Top Quality Moving Services

Using this company was the worst experience we ever had! First they told us they could give us a quote over the phone, which I found out later is always a no-​no. Then they quoted us around $ 5500 for a cross-​country move, which sounded OK. Once the truck came, they looked at our stuff and told us the price would be upped to $ 12,000 because our stuff «was bulky» and would take up much more room on the truck than originally thought. I thought, «How could a couch not be bulky??» We were distressed but we bit the bullet. Then they told us the truck would arrive at our new home in 10 – 17 days, so the new tile floor at our new home had plenty of time to be installed. Then when we were on the road, they told us that the truck would arrive in 5 days, so our furniture had to be stored in the garage until the floor was finished. So we had to hire movers to move the stuff into the house when the floor was done. As we unpacked, we found crushed lampshades, a sewing machine thrown into a box upside down on top of an expensive wicker basket, hardware missing from an antique dresser, and many other broken and damaged items. It appeared that they just pulled out our drawers and turned them upside down so our stuff just piled into those huge boxes without any protection. Then we find out the «standard» insurance won’t pay anything except by the weight of the item. So we were basically screwed. This company is the WORST!!! We could have saved a lot of aggravation. It would have been cheaper for us to sell our furniture in CT and buy all new furniture in AZ. Too bad we didn’t read the reviews on Unilocal BEFORE we hired them.

I had quotes given by 2 other well-​known moving companies and when I contacted Top Quality I was assured by Robert that they would beat any other quote by $ 1. Much to my surprise they quoted me much lower than the other companies. Total quote was just over $ 2,900 total and my other quotes were between $ 4,000 — $ 4,500. Initial contact with Robert was good until they had my deposit. Come moving day is when things went from good to horrible. The movers came on time, but all of the sudden my initial move cost went from $ 2,900 — $ 4,900. Funny how it was right in the range of the other 2 quotes I received. At this point though you have no options as my move was booked a month prior and I was ready to go. I understand a quote is just a quote but to be inflated by that much is ridiculous. 3 men came into my home for the move. I was told it was ok to leave clothing inside the dresser drawers which I did. Juan (head mover) stated otherwise but when I advised I have previously discussed this with management he said ok. I was downstairs monitoring while a very important piece of mine was wrapped when I went back upstairs to find the movers removing clothing (including my undergarments) and placing them into a box. They used my restroom on more than one occasion which would be fine but please have the courtesy to ask. Dirt was tracked all throughout my home, tape and misc. trash was left in every room, and my lawn was ran over by the moving truck. I was also solicited for a tip at the end of all of this. I was unsuccessful with getting any answers from Rob, as to why certain things on the contract were added, why the price increase, when the heck my stuff was arriving, all very important things. The only call I eventually did get was from the driver who confirmed my address and gave me a 10 hour notice that he will be arriving and told us we needed cash for the entire move amount. I had already paid ½ so communication within the company is lacking. Come to moving day the mover went to the wrong house initially on the other side of town. When he did get to our home and they started unloading one major problem, this was not our stuff! Eventually it was worked out but I still have yet to hear from Management here. I strongly advise using another company that is transparent, trustworthy and reputable. Unfortunately I do not have 1 good thing to say about Top Quality.