Screpesi’s Sandwich Shop

looks not much, but food is a really great price for hoagies and. mac and cheese is my favorite nice staff clean business and nice setup

I love Screpesi’s in Reading & was super excited when they opened this shop closer to my home. Unfortunately, it’s been a big disappointment.
Though the sandwiches & rolls are good — everything else is awful. Customer service is nonexistent & the employees are plain rude.
Our first experience was during their opening week. We ordered 3 sandwiches. After waiting 25 minutes, we happily head home with our sandwiches to find out EVERY sandwich is made WRONG. Order no onions — there’s onions. Order with peppers & onions — there’s no peppers or onions. Order a sandwich plain with cheese — there’s no cheese, but there sure is lettuce, tomato & onions. Are you kidding me? We called to complain and were told that they’re busy. Hmmm… that was enough to make us stay away for awhile.
So we try again. This time we call in our order. The girl who takes the order repeats everything back to me. Awesome! She says it should be about 20 minutes. Perfect! Guess what? I arrive 20 minutes later and there’s no sandwiches. I ask when they’ll be ready. Ohhhh… it seems they never made them and they lost the order. Oops. They took the order (again) and told me it would be 20 – 25 minutes since they were busy and there were people ahead of me. Totally ignoring the fact that they made a mistake and lost/​forgot my order.
No apologies or concerns from the incompetent people that work at this shop. I asked to speak to a manager. Total joke. He was clearly annoyed to be bothered and blew me off with a «Sorry, but we’re busy.» No real apology, nor did he try to make it right it any manner. I was totally blown away by how obnoxious and rude every employee was. Seriously — none of them could have cared less about their job or the customers.
Needless to say, I will not be returning to this location.