Ralphs Pump and Well Service

Ralph’s Pump and Well came highly recommended to me by one of our team’s trusted home inspectors. We had a client who needed to have a well inspection done at a home they were in contract to purchase and Dave and Tom were very straight forward and to the point throughout the entire process. The repairs they recommended resolved the water quality issue this particular well was experiencing and they implemented the solution in a timely fashion. If we encounter another property on a well in any future transactions, Ralph’s will definitely be our first call!

I had to revisit my review to say that if I could give Ralph’s Pump and Well 10 stars, I would.
The first time he came out, he replaced my well pump and it was pretty damn expensive. As it turns out? Well pumps are just pricey. It’s sort of like losing a water heater or a furnace or needing to put a new roof on your house. It’s just one of those really nasty things that CAN go wrong and when it does, it isn’t cheap to deal with.
Being a new home-​owner, my «nest egg» isn’t exactly built up to extreme levels.
I told DAVE (the owner) this and he totally understand my situation and he let me put as much as I could on my cards and I paid him the rest in a month and a half when I got more money. He was totally flexible with that.
AFTER that, we had a little problem. 2 actually.
1) The pump that he installed, burned out immediately and he said this was the first time in 15 years a pump as crapped out right out of the box. Since it was warrantied, he was at no loss on the part, but he could have EASILY charged me for the labor of putting in the NEW-​new pump. He did not. He didn’t do anything of the sort as he said «you called me to fix your well and get your water working… and I was set out to honor that».
2) After that kind bit of good will, I also asked them to come back out and lower the pump a little bit further into my well so I had more water before running out. Basically, my poor wife couldn’t get a long enough shower and that is a bad thing. With this, I completely expected to pay him for this labor. After all, he installed it CORRECTLY the first time, I just needed this tweak. YET AGAIN, he did not charge for this labor.
At this point, I feel like I am going to put the guy in the poor house from all of this free labor he’s giving me. Each time was a reasonable reason to get in there and mess with the well, each time was not a problem with his expertise, it was just a specific issue with my well that needed a little tweak and he made due on his promise.
My water is working — perfectly — and I couldn’t be happier with his above and beyond service.
The negative reviews here seem to me like they’d be from people who were just steamed that well service is expensive.

Over 3 years after Ralphs provided service, they continue to harass me for payment. If I had not paid, them, this would be understandable. But I paid in full within a week of receiving the original
2012. They continue to bill me. My responses have been ignored. I have sent them copies of my cancelled check twice, now for a third time. If their well work is as incompetent as their billing practices, don’t use them.

Ralph’s came out to inspect a well for a home sale & his initial test sent air through the lines. After the initial test he pumped for a half hour without issues, then ran the test two more times without problem. He told the buyers that there were definitely problems and they could be bad enough to require an entire new pumping system. One phone call to another well service and we were asked: has the home sat empty? Was the power shut off? That could explain this situation. Ralph never once offered to the buyers that this situation (which was indeed the case) could have caused the issue. Wasted people’s time, wasted their money, threw up red flags where there should not have been. Definitely felt like he was trying to take advantage of a lack of knowledge on the part of the buyers. Second inspection by a different well service showed no problems what-​so-​ever.

Called to have a suction line fixed on our well. they came out right away, charged me $ 200 to advise of what needed to be done, had lots of good ideas but never came back to fix it. I called them about 4 or 5 times, the 2^nd call they promised to get us on their schedule — I never heard back. I guess they wanted the easy money to «advise» us but didn’t want to actually fix the problem. Won’t call them again.

Looking to purchase a home that was on a well system. Called Ralphs as they’d previously serviced the well. Realtor said the rep (Tom) was there for under 90 minutes and said immediately when he looked it that it was contaminated. Tom ran through some very simple volume and yield tests (that anyone with a bucket and stopwatch could do) and left. Outsourced the sample and nearly a week later I still do not have full results. Received sideways photos of handwritten notes and his findings (barely legible, and something you can do for free at any petstore that sells fish or by yourself with a pH test kit for three bucks) and a near 9k quote to replace, littered with several $ 200 «misc parts» charges that I don’t buy for a second.
Billed me in excess of $ 550 for this, what a joke, unprofessional. Never again.
Regretfully,
matthew

Dave has been out to our well house twice now.
!st time in the middle of a raging snow/​ice storm, he drove out with chains on (and oh yeah it was a holiday weekend), needed a part, drove all the way out and CAME BACK, still with chains on, got our water pump back in service. No it wasnt cheap, but the job was done right and well, DONE. Who ya gonna CALL? RALPHS!
Came out again as one of our aging 3 water tanks started leaking; gave me a quote, and yes as expected he recommended changing them all out because of course, if ONE has gone, the others will be right behind. Again, not cheap, but REASONABLE and professionaly done.
Friendly, professional, quality work, I’ll be calling Ralphs and recommending to friends.

Unheard of customer service! Dave was too booked from the big freeze to make it out to my house and i had a non working well pump=no water :(… he took the time over the phone to walk me through a couple of things to try and within minutes i was back in business! Can’t thank you enough. Ralps Pump and Well gets a A+

Trust me you do not want to deal with this guy Dave. He will over charge you and never get the job done. A complete flake. Don’t do business with this guy

What a great find for my 1933 farm house with a well! I had just purchased a run down house with a well on it, and just as the remodel construction started the well (and subsequently water/​bathrooms) stopped working. This posed a very big problem for my remodel project as the painters needed to power wash the house, and everyone needed to use the bathroom!
Luckily I came across Dave at Ralphs Pump and Well Service and THANK GOD I did! Dave came out to my house the very next day and was so incredibly honest and competent. My well system is very old, and at some point will need to be totally re-​done. But Dave recognized that now was not the time for that, and within 20 minutes he fixed the problem with my well and got my remodel project back on track. He did a wonderful job explaining my system to me and gave me recommendations for how to improve the system when I was ready to do so. He easily could have told me I needed a $ 2,000 + fix (because I have no clue about pumps, wells, etc.) but I am so grateful for his honesty and professionalism and next spring when I do make a major upgrade to my well pump and system it will be Dave and Ralph’s Pump and Well Service that will be doing it.
No need to look any further for anything to do with your well or pump issues– just go with Ralph’s and you will be so glad you did.