Sprint Store

I was just in here and let me tell you, terrible service. I will never be back to this store. My husband was in there standing next to the counter for more than 10 minutes and not 1 of the employees acknowledged him even for a moment. So he walked out and said to me to just forget it but instead I myself went in there and they did the same crap to me. So I finally got someone to answer me. All I had was a very simple question to see if something was in stock. When I finally got to ask he was extremely rude. Had an attitude with me and proceeded to tell me that it could take 5 min to an HOUR for him to go check if the product was even available. So I walked out and left. Forget you sprint, you lost a good customer. Never going back.

IF I COULD I WOULD GIVE 0 STARS TO SPRINT !
The employees have 0 respect!
I am referring to the stand in the mall near Guess. I was walking by one day minding my own business, then I start to hear one guy start hitting on me. Shortly after I begin to hear another employee to join in with him. They continued to mumble on.
I found that very disrespectful to do and not to mention while their behind the counter «working.»
I was able to get their names from the manager in their upstairs store. He did give me an email to send what my issue was. I did email them and yet no response and this is now going on for 2 weeks.
Now, I will call and formally file my complaint.
I was thinking of switching to Sprint as my cell phone provider but NOT after this incident.
Also, I think Sprint should train their employees before putting them out on the floor.
My boyfriend and I went months back to get info regarding their services they have and nobody was able to fully explain or help us. They advised us to go upstairs store for that information.
I’m not sure if they truly didn’t know how to assist us or they didn’t feel like working.
With all that being said, I hope they train their employees and I will NEVER return to a Sprint store.

Somehow, I knew that Sprint’s much-​vaunted reputation would collapse when put to the test.
I ASKED Sprint to cancel my account as of July 2, 2015, and why not? They offered to cancel my account a year ago and I told them that I wanted to work out a solution to my difficulties with their sub-​par service.
So what does Sprint do when they canceled my service June 9 — after paying for my June 2915 cellphone and data service?
Not only did they steal the advance cash payment they accepted for the next month, they blocked my iPhone’s IMEI number — what is known in telecommunication circles as «bricking» my iPhone and iPad, rendering them as useless for any future telecommunication purposes. After having «bricked» my iPhone and iPad, when I visited the Sprint store, they said that (1) my advance payment for service was forfeited because I owed them money for both my iPad and iPhone; (2) claimed that both my iPhone and iPad were purchased from Sprint when I signed up for service April 10, 2014; (3) I am going to be billed for service through the end of my contract date of April 9, 2016; (4) they will assign my account to collections for monthly service June 2015 through April 2016; and (5) I can dispute their claims in my lawsuit against them.
Sprint is clever, but one thing about being a thief, much like Verizon, a criminal always leaves behind tracks. Such as those left behind when they ‘bricked’ my devices — both of which I purchased from The Apple Store in Modesto before signing up for service April 10, 2014.
Oh, yes, Sprint: your company DOES have more black ink than I do.
That you don’t have the balls to take responsibility for your shitty service, or act responsibly when it comes to helping one of your long-​suffering customers who must insure that he can obtain emergency medical help for his dying wife, I can only pray that karma takes a crap on each one of you who has deliberated acted to harm my wife and me.
You might be able to pay your way out of trouble by buying off Unilocal to remove my reviews, but I’ll travel to testify at the trial of any consumer who sues you when your shitty service costs someone their life. You might be able to erase all the 1108 screen shots I’ve taken with your dropped calls, but I’ve downloaded each to my attorney’s computers, and each has had a hard copy printed as evidence of your company’s subpar performance — as well as the recordings and videos of trying to work with your miserable, inept company these past 15 months.

I only gave them one star because I had to. I have NEVER been so upset with any place in AL MY LIFE the men working there had absolutely no customer service skills, and sprint it’s self is just a horrible company. I was on the 50 $ plan and some how my bill every month ended up being 100 $!!! I went there and asked why they said taxes! 45 $in taxes!!! I went that day and got the new iPhone 6plus with AT&T and pay the same amount WITH WAY BETTER SERVICE

wife and I walk in at 7:20 pm last night both wanting to change our plans and go with sprint they lock doors at 7:50pm so no one else can come in they close at 8:00 pm couple minutes after 8 after we wait for 40 minutes there head guy comes over to us and says we will have to make an appointment and come back another day they can’t take any money after 8:30, we say we just want information about there plans we are thinking about switching over but the guy just walks us to the door and says have a nice evening he doesn’t have time for us, after waiting 40 minutes we get treated like that I have 5 lines and wife has 1 line on her plan guess they do not want anymore business we will never talk good about sprint to anyone and will tell everybody we know how much they suck now they can have a nice day…

I love this store… yes you may have to wait, yes you may have to pay more the «ghetro» but its worth it to me I’ve never had a complaint about the customer service. The waiting may take a bit but that’s because they make sure they help you completely … The manager was extremely helpful and even helped me choose the right phone for me and my lifestyle. very busy. I love and use my phone every day …

I rwally liked the service company– but the one thing I fund wrong is that they do mot offer everything included for one low price where you don’t have to count your minutes. I was with them gir many years– but they wouldnt come out with a plan that low income people can afford.

This place if awful… Though I have had several bad experiences here, I did come back to upgrade my phone because easy parking and do some quick shopping at Trader Joes.
This place really baffles me… Apparently, from past experiences, there is suppose to be someone up front that checks people in. Your name then goes on the tv monitor and you have to sit for an eternity to be waited on. It doesnt look like there is a distinction between the sales team and those who help with technical issues with the phone… Thus, you have to wait for a very long time.
So I came in to upgrade and purchase a new phone. There were 2 employees helping customers, and a couple more sitting and waiting. No employee was up front checking people in, so it was pretty much a cluster. In the 20 minutes I was there, no one acknowledged me at all… I just kinda stood around waiting and looking at phones. Several people walked in to the store and after a couple minutes just walked out, because no one helped them and they didnt know what to do.
After waiting the 20 minutes, I went to the mall, got great service at the Sprint Kiosk, and $ 300 later, I was out of there.

Service is absolutely horrible the manager their is rude and even told me he couldn’t help with a mistake one of his employees did!
So for about 2 months I been having problems with sprint! I decided to cancel one of my lines and was told by one of the employees name Rafael that i can turn in my phone and won’t have any charges for that specific phone or phone line he gave $ 40 towards my bill and over $ 200 in accessories. About two week later my phone bill went from $ 300 to $ 1,000. I was in Manteca at the time so went to that store and asked them to explain how my bill went from 300 to 1,000 they told me i was charged for the phone i had turned in i explained to them what the employee Rafael at the Modesto store did and they told me since it was done there go to that store and talk to Rafael the one who helped me that day.
I went to the store and Rafael was helping another customer so another employee named Ebony said they will pull up my notes and look over it, she was confused as of what was done that day she then asked Rafael to explain to her what was done and his response was he had never helped me and he doesn’t know what i was talking about. Ebony had told him his names was in the notes so he had to have helped me and he continued to deny it so she then told me the only thing she can recommend is going back when her manager Ricky was there!
I went back the next day talked to the manager Ricky and explained what was told and going one he then said that there’s nothing he can do for me!

This review is not about the service provided by the employees at this location but rather the idiotic and dangerous behavior of one employee. Employees name is Brant. This morning my girlfriend was driving through the parking lot where this store is located,(the parking lot is being used as a detour due to road construction) and she had our two small children in the car. One is aged 7 the other just turned three in August. Sprints employee Brant was speeding through the parking lot presumably because he was late, and was doing so while talking on his cell phone. He ran through the stop sign where my family was about to go through and missed hitting my girlfriends car by INCHES!!! The Sprint employee then proceeds to park, get out of his car and head to the store, but before doing so acknowledges my girlfriend by calling her a stupid f%^$@#g B!#^h! Had this happened a few months ago, before I landed my new career I would probably be in jail instead of writing this post because I would have gone into that SPRINT store and beat Brant until someone pulled me off of him. But in order to not jeopardize my career I am attempting to handle this like a civil adult. Your move SPRINT!

I hate this sprint store!!! Worst store in modesto! I rarely give bad reviews on businesses but this place is horrible the staff ignores you and tells you their too busy to help you!!! What kind of business is this!! sprint sucks never going in this sprint store again I’m going to file corporate complaint!!!

Sprint sucks. It seems like no matter what store i go to they dont care or acknowledge your’re there. there was atleast 15 people waiting in line. I only had a question that would take 30 sec. to answer. She said i had to wait in line. I walked around for a while. There was only 2 employees working. I decided to not wait any longer. I asked my question (i had to interrupt her) then i left. They should really ask people what their there for. instead of making them wait. SPRINT SUCKS!

Worst sprint store. was not acknowledged… person before me left and said he could not wait any longer