Enterprise Rent-A-Car

We got great service! Fast and professional! They had many options to chose from, we got a Jeep Compass very clean!

Rented a vehicle for 10 days, insurance claim… staff was very courteous and picked me up from repair shop. car was clean and drove well.
Great job…

We rent from the Mokena location 2 – 3 times a month. The staff is always efficient and courteous. The rates are reasonable and they have a great car selection. Craig, Josh, Aaron and the rest of the staff go out of their way to make the process problem free. I always recommend this location to family, friends and clients

I recently had our company E250 van in for service at Currie Motors for brakes but the van needed much more work so I had to leave it there. Currie Motors called Enterprise to get me a vehicle so that I could drive home. Currie Motors paid for this rental! When the Enterprise rep showed up he took me into a room at the dealership that is equipped with their computer to do rentals and paperwork. He sold me insurance on the car and put a $ 50 hold on my Discover Card for the insurance and «incedentals». He went to get the car and I was to wait for him at the front of the dealership. He drove up in a Ford Fusion. The car however was covered in heavy snow and was covered with salt and dirt on the sides. He made me sign the paperwork and indicate that the car had no damage. How would I know since they did not bother to even clear the snow from the top of the car or wash it. They store cars at the dealership and the dealer has a car wash inside their impressive service center. This was a first for me. I never had a car rental place give me a dirty car.
I drove home, went to the doctor the next day on the way to the dealership and dropped off the car and picked up the van. Four days later Enterprise calls me and tells me they are charging my credit card $ 49 for 9 gallons of gas and $ 16 for insurance. I had only driven the car about 40 to 50 miles. When I dropped off the car it had ¾ of a tank of gas and they gave it to me with just under ⁷⁄₈ of a tank. The girl at Enterprise insisted that I had returned the car with only ¼ of a tank. She said they checked in the car on Saturday at 3 pm. Only problem was I dropped the car off at the dealership on Friday at noon! She refused to adjust the bill and so did her supervisor. I called the dealership and spoke with my Service Advisor, Alex and explained the situation to him. He said he would call and talk to Enterprise and give me a call back. He returned my call and after he spoke to them Enterprise agreed to refund the cost of the gas. A few days later I saw the credit on my account. I appreciate that Enterprise fixed the situation but why did it take the dealership having to call them? Why did they fail to treat me with respect?
They would not believe that I had returned the car with ¾ of a tank of gas even though they did not check it for 26 hours after the return? I love Enterprise overall but this incident was quite unfortunate and the people I spoke to were rude and condescending and pretty much called me a liar. They were sloppy and lazy thru this from giving me a snow covered dirty car to failing to check in the vehicle for an entire day after I dropped it off. By the way the supervisor at Enterprise that I spoke to told me they are unable to wash cars in cold weather. Ok but could you at least remove the 6 inches of snow that was on the car with a broom or something? This was a really bad experience. I would like to thank Currie Motors for helping me with this.

This Location has always been great to our family. Have been renting from them about 6 years now Maybe 7. Staff super friendly. And as you know, renting can always bring on surprises and questions, and issues once you leave the lot… But the staff here has ALWAYS been there for us, whether it was solving problems along the way, extending our rental, modifying it on the fly etc etc. Shout out to JIM and RICKEY for all their help !! You guys are the best.

Had a great experience with the Mokena office, they were all very courteous, and fast. I would definitely return and rent again from them

Excellent service, great rates and a good selection of vehicles. Always friendly, courteous, and willing to help. Craig and his staff run an excellent branch.

DO NOT EVER book a rental from Enterprise in Mokena or Bourbonnais. These people need a dictionary to brush up on the difference between «can’t» and «WON’T», and «customer service «and «customer screwing».
Given that my car died and new one isn’t available until Sat, I booked a rental from the «We pick you up» company. OR NOT. I was told that I would be renting a car from the LaGrange Road location in Mokena and they would pick me up. At 8:15am I get a call from Mokena saying they won’t pick up for me because it is past their 10 mile radius (by 4 miles) so they have transferred the rental to Bourbonnais location. Less convenient, but OK. At 8:47am Bourbonnais Enterprise calls and tells me they have no cars. Great For $ 30 or so dollars I can get a cab to Mokena location. Call Mokena, tell them this and say I expect the cost of the cab taken off the rental. Nope, they «can’t». Call back to Bourbonnais and tell them FIND a car, or rent me the more much expensive SUV at the economy car rate. Nope, they «can’t». 3^rd call to Mokena — tell them they need to toss that 10 mile rule out. Again, they «can’t» (apparently they wear the type of devices worn by prisoners in the 1992 movie Fortress, so their heads will literally explode outside of that 10 mile radius). They further explained that «they can’t go into Bourbonnais territory» — because they are taking WHAT from Bourbonnais who doesn’t have a car to rent me.
As an accountant, if I had ever made the sort of mistake that cost a client money and great inconvenince, and then told my client «oh well, I’ll do nothing to rectify it», I’d have been fired on the spot. But they «can’t».
Great. Then I CAN’T ever spend another red cent at your business again. I CAN tell everyone I know not to go to Enterprise as well. And I just DID.

I wanted to take a moment to thank the Branch Manager Craig C. for taking the extra time and effort to make sure my renting experience was perfect. My company has a corporate account, and usually that is an excuse to provide C+ service at best. However, Craig rolled out the red carpet for me and ensured that this branch will get my business from now on. I highly recommend them over other competitors and even Enterprise branches in the area!

Excellent, professional, and caring customer service. Friendly, pleasant atmosphere. Fast service. Always asks how your rental was. Always listens to complaints. Nice, clean, vehicles. Does not try to strong arm you into taking the additional coverage.

Fast friendly service picked me up and got me out the door quick.

They delivered car quickly when needed, I was stuck with what the other guys insurance was willing to pay for. I got me a KIA Forte. Its a roller skate with bad gas mileage. I give them 4 stars for actually calling me and asking if my rental is ok and if I have any problems. Yes my Cadillac got wrecked and I get a KIA. Good service.