A & L Motors

My experience with A&L Motor Sales was great! I purchased my car out of state because A&L had the car that fit my needs. I was initially hesitant to complete a purchase without seeing the car in person, but my Sales Manager Nick made the process simple and gave me confidence that it could be done seamlessly. Nick promptly answered all of my questions, happily provided additional details on the car and acted with integrity. I’m very happy that I made the purchase from A&L!

Worst service. I’ve had issues with my land rover that have not been fixed. Service is horrible.

Great experience and nice location! Can’t complain.

Sales, Service, Finance and Management at A&L BMW are fantastic! I have had a few vehicles through A&L and whether you are spending a lot or a little, or if you are just in for service, you always receive the same terrific attention and service! Thank you to the entire staff!

A&L BMW is truly the best of the best. The entire experience from the moment you walk through the door, to financing, to driving off the lot makes you forget you were at a car dealership at all. The team at A&L is comprised of the friendliest people who genuinely want to make your experience as enjoyable as possible. Their attentiveness through the purchasing process and the quick follow up to make sure I was pleased with my 3 series speaks to their top customer service. I couldn’t be more impressed or satisfied with A&L BMW.

I scraped up a wheel and needed to have some cosmetic repairs completed.
Also needed an oil change and quick check up.
All items were completed in a timely manner. Loaner car was great and service was impeccable. Great job!

I have been bringing my wife’s 1987 BMW 528 for service since being transferred back to Pittsburgh over 20 years ago. I purchased this car new when we lived in Atlanta, GA. Her car has approximately 62,000 original miles on it and we try to keep it in MINT CONDITION. Thanks to A&L Motors and their staff we have been able to achieve that. Thank You for the EXCELLENT SERVICE and YOUR FRIENDLY STAFF.

Got a brand new 428 in October from George at BMW. He was absolutely great until the sale went through and then became an impatient douchebag! I’m soo annoyed with his attitude. Can’t believe we wanted to get a second car from him. He is incredible rude on the phone, makes you wait 10 – 15 minutes, and then has the nerve to give me attitude! Pays absolutely no attention to what I’m saying… Ughhh beyond disappointed. Never called to find out how the car is nor did he ever send a card in the mail — not that it matters, but it’s the little things that get your attention. Not exactly the most pleasant experience.

I’ve been taking my BMW’s here for service for quite a while — not because they do superior work to other dealers but because its the most convenient dealer for me. I’ve been impressed with the quality of their work (I would expect that from any BMW dealer), their comfortable waiting area, the cordial treatment, the availability of top notch loaners (new X3’s are typical), and their thoroughness. But they’re not perfect — I’ve had a few issues but for the most part, every one has been resolved to my benefit — they seem to care a LOT about customer perception and customer service. Any complaint is usually followed up by management involvement and an attempt to make things right.
That being said, the service rates are expensive. I think my dentist’s hourly rate is less. At $ 114 per hour for labor, it doesn’t take long to rack up some serious charges on non warranty work. Up until recently, they had free power bars, trail mix packages, baskets full of delightful snacks, bottled water, and Starbucks coffee in the waiting area. At first, I tried to make up for the steep labor rates by consuming equivalent quantities of the freebies. It made me feel like I was getting a little even… but just for a short time. Within an hour, after consuming several «Venti» sized Starbucks, a few granola bars, some trail mix, and using their free wifi, i hardly made a dent in it. I mean, I might have sucked up $ 30 worth of goodies, and for that brief moment of realization that I had actually accomplished something, the residual feeling of nausea proved the folly of my approach. I’ve abandoned that strategy — with their help. No more free snacks. But the Starbucks is stil there. I’ve learned to accept the charges and the free Tall coffee and move on with a contented stomach and a lighter wallet.