Enterprise Rent-A-Car

We reserved a car for a 9:30 AM pick up, arrived fifteen minutes early and found this branch in a complete mess. There were already a bunch of people lining up and waiting for cars. We soon found out what the issue was– apparently they didn’t HAVE any cars at their branch and were sending employees one by one to another branch to pick up cars for people…
The check-​in process was easy enough, but then we ended up sitting there until after 10AM, waiting for someone to bring us a car. When it finally arrived, it was a higher class of car than we had reserved, which I wouldn’t have complained about– but then was told there «wasn’t lot of gas» in the car. The salesman apologized and said they would give us an additional discount for having to wait for the car. By the time we finally drove away, the car was completely on empty, and we barely made it to a gas station to fill up.
And then we never received the promised discount.
I should have asked which branch they were going to to pick up all the cars– because I’ll definitely be going to that one in the future. If not to a different company. Shame.

The counter service was good but the vehicle wasn’t thoroughly checked before renting. There was an occasional miss in something under the hood.

Our car was having issues and we had a wedding out of town to go to. Megan was fast, friendly and easy to work with. We never have any problems with enterprise, that is why we can always count on them! Thank You.