USATeks Computer Services

2 times I had series problems with my computer and USATeks saved the day.
The first time I had a catastrophic failure due to an automatic Microsoft update (thanks Microsoft). I had never worked with USATeks, so I had no idea what to expect. They came to my home and helped me get a new laptop up and running quickly.
The second time, I had a major issue with my new laptop and could not access any of my data. Dell team were slow and rude. I called USATeks to see if they could help. They came to my home and evaluated the situation. They took my laptop and in less than 2 hours had solved the problem and recovered my data. Saved me the work of having to re-​create files and data and a lot of grief. You can trust these guys and you’ll get fast, professional, expert support.
They are definitely the go-​to-​guys for my small business.

Computer wouldn’t open & wouldn’t Restore. Had to do a Recovery. Everything on M.S. Works was backed up on external Hard Drive, but lost tons of other info. 2014 Taxes for one. Connected computers with Bill. So even with me in Alameda & him in Modesto, he was able to work on my computer. He was able to pull the info I needed out of my computer that I thought was lost forever. This is the 2^nd time he saved me from putting my computer in the trash. Price was very reasonable. Could not be happier. Thanks Bill

Used this contractor in March 2012 and was disappointed. He’s moved on from his previous storefront and I ended up charged for his travel time and costs from Pittsburg (near Antioch). He’s done good work for me in the past (including a job in August 2011) but there are other good technicians closer without travel costs.
This review was originally posted 5÷8÷2014. I’ve updated it based on my email records of service since Bill’s reply (also dated 5÷8÷2014) claimed he had done no work for me in the past 5 years.

My computer crashed last Saturday morning — three-​day weekend, and I was stuck. I e-​mailed USA TEKS. My computer was diagnosed as hard drive failure. Bottom line: new hard drive — ALL data preserved. $ 300 out the door. Really, a deal considering the alternatives. Estimates are online — location is convenient, and my computer is happy again.

Bill was fast and knowledgable. He called me back immediately on a Sunday, and did a great job with a hairy iTunes file corruption issue that had my stymied. Don’t be turned off by the inauspicious digs… low overhead = lower prices!

I had a nasty computer virus on my laptop. Saw the good reviews on Unilocal,so I took it here. Bill worked on the laptop until it was completely removed. Very professional guy & good price for the service.

A little over two years ago Bill helped me get one of my laptops up and running from the dead, and I gladly wrote the first review about his excellent work and «can do!» attitude. This weekend I called on him again to help with two older computers. He did a great job in a quick time frame. He’s responsive, intelligent and knows his stuff! Oh, and the laptop he brought back from the dead… is still working liking a charm over two years later!

This company is not good did more damage to my computer and they are real expensive

My HP 6310 All in one printer decided to gobble up 6 pieces of paper at once. I got the paper jam fixed, but then the paper shelf [that holds the paper as it goes into the printer ~~ and a few pieces that hold this ‘shelf’ in place] decided to just fall to the floor… No one that I called seemed at all interested in fixing it. Then, … [Hallelujah !!]… I came across USATEKS on Unilocal.
When I called, Bill Nabhani answered the phone and I explained the situation to him. and that I really needed my computer for my newly starting home business. He was incredible nice and understanding, and said that I should fill out a service request online and that he would be out to our home after he received it. In 45 minutes or so, he was ringing our doorbell… He saw the problem, fixed the problem [in what seemed a few minutes], was exceptionally polite and as nice as he could be.
I definitely would use USATEK again and recommend Bill Nabhani, in particular, as the ‘go to it guy’ for Printer problems…
thanks so much Bill, judy from Montclair

As a nerdy kid (and nerdier adult) who has constantly been called on to fix the household/​workplace computer, I never thought I would find myself eating Nutella out of the jar in an effort to keep calm as I stared helplessly at popups from my computer’s new malware that didn’t allow me to access precious, precious journal articles needed to complete my paper… which I needed to graduate next Friday. My Nutella-​shoveling got even more frantic as I used my archaic phone to find IT service companies that were open on the weekends. Luckily, I found USATeks, and got Bill, who promptly rescued me from failing my politics class and not graduating, as well as from a fate of Nutella-​dimpled buttocks.
Not only was he super-​professional on the phone, despite my flustered train of thought, he fixed my computer in under an hour. UNDER AN HOUR, peoples, that’s amazing, as amazing as his reasonable rates. He explained what was wrong, had some good recommendations that I will follow, *and* he discussed world politics and some philosophy with me while he did it.
Bill is magical, guys. If you are having computer problems, I highly recommend him. So highly, that I made a Unilocal account JUST to do so.

A consummate performance of smoke and fireworks traditionally brings smiles to all; a feeling of lasting internal warmth and contentment. Of course, the feelings are the complete opposite when it involves your beloved laptop who has been by your side the last five years.
After discovering that a cheapy laptop charger had sizzled my laptop like a New York strip steak, I became frantic. I felt as if a section of my very own brain had disintegrated. I had every photo known to man on my trusty HP, including my cherished photo of a Chinese matador chasing down a fake bull in Madrid, and now they were GONE!
I left a message for Bill at 6:30 PM on a Wednesday evening. Two minutes later, he called me back. I explained what happened and he was worried that I may have lost my hard drive. A day later my laptop was brought in with a USB to attempt a recovery of my 2000 + photos and documents, essentially my life. Bill kept me updated of his progress and delivered the best news I’d heard since the SF Giants seized the World Series title, MY PHOTOS and DOCS were SAFE!
Bill was quick, reasonably priced, and courteous. Baby, there were fireworks… and Bill’s skills proved what he’s worth.

Bill is awesome!!! My Dell computer died less than a year after I bought it. I dropped it off with Bill the 2 days before I left for vacation. He diagnosed the problem (dead energy source), got Dell to send a new part since it was still under warranty, replaced the part and had it ready for me when I returned from vacation. I will forever use Bill in the future.

I love this computer guy every time my computer breaks (always my Fault)
he fixes it fast and gives it back running like brand new I love it when my computer works… he keeps it working. I have seen a few other computer people in Alameda but non of them could ever fix my computer right.

To my surprise Bill picked up the phone on a Sunday (must be my luck changing since I’ve had bad luck all weekend) and spent some of his valuable time talking to me about my laptop problem.
While he did not do any physical ‘repair’ work on my machine per se, he was more than generous in spending the time diagnosing the troubles I have been having and also discussed with me my options if my laptop was worth repairing given its value.
We decided it was not worth it.
From this limited time, my impression is that Bill is an honest, knowledgeable, friendly, approachable and PRACTICAL gentleman who will tell it like it is.
Bill makes logical decisions. He will not try to rope you into service you do not need or want, and will not perform service that is not reasonable.
I will surely go back to him if I need repair work in the future.
Thank you.

After a horrible experience at Alameda Business Machines, Bill at USATEKS was a complete 180. He worked on my particular laptop/​projector dilemma with me in a methodical and deductive manner, without hurry nor impatience, despite having two «saleman-​types» waiting in the wings. We chatted about computers and good business practices. Bill is my guy for computer assistance. He solved my problem in 20 minutes and insisted on a reduced rate for service — incredible honesty and integrity.

It’s been almost a month since Bill fixed my computer. Actually, he made my old computer run like new at a fraction of what a new computer would’ve cost me. It was infected with a virus (careful in using Mozilla — more like just don’t use it), and I brought it in within a couple of hours after infection. Basically, my computer was old and it had very little memory/​hard drive space left, so Bill said the best thing was to increase both. He charged me for one incident and for the parts. Although I didn’t expect to pay several hundred dollars when I bought in my computer, I felt at least Bill was not taking advantage of me and was sincerely there to help. My computer now runs like a dream.
P. S. When I brought in my computer, Bill became embroiled in a family incident. I felt he handled an awkward situation with professionalism and respected his acknowledgement and apology for the incident. I felt this revealed a lot about his character.

My experience of USATEKS was somewhat different than the prior reviews. A significant hard drive failure was diagnosed by USATEKS as requiring the drive be re-​imaged. Painful at best, although Bill backed up all the documents he could. In fact, through the initial repair I thought Bill was knowledgeable and helpful. However a couple of days after I got the machine home, it started intermittently shutting down to blue screen with a variety of different error messages. When I contacted Bill I did not get a sense that he was ready to jump in and see if the problem was in any way related to the recently performed work. In fact, he mentioned he had about 16 work orders ahead of me and seemed to get annoyed when I asked him to tranlsate that into an amount of time before he could look at my machine.
We left it that I would track the error messages and what I was doing when they occurred. We apparently miscommunicated about methodology. I understood him to indicate I should log the information in through his on-​line work order system. Apparently I misunderstood because after I logged in several entries over the weekend, my wife received a call on Monday from an annoyed Bill. When I called back and tried to explain what I had done and why, he kept cutting me off. When I asked if I could please finish my sentence, he said «no»! Well in my book, a businessman who is not even willing to listen to his client is a not the businessman for me. Oh, and the final word I received from Bill was that he delivered a perfectly functional computer to me, and I messed up it myself.
Buyer beware!
07÷04÷10
It would have been nice if Bill’s offer to stand behind his work had been made directly to me, rather than simply posted 3 months later on a website that I rarely frequent. (My teenager told about the owner’s comment that had been added). After several weeks of living with a computer that would regularly and unexpectedly go to BSOD — Blue Screen of Death — and hours of internet research to seek a solution, I finally decided to just purchase a new system rather than invest in further repairs with a different company. To me the comment just falls into the category of too little too late

Bill was great, I have 4 kids at home and my computer was running slow, and errors were poping up. I dropped it off, Bill checked me in, said he would be in touch through e-​mail. Before I got to work, I got a e-​mail, repair in process. By that afternoon I recieved another e-​mail saying the work was completed. Unbelieveble prices, fast work, and now it runs better than it has in years.
Will use him again for all my repairs as well as upgrades.

Recently, my power supply went down on me, and not in a good way. I couldn’t decide whether to a) get a new computer, since the one I’ve been using has been in operation since the reign of Louis XIV, b) put in a new power supply myself or c) take it to the computer repair outfit I drive by about fifty or sixty times a day. (That would be USATEKS.)
I opted for… um…option «c» because a) this computer still fulfills my modest needs and b) I HATE dicking around with computer guts. Additionally, if I were to either a) get a new computer or b) fix it myself, it would involve c) being offline for at least a couple of days. Going that route is really not an option for me because I get, for lack of a better term, the heebie-​jeebies when I can’t get online for any length of time.
Long story a bit shorter: I hauled my piece in and Bill had it up and running and back home again in a couple of hours, and all at the right price. In addition I received, absolutely free of charge a) Bill’s life story and b) his overview of the current global political situation. (In this particular case only, I don’t mean to sound a) sarcastic or b) glib. It was actually quite interesting.)
In any event, if you’ve got computer issues that you would like resolved in an a) honest and b) efficient manner, haul your box into USATEKS, or have Bill come out to the pad. (He’ll do that, you know.) Bill will hook you up, no lie.