Living Spaces

Jacky Jacky Jacky. Remember that name and ask for her!
Not sure why the ratings are so low but I’ve had nothing but pleasant experiences here. This is my second time here and I requested JACKY. If you’re looking for someone to give you honest feedback about various products for comparison, she’s my go to gal. She now works TUESDAY NIGHTS so go see her if you’re interested. It’s been over a year since I last purchased my couch and referred my father in law to her. She helped him with the transaction and everything went smooth.
James, the store manager, is extremely helpful as well. Very pleasant.

Yeah… if you want to buy something from living spaces you had better make sure that it is EXACTLY WHAT YOU WANT and has no possibility of breaking or malfunctioning in any way. Once you give them your money YOU ARE DEAD TO THEM. These people should be run out of town. Be aware that they only allow a return for 7 days. We called them with a chair that was malfunctioning within the 7 days but they did not return the call till the 9^th day so SCREW US! Fortunately we bought extended insurance… and that is another farce.
Look, just stay away!

Very unhappy with their lack of problem solving skills and thinking outside of the box. They’re like robots, trained to just repeat store policy and have very poor attempt to even slightly satisfy their customer’s needs.
As others have mentioned, they stick to an unrealistic 7 day return policy and any other extra «warranty» they offer (which you have to purchase) is pointless.
I purchased an area rug (GABBEH) that started to shed after a month. It’s in a low traffic area under a coffee table all day and still the fibers seem to lift easily.
I now deal with daily allergies and constantly need to sweep up all the hair off my floor.
All I asked for was an exchange or store credit, which for such a large corporation should be perfectly doable.

My husband, son and i went there approx 3 years ago and bought a nice couch. I’ve always liked the selection. We just bought a new house and my 5 year old son and I went in a few weeks ago. My husband didn’t go with us this time since we now how a baby too. My son and i were looking for a new big boy bunk bed for him, a new sectional couch and ottoman, a new 60 inch TV stand and a new 8 seater table! We went on a week night, very few customers in the store BUT why did no one come help us? Normally, and i think you can all agree, salespeople flock to you like at a car dealer… right? I assuming it’s because they saw me and my little boy and thought «not a big sale right there…» so they kept walking. We were in there over an hour and not one person came to see if we needed help. Of course, we walked by multiple sales people just gabbing away, looking our way but not offering to help. We sat on every couch, made about 4 rounds through the kids section, looked at all the tables and took pictures… nothing. So, i went home and ordered $ 4000 worth of furniture online. I gave 2 stars because i love the furniture selection. I am very disappointed in their service and will not be returning.

UPDATE: I was told by Manager Alexus that she would refund me $ 99 for the hassle (not that this gets anywhere close to fixing the torment I went through). After three weeks of not receiving the refund I called them a total of five times. Turns out they refunded the guy who lived in my apartment before me and then had the audacity to tell me I needed to track him down and get the money from him. Absolutely ridiculous. This is the epitome of incompetence.

Giving Living Spaces 1 star is generous. The truth is I would give them nothing. Absolutely nothing if I could. I loathe Living Spaces. Loathe as in hate as in immensely dislike. As in I will never, ever, ever buy from them again.
In our home we have a sofa, a loveseat, a recliner, an entertainment center, two end tables and a bedroom set all from Living Spaces. The entertainment center originally arrived built incorrectly… that had to be replaced. The extended warranty we purchased is worthless because it does not apply to the motor of our powered reclining sofa/​loveseat/​recliner. What’s that? You also would think an extended warranty you paid extra for would cover the motor?! Yeah, us too. But nope. That would equal common sense. Something Living Spaces is sorely lacking.
Our bedroom set arrived without the proper screws… etc in order to be set up. Took over 2 weeks to get that taken care of. Apparently being properly prepared is not high on their priority list.
Seriously, I could go on for days about Living Spaces stupidity, crap customer service, shoddy product, sketchy warranty services… but I will leave you with this… listen to the negative reviews. It will save you time and money in the long run.

I made a purchase last week and pointed out to the sales lady the exact dining room I wanted, not knowing there were two Rio Dining room sets (one being the Rio counter top piece) she inputted the low countertop piece-​not the one I had pointed to. When they delivered my furniture I was unable to accept the delivery as I had an out of town emergency– so my mother was there to accept the delivery. When I returned two days later I was saddened by the fact that it was not the RIO piece I pointed out to her. By this time it was too late to send back due to restock and delivery fees (I had already spent $ 3000 in purchases at living spaces). LESSON: sales people are not always properly trained so please make sure you CROSS CHECK your order with the label on the furniture!!!

The store was busy and I was fortunate to have been helped by James the store manager.
Excellent customer service super friendly guy who made us laugh.
Upon my second visit I was helped by a guy named Ray, who was the Leather King.
Colin was super helpful with loading my purchases.

UPDATE 1÷30÷2016
Thank you ALEXIS at the Monrovia location for being the ONLY helpful person!!!
UPDATE 1÷14÷2016
They took my table on ¹²⁄₃₀ to fix and never called me to tell me that it was ready. I called and they finally delivered it today and lo and behold… They returned it without fixing anything!!! They literally just returned the damaged table back to me. The delivery guy called customer service to tell them it hasn’t been fixed and STACY said she’ll investigate and call me back… But did she? OF COURSE NOT!!!
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UPDATE 12/​30/​2015
My table was suppose to be delivered today and I even got a confirmation text. However, (surprise surprise!!!) I get a call an hour before it was suppose to be delivered that the table is now damaged and they don’t have any more in stock. So now my only choice is to have them fix what they broke and keep the refurbished table. Seriously, I can’t even deal with them anymore. I asked for a call back from a manager 3 days ago and NOBODY has called me back after 2 «escalation» notices. I HATE THEM!!!
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UPDATE 12/​27/​2015
I HATE LIVING SPACES with a passion. My replacement table was suppose to be delivered with a 3−6pm window. Did they show up or call? NO!!! I had to call at 6:40 and a customer service person named Celeste tells me that the delivery guy got held up at the place before and since he’s sooo busy putting furniture together, he didn’t realize he’s going to be late and will be showing up at 7:30. ARE YOU F’N KIDDING ME??? I stay home to take the stupid delivery during the delivery window that YOU gave me and you don’t even call to let me know that you’re going to be late??? I ask to speak to the manager and she says they’re busy and it’ll take 24 – 48 hours for a call back. So 7:30 comes and goes and nobody shows up so I put baby to sleep and call it a night. The next morning I see that I got missed calls around 10pm. Living spaces also left me a message saying that the driver was in front of my house and will wait until 10:10pm. Are you serious!!! The delivery time was until 6, then 7:30, and they show up at 10:00 and expect me to be waiting until then?
FUCK YOU LIVING SPACES!!!
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UPDATE 12/​24/​2015
Saying that it’s been a nightmare dealing with living spaces in an understatement. So after the table was finally delivery 2 weeks after the initial date, the table broke. We had my in laws over for thanksgiving and the table literally broke with a loud crack while someone was cutting a piece of turkey on their plate. Talk about embarrassing. We looked underneath the table and one side of the table where the leaf is attached DIDN’T HAVE ANY SCREWS!!! There were holes for the screws but there were none!!! The delivery people put together the table and it’s crazy how they missed it. So I called living spaces and was getting the runaround with nobody calling me back (there’s no way to call the stores directly, they only have a call center) so I had to drive to the store and they agreed to send someone to fix it. Well the store sent over an outside person to fix it and he spent about 2 hours fixing the table with wood glue and tightening all the screws. I thought this nightmare was over, but a few days later when I tried to close the table, IT WOULD NOT CLOSE ALL THE WAY (see pics)!!! So I call living spaces again and they ask for email pictures and again, no response after I send it over. By now I’ve been calling their call center a few times a week ever since I bought the stupid table there. So they finally send over their in house technician and he works on it for about 45 mins and finally says that the person who worked on it before glued it in the wrong place. ARE YOU F’ing kidding me!!! So he says his report will take a few days to load and for me to call in. Now they had said over the phone that they would order me a new table if the technician couldn’t fix it, so I assumed I was getting a new table. After again getting no call back… I spend about a week calling multiple times and finally today spoke to someone who said they will pick up the table to have it repaired in their warehouse and it can take 5 – 7 days. This is RIDICULOUS!!! So they want me to keep a refurbished table after all this!!! And where the hell are we suppose to eat for a week? I couldn’t believe they were trying to F me over like this. Do they really expect me to be okay with a messed up table that they had to fix 3 times??? I demanded to speak to a manager as I was NOT going to keep this table and she finally agreed to send over a new table.
I can’t believe how much time I have wasted calling and arguing with them for the past month and a half. Obviously they don’t care much about their customer service and don’t stand behind their product. This has really been a NIGHTMARE and I will never shop here or recommend to anyo

I have bought furniture here for a few years now. It’s the only major furniture store that I know of in my area. You can find really good deals on furniture and I haven’t had a bad experience that I can think of. They have many choices when it comes to furniture, especially living room furniture. The staff is pretty friendly and helpful when it comes to picking out furniture. It’s a good/​affordable local option when looking to change your home décor.

I had what is probably the worst customer experience ever at this living spaces. Do not go there. They do not even deserve one star. Save your money for a store that will treat you fairly.
We ordered a large bookshelf and drawer online to pick up. Drove 30 minutes to Monrovia and loaded up in our truck. We got it home and it was very challenging to get into our house because it was large and heavy and I am six months pregnant and should not be carrying heavy objects. It is two flights of stairs to our house.
When we unboxes and unwrapped our items both were damaged. One had a significant dent that looked like it must have been dropped, the other part had paint chipped, and it was missing one shelf.
We called living spaces and told them we thought it was fair for them to deliver a replacement to us. After all, they sold us damages goods — why should we have to struggle to carry it downstairs, drive 30+ minutes each way, then struggle to carry upstairs again not knowing if it will be intact until we unwrap and open the box.
They refused citing their terms of service. I asked for a manager and they escalated my complaint. They told me that I would be contacted in less than 24 hours. Its been over 2 days and still no call back. Be warned that they do not care about the customer at all as soon as they have your money and you walk out that door.

I’m not sure why there is such a low rating for this store. I’ve had nothing but good experience here the half a dozen times I’ve visited. There is a good variety of furniture in a number of styles that fit most standard décor. They don’t have wild or eclectic pieces if that’s your thing.
The salespeople will approach you within 5 minutes after you enter the store and introduce themselves and offer help. If you tell them that you’re browsing for now, they leave you to it and tell you to let them know when you need anything. This is the best balance of service. There was no hovering or immediate rearranging of anything you’ve touched like you see at some smaller furniture stores.
I bought a recliner that didn’t quite work out, and replacing it with another model was really hassle-​free. They readily helped me pick a replacement model that worked out great. There were so many to choose from. The quality is great too as I’ve had it for a year, and it’s maintained its shape and function.
My recent visits were for a couple of sofas. The salesman explained the different fabrics and build styles. I’ve looked at different stores and am getting ready to go back to Living Spaces to buy them.

Good selection of reasonably-​priced furnitures. The selection is way better than I expected given the price and quality. There are many staffs that walk pass us and told us we can let me know should we need any assistance in any ways. Asked a couple of random questions on delivery, customization of fabric and promotion period and service is pretty good. Still considering on the purchase, will update reviews after purchase.

PmI’m pretty shocked at how easy our experience with living spaces turned out. We went in Sunday morning to look for sofas and had our 4-​piece sectional in our living room within 24 hours! Huge location with plenty of better than decent options.
We originally wanted to custom design our sectional, but due to the average wait time for a customized design and our need for a sofa for the holidays, we came here to see what our options were.
Overall, customer service was phenomenal. Professional. Friendly. Quick. Plenty of associates on the floor, but none were too pushy or annoying. Very helpful actually. Before we really got in deep with customizable details, an associate gave us some honest advice. She explained that although it typically takes at least 2 – 4 weeks for custom deliveries, there’s really no guarantee since we’re so close to the holidays. BUT, if we go with an exact floor model, they could have it delivered next day if it’s in stock.
Weekday delivery $ 99 vs. $ 120 weekends i believe (depending on pieces of furniture)
The delivery process was just as easy, if not even more impressive. Very accurate tracking is available online and the 2 delivery guys were the definition of efficient. Even my fiancé was thoroughly impressed. They were in and out in no more than 20 minutes and our 4 piece sectional looks perfect.
It’s not our dream sofa and we probably could have saved a few bucks if we waited for holiday sales, but for the ease and quickness, we are very happy with what we got and our overall experience. I’d recommend them.

I’m glad I went with my gut and ignored all of the negative reviews here.
After my horrible $ 700
couch decided that it had reached the end of its lifespan after a short 15 months, I dropped into Living Spaces just to peruse and ended up finding exactly what I was looking for for $ 595. I asked about custom upholstery and was shocked when they handed me a swatch book of 75+ choices and said that it was no extra charge and would be finished in only 1.5 — 2 weeks. After placing my order, they sent me a text message just over a week later telling me it was ready to go and have me a number to call to arrange for delivery. They had 6 hour windows open everyday (including the following day) and then they texted me again the night before giving me a three hour window. The deliverymen were wonderful and professional and showed up exactly when they were supposed to.
Overall, this whole transaction could not have gone more smoothly and I love my new couch! I would definitely shop there again. Woooo!

This was an incredible day. They didn’t deliver the full set of sofas as scheduled. They only delivered a single recliner. In anticipation of getting the sofas today I donated my old stuff to the Goodwill. I called the store (Monrovia) and talked to the store manager, Brandi. She was extremely passive-​aggressive and did not put any effort to assist me. She offered to cancel the order and to refund my money. Oh, but I won’t get the full refund in one shot. In addition, I had to drop off the one piece they did deliver to the store on my own.
When I arrived I asked to talk to Brandi to return the recliner, but she refused to come out and accept it. I eventually had to call corporate office while I was inside the store. It was only after I called that two people came out with a dolly to pick up the furniture. The «Sofa Incident» started at 7:00 AM and ended at 3:00 PM. I even tweaked my back trying to offload their recliner that they are responsible for.
Believe all the negative reviews. You might get lucky and not have a bad experience but why would you put yourself against those odds. I can’t believe that a business that survives on customer service, as well as product quality, would allow employees to be ruthless with customers once they have paid. THAT’S RIGHT… ONCE YOU HAVE PAID THEY DON’T OWE YOU ANY KIND RESPECT OR SERVICE.

One of the worst places for furniture, never buy anything from this company and if you decide to ignore many of the Unilocal reviewers recommendations including mine, I’m sure you’ll regret it. Don’t even bother with the extended warranty option, as trying to use the warranty is virtually impossible. You’ll spend hours on the phone with a representative and never get an answer for what you were calling for in the first place.
We bought a rug and some décor pieces here recently and purchased the extended warranty. I got a few stains on the rug and called living spaces to get info on how to go about using the cleaning service that accompanies the VIP warranty. The rep referred me to the company they use for this portion of the warranty. Service USA, after spending what seemed like forever on hold I finally was paired up with Marshall who informed me that my stain didn’t fall under the applicable stains covered under the warranty. This makes zero sense as the contract I have states any and all stains are covered under the warranty.
Long story short, stay away from this company and their web of lies, you’re better off going to Ikea. At least they hold up their warranties and you know what you’re getting.

I’m bummed, i wish i had read the reviews on Unilocal before buying something from here. we bought a $ 2000 sectional. the service in-​store was great, lady was super nice and helpful. but like everyone says as soon as they have your money then too bad for you if anything goes wrong. the sectional was delivered on time but after staring at it for 2 months trying to convince ourselves that it looks fine we finally have to admit that it looks crappy. the seams don’t line up and everytime we sit on it, it sounds like it’s been stuffed with plastic bags. i don’t think a sofa is supposed to sound like that. it’s extremely uncomfortable and just looks cheap — not how a $ 2000 couch should look.
i even went to their website and wrote a bad review for it solely based on the quality and didn’t even mention service or delivery. but then i get an email saying my review can’t be posted because the reviews have to be based on quality and not service or delivery. um ok, weird cus that’s exactly what my review was talking about it — seams not lining up and plastic bag crunching sounds. it’s the «glamour sectional» and has 8– 5 star reviews which now makes me wonder does living spaces only post positive and no negative reviews? Way to keep things fair and unbiased, living spaces!
i also emailed customer service to ask them why it makes plastic bag crunching sounds and why the seams aren’t lined up, their only response was that i should contact customer warranty if i feel that way.
please everyone, save your time and money and buy your sofa elsewhere. i honestly think i would have been better off buying a used sofa on craigslist than throwing away $ 2000 on an ugly and uncomfortable couch.

So overall I had a good pick up experience. Thank goodness I went with my gut and just took my SUV because the chest of drawers fit and there was extra room in the truck!
I did walk in the front door because I wasn’t familiar with the pick up area and I noticed no one greeted me. I actually had to say hello first to a sales representative and ask my question. Usually your always greeted first when entering a furniture store.
The pick up process was quick and the guy that loaded my truck looked like he knew what he was doing, handled product with care. When I got home it was as expected. I felt the price matched the quality. Overall will purchase again from living spaces but I definitely could see all the areas of opportunity this store has.
Original Review:
Right off the bat I’m not impressed with the service received from this store. I ordered a chest of drawers online. I called customer service and it’s ready for pick up. I have an escalade SUV (with seats down I can fit a lot in here). I called customer service to inquire if this item would be in a box, whether it’s assembled or not etc. The rep on the phone told me they would transfer me to the store directly. A few minutes later she gets back on and says, «Yea you should have a truck, the guy at the store says a pick up truck is best». I told her «So it’s fully assembled then?» She said hold on let me call and ask again… Comes back on the phone «no it’s not assembled». My response «so is it a flat box or a large bulky box?». Her response «the guy said a pick up truck is best».
Do you see where this conversation was going? Absolutely no where. I don’t think it’s unreasonable to call a furniture store to inquire on dimensions and whether your item is assembled or not. I had to tell her I’m making arrangements for this pick up and don’t want to have to rent a truck if clearly the items will fit in my SUV. Later she says the item is in a flat box.
My biggest gripe is that initially she wanted to transfer me but clearly the guy from this store didn’t take ownership of the call and answer my questions. She was put in an uncomfortable situation and really there was lack of understanding what I was trying to ask. The store didn’t seem helpful in trying to answer my questions after spending money at their furniture store.
Let’s see how the pick up goes. Was really hoping for positive experience, but clearly my fellow Unilocalers are absolutely right thus far.

After reading all the negative reviews, I was very worried about purchasing and getting my furniture delivered.
My in-​store experience was great — always someone around to help and answer my questions (I went in about 3−4x).
So the day comes, I finally picked my furniture out and was ready to purchase the next day.
At some point in the day, i figured I should check out Unilocal to see what others said about the furniture & delivery. I was horrified…
Basically the reviews are terrible & nearly all of them are in regards to the delivery. This scared me enough to not place my order.
After a few weeks of searching for a new set of furniture i liked, i decided to give up and just go back to Living Spaces as a friend just had a good experience with delivery.
So i went in to purchase and scheduled my delivery…
I was so happy to find that the process couldn’t have gone smoother… phew!
My delivery window was 1^st thing in the AM and as luck would have it, i was the 1^st delivery of the day!
My furniture came all pre-​assembled so the guys didn’t need to do anything except unload the truck and place in my house.
I love my new furniture and I’m so happy i went back.
Most of the bad reviews i read were for items that needed to be assembled on site so my recommendation would be to get more info on that before ordering