Natalie A Lenser, DDS

Okay, this is a follow up to my original review only 10 days ago… My original review gave this office only two stars because of just how rude the front office staff can be… Now I’m dropping it to only one star after one of those same front office staff members has taken it a step further and created a Unilocal account with a fictitious name and she has now started sending me messages through Unilocal cursing at me and childishly calling me names! Yes, one of the craziest and most unprofessional things I’ve ever seen! If you read some of the reviews posted by others you will see I’m not the only one to have problems with the front office staff here. Although (as I stated in my original review) I think Dr. Lenser and her assistants in the back are competent and kind, some of her front office staff should not be working in any type of professional office where they are required to interact with clients.

Absolutely unequivocally NOT the place to go. They take the child away from the parent and the work is done without your supervision. They «do not ALLOW» the parents to sit in which, as a parent, is concerning. The work is subpar and had to be redone.

We absolutely love taking our daughter and son here. And they love it too! Not once have we ever had a problem. Dr. Lenser and her staff are so amazing and nice! My kids actually looks forward to going to the dentist. Highly, highly recommend Dr. Lenser’s office!

I have been trying to reach out to Dr. Natalie Lenser for over a week about a bad experience that I had over the phone with one of her front office staff. First this persons threatened to send me to collections over a $ 35 bill that I had no idea about. I informed her that I couldn’t pay it that day but I could next week. She told me that if I didn’t pay it with her right then and there that she was going to send me to collections. She would also NOT give me her name. When I called the next week to pay the bill and book my son another appointment. After I paid my bill I was told by someone else that because that woman sent me to collections anyways that from now on they would not accept my insurance and I would have to pay all visits out of pocket and that I would have to bill my insurance company directly. (Which by the way most insurance companies do not allow). As you could tell I was NOT happy about that. At the time we really enjoyed Dr. Lenser and thought great of her. That all changed after I tried to contact her myself through phone and e-​mail to explain the situation and inform her of her front office staff who treated me so horribly. After a week of attempts to contact her directly I received a voice mail from NOT DR. LENSER HERSELF, but yet ANOTHER front office staff passing a long a message to me from Dr. Lenser pretty much saying that there is nothing to do. I was blown away by how this doctor was hiding behind her staff. I now know exactly why your staff continues to treat your clients the way that they do. The fact that you could not return my e-​mails or phone call directly yourself and that you had yet another one of your staff members follow up with me on behalf of yourself shows me a lot about your character. I will no longer be bringing my son in to see you and I will definitely be giving a lot of reviews about the way that you operate in your facility. Your customer service all around is horrible.

1 star is far fetched this dentist has no Bedside manners BEWARE I would never trust my children with her she also talks at you and this is coming from a nurse. Stay FAR away I wish I could share more but not worth my time. As a mom be very cautious! Stay away!

Dr. Lenser’s sister is our daughter’s pediatrician and recommended her to us. We also had friends recommend her as well. We liked the waiting room. They had bean bag chairs, Sprout playing on T.V., lots of books, an aquarium with a cool alligator (not real) opening and closing his mouth with bubbles coming out. The staff were very friendly and helpful. Dr. Lenser was very informative, asked lots of questions and was very helpful. It was neat to watch Finding Nemo on the ceiling. My daughter loved the yellow dog with the human teeth that Dr. Lenser uses to demonstrate how to brush her teeth. Too cute! Can’t wait to go back in 6 months.

My son, 4.5 years old walked in the back room with the assistant like a champ to get a cavity filled.
I have no idea what they did, but he didn’t cry, wasn’t afraid and is looking forward to going back! Now I know he had to have had a local (shot) but however Dr. Lenser did it, she is great! Hell, I want to go to her now as I am terrified of dental work!
Now for you parents out there that want to hold your childs hand through the whole process… Don’t! Let them be «big kids» and go by themself! This office insists that you follow this as it makes it easier on everyone!

My daughter fell mouth first on some monkey bars at the park. Dr. Lenser was on call that Saturday, answered my questions and instructed me what to do for my daughters mouth, she saw my daughter first thing Monday morning. Dr. Lenser has a wonderful bedside manner, she was sensitive to my daughter’s needs and included me in my daughters plan of care to save her teeth. Her office is very professional, staff very good with children, and they help make brushing teeth a fun normal part of being a kid.

Great pediatric dentist! My son had his first visit recently and I was impressed by this wonderful dentist and her friendly, caring staff. The office is brand new, with all new equipment, digital xrays, the works!
I wasn’t sure my son (age 4) would cooperate or sit still for his visit but he did very well. I had him go back by himself with the hygienist for his exam, cleaning and x-​rays which is what the office suggests. When it was all through (no tears, complete cooperation!) I was taken back to meet with Dr. Lenser and she went over the results with me. There is a flat screen TV positioned over each exam chair and the kids can pick out a pair of shades to wear to keep the bright exam light out of their eyes.
If it’s your child’s first visit be sure to check out Dr. Lenser’s website and print out the booklet for you and your child to read together. The book really helped prepare my son for his visit.