AW Collision of Monrovia

Knowledgeable team with good follow-​up!
Someone hit my wife in her BMW i3 and although it looked pretty minor, there was damage to the carbon fiber frame. We initially went to the insurance company’s preferred body shop which rhymes with excalibur and the guy giving the quote didn’t think the frame was damaged. He said that the cracked piece near the door sill was most likely a decorative item annnnnnd I immediately started looking at other body shops after that. To his credit, he had never worked on an i3 before so he wasn’t well versed on the car.
Fast forward a few days… the quote from AW was about 10x more than the other shop, obviously due to the repair of the carbon fiber frame that was needed. The additional money was well worth it though (easy for me to say as it was covered by insurance) and the repair done by the team at AW was… dare I say… perfect? There was good follow-​up throughout the process so I was never left wondering what was going on. Since they are near Monrovia BMW, they even brought my car there to make sure it was up-​to-​date on any software updates or TSBs before signing off on the car as finished.
Good stuff

I am very Impressed with the team at AW Collision, Frank was my advisor he was very knowledgeable on BMW repairs and made sure everything met my expectations and I was kept up to date with the progress, Gabby in the front is awesome she made sure I was taken care of when I went to turn in insurance papers. The job was finished ahead of schedule and met my expectations and beyond Elida, Frank and Rob made sure everything went smooth and my concerns were addressed. Thanks guys It was a pleasure

I took my Lexus in for a minor bumper repair and was very pleased with how Elida handled the repair. She was very professional and knowledgeable as to the extent of the damage. She also assisted me in arranging for a rental car. I took my car to AW Collison based on the recommendation from Crown Lexus where I purchased my vehicle and because I wanted the job done right. My car was returned to me on time as promised looking beautiful. I received excellent service and it was a pleasure working with Elie.

Don P.- My experience with AW Collision was superior. I left my BMW 640i for repairs and wanted the best to restore its original appearance. The quality of the workmanship and the customer service was excellent. Even handling a difficult situation with my insurance company to insure that the repairs we the best. The many emails and phone calls to Ellie were always promptly responded to made a difficult situation much easier. This is a 5 star business in all aspects. Thank you AW Collision.

The entire team at AW Collision in Monrovia is nothing short of Grade A++.
Elida handled my claim alongside Rob and both were extremely helpful as far as making a very major repair and complicated insurance matter simple. Elie was phenomenal at coordinating with both insurance companies and dealing with every last item.
Rob and his team handled the repair portion and also did a stellar job and terrific work on my Mercedes. It’s not surprising that they are the choice body shop for dealerships such as Mercedes and BMW all over SoCal.
I will only go to A&W from now on. Truly the best auto and body shop.

I cannot say enough great things about AW Collision. My BMW X1 was repaired perfectly from an accident but Rob noticed it was not driving as smoothly as it should right before returning it to me. He refused to release the car back to me and stayed on it until BMW of Monrovia — who also did a great job — had found the cause and repaired it to perfection. Rob kept me informed, was forthcoming and easily reachable, even after hours. You rarely find that level of commitment.

Terrific results and very satisfied. They repaired my Mercedes with the level of craftsmanship I would expect from the factory. Richard Theobald their Service Advisor was very knowledgeable, answered all my questions and was always easy to reach by phone. They’re definitely a credit to their profession and I would highly recommend them to anyone who insists upon top-​tier work.

I meant to due this back in November but I haven’t had any time till now. I want to give them 5 stars but I had to bring it down to 4 because of Armondo. My mom has came to A&W collision for a repair after getting into an accident with her Lexus RCF 350. Armondo was the first guy she talked when first coming here, he was very unorganized. He didn’t call my mom back when we called him about information on her car, he gave her the wrong estimate for her needed repairs, and we had to go out of my way to reach them because whenever he said he’ll call us back on info on my moms Lexus he wouldn’t even do what he said. But thanks to Robert I still want to give them a great review. Robert went out of way to get my moms car done on time, explained in specific details what will be done and how long it would take to be done so it would meet her standards, he was also very organized. He called back whenever she called him, made sure her car was super clean when it was time to pick her baby up. That’s like her child so he treated her car like you would want your child to be treated and he did a great job and we would like to thank him again for that.

The girl who helped me Eli, she is a sweet and nice person, she is quick and smart and does the work fast, I really appreciate her help. This place is super professional, highly recommended!

AW took my car in and the car came back looking exactly the way I wanted. The car took longer than I’d hoped but they made it right in the end and I really appreciated it.

Great customer service. I drive my car in the day off my accident, 3 ½ weeks later it’s ready it looks well and drives great. I never need them again, but if I did, I would not hesitate to make them my first call. Keep up the great work.

I was referred to AW Collision by a friend who is a service tech at BMW of Monrovia. My vehicle is a ’98 Toyota Tacoma and Robert Wong and staff treated like a high-​end BMW! Robert kept me informed along the way and even took photographs of my truck throughout the entire process!
I highly recommend Robert Wong and AW Collision of Monrovia!

I would like to Commend Juan Martinez and his staff for doing an amazing job with our 2015 Lexus IS 250. Rob took the bull by the horns and was able to get our car looking like nothing ever happened. Juan also took time out of his day to personally deliver the car to our home with a full tank of gas. As a manager myself, it’s the small thing that make the biggest difference. I highly recommend AW Collision of Monrovia to anyone who is looking for a quality shop.
Thanks to all the employees for doing such a GREAT JOB!

Robert was very helpful and friendly when I brought my car to them for repair, he was very patient and he explained everything very detailed to me. I just dropped off my car and picked it up on time. No worries throughout the whole repair process, and my car is the same like before.
Thanks for the nice work!

My car was hit in the front bumper, I took it to AW Collision after reading the great Unilocal reviews. I worked with Robert who went over everything in detail. He informed me by email or phone on the progress of my car including when Dodge sent out a brand new bumper that was damaged in box. I was very impressed with this place and would highly recommend. Thanks Robert Wong you are a true professional.

Rob and Juan were the two guys I dealt with. Both are very professional and detailed. They are very often slammed so don’t get bent our of shape if they fail to return a call at your beckon. If they do miss you, leave a message and all requested information will be given via phone or voice mail if you miss them.
I had $ 6K worth of painting done on my 335i and I gotta tell you, the painter has an eagle eye for paint matching. Because my car didn’t have any accidents to fix to the body, they tried to recommend that I save money and try to do a wet sand process, to which I told them, I already did that and no progress was made. So I requested they paint the entire car excluding the roof. Yes… I am one of their most difficult… if not THE most difficult and detail oriented clients they have ever had because I am OCD when it comes to my car. Why else would I have the entire car repainted because the micro scratches were unacceptable to my eyes. Anyways…
Got the car back and I tell you, dealers and strangers alike were offering to buy my car. It looks better than direct from the dealership. Once I went to do an oil change at Monrovia BMW and the Service Advisor called the other SA’s and asked them to guess the year of my car… none of them believed it was 2009. I will try to upload some photos for your reference.
Let it be known that these guys do it the right way. They disassemble all the parts in order to paint the car correctly and have zero paint tape lines. You will not find that in many shops that take shortcuts and use masking techniques.

First of All THANK YOU AW COLLISION OF MONROVIA !!!
I am so ecstatic and pleased with not only the results from ROB in repairs but with the customer care that Julia showed by going above and beyond. She worked with me and kept me updated. She even stayed after her hours on her own time the evening I picked up my car. This showed me dedication and care. I 100% recommend this location, JULIA and ROB! Exceptional service and special thanks to Jaques from BMW whom approved AW COLLISION he sent me to this specific location and I am glad that he did! My BMW 328I Looks and FEELS BRAND NEW again! GREAT TEAM AND impeccable results!!!
MUCH LOVE ‚
Sara Balint

Ill try to keep it as short as possible. Basically, I did absolutely nothing. A pretty young lady named Julia helped me through the process from start to finish. She was kind and answered all of my questions. The repairs took a bit longer than expected but it was done right. At the end of the day, I know I made the right choice by choosing AW for my repairs. Between Julia and the people at the actual shop, I felt that I was always aware of what was going on.

These guys did a great job. They really care about the customer and customer service. Several of the employees go out of their way to make sure the customer satisfied. Going the extra mile really imprints good experiences on a business. Keep up the good work.

I had pretty extensive damage done to my 2007 bmw. Juan and Rob were very professional and caring. They went over and above expectations. My car came back looking brand new. I could never thank them enough. If you have any problems with any car especially bmw don’t hesitate to bring it here. You won’t be let down.
Thanks AW