O’Reilly Auto Parts

My first choice had been autozone only because of the location but I soon found that I would regret this choice within the 1^st 5 minutes. A battery was being held for me and my appt waa set for 5:20pm for installation. I get there on time and a man behind the counter helps me. He looks in the system and information me not only is there no appointmentfor the battery install but there is no one there to do it for at least 40 minutesto an hour. He then walked away to assist another customer as I’m just standing there feeling a little awkard. I decided to bale but asked him if he could give me the name of who helped me on the phone, he said it was the manager Adam that took my call. thank you Adam, I won’t be coming back anytime soon. I might add that my name in their system to hold the battery was way off but it’s not like they will be using it.
I sat in my car calling places and found a place that gave me the same price as Autozone and that would be O’Reilly’s. A man by the name of Robert who was very friendly told me to come on down, the only problem was I wouldn’t be able to have them install it as it showed up in their system as a 30 minute installation. I showed up with friend in hand and was attended to promptly. Robert informed me that they would price match my battery if I found it anywhere cheaper. My friend started to remove the old battery and had a little trouble with the bolts that was in a odd spot in my kia soul. Robert came and was only able to look without touching anything, he helped guide my friend with some much needed information of the removal. Robert was needed a couple more times for some generic questions and he never failed to asist with enthusiasm and that made me ever the more grateful. His customer service was top knotch the whole time I was there. I know I will definitely be a repeat customer to this OReilly store on Standiford. thank you Robert for your patience with me assistance to my needs.

I went in for one thing, the gentleman who helped knew exactly where it was and was so nice! He informed me of the part and offered to check my battery for me! The customer service here was top notch from all employees during my visit! Thanks Guys!

This store is AMAZING! The employees are super friendly and helpful! I went in for a water pump an coolant and they had the part and went and got the coolant for me too! Bonus points for this being a brand spanking new store! And it is so conveniently located near the freeway!