Monroeville Mazda

I started car shopping 4 months ago. I looked everywhere in Butler, Upper St. Clair/​South Hills, and the other surroundings areas. Everywhere I went I was either unhappy with the pushy service, prices or car availability/​lack there of. I am not sure if it is my unassertive personality, or the bossy salespeople, but almost everywhere EVERYONE pushed me around and refused to show me the cars I was most interested, as they swore that they knew what I wanted. After many months of looking, I decided to swing in to Monroeville Mazda to see what they had. The salesman Dave was extremely helpful and was very willing to go out of his way to accommodate my interests. When things came down to price, the manager, Val was extremely helpful. She was more than willing to compromise and made buying a car pleasurable — instead of the typical hassle. Everyone here made buying a new car EASY, which is not the norm. They went above and beyond the call of duty to help, for which I am extremely thankful and ultimately gave my business! I would go here again to buy car.

I called on May 10^th to schedule an appt to get a recall fixed on my car. My appt was for May 19^th. I take my car to the dealership and drop it off that morning. They call me an hour later, after I’m already at work, and say they have to order parts and those take 2 – 3 business days to come in. Why didn’t they order the parts when I made the appt over a week ago???
I go back to the dealership after work that night to get my car. I start my car and see the radio is turned off. No big deal. I turn the radio on and the volume is up higher than I have ever had it. We’re talking deafening levels. I quickly turn the volume down. Then I realize that someone at the dealership had rifled through the cds in my visor and changed the cd that I had in the player when I dropped it off. And it was on song #5, which means they were listening for a little while. I am rightfully upset and feel very violated. I’m not sure if they actually drove my car anywhere since I forgot to note the mileage when I dropped it off. And nobody should have even been IN my car since they never ordered the parts to fix it!
I finally got my car in for the recall today and, after taking half of my car apart to fix the power steering pump, they call and tell me my brakes are bad and need replaced. NOT A CHANCE! I will have my own trustworthy mechanic do that, thankyouverymuch.
The salesperson that sold me the car, Stan, was a bully. I should have requested another one but I didn’t. And after the papers were signed, he no longer cared if I existed.
I will NEVER go to this dealership again and I suggest you do the same.