Scott Johnson, DDS

Scott Johnson DDS
Went to see my longtime Dentist Scott Johnson for some minor dental work years ago. I had Delta insurance at the time which paid 50%. Delta requires «pre-​authorization» before they will pay their portion – so I was very adamant that they get that before doing any work. I had payment issues with them prior to the visit. It took multiple phone calls, but finally they were able to get authorization and begin. I paid cash for my 50% and thought that the transaction was over. Much later I was notified by Dr. Johnson’s office that Delta denied my claim because I didn’t get «pre-​authorization». When I told them how adamant I was that they get the pre-​authorization prior to doing the work she told me she remembered being there that day. I told her to call Delta, pull the phone records and tell them that they in fact did authorize the work. She said «sorry – the phone records were lost in a fire they had at the office»! I’m thinking – «so call the phone company?». I refused to pay and Dr. Johnson actually asked me if I was going to screw him over. I said no – looks like you are going to screw me over. Now my account is in collections – farmed out to some collection agency and impacting my credit score. Needless to say he lacks any level of a customer-​focused approach. He lost a boat load of future work over a few hundred dollars.