Sprint Store

Nicholas looked cool. He didn’t like to talk to me too much, but he was very helpful. He made everything easy, fixed my phone and reactivated it. I didn’t need to know the technical details and annoying problems. I was able to relax, wait quietly, and everything was finished! I like it.

Stay away from this place. The people who work there are incompetent, and could not give me a straight answer regarding problems I was having with my phone. When I went in to cancel service, they didn’t seem to care, like they didn’t even want my business. Not to mention, for what you get, Sprint’s service is way overpriced. There are many other carriers out there, and I’m definitely seeking another one out.

Horrible Horrible customer service, the female employees there are too busy talking to eachother. Whenever i would ask a question they would respond in a rude manner, i felt like i was personally bothering them with my question about the phone! …if i can give them ZERO stars i would! … from now on I’ll make my way to Pasadena store even though its further for me!.

Horrible customer service both over the phone and in store. Employees were not eager to help. They were rude and it made me feel like I was personally bothering them by giving them business/​buying phones from them. Two of the female associates would not look up from their phones when answering my questions and they didn’t even get off the chair or step closer. I had trouble hearing what they had to say to reply. I called to ask a question about a device being in stock and I ended up hanging up the phone because I waited over 20 minutes with no reply. After calling back, a different associate answered my question in under a minute. Unfortunately I have to come back here because its the closest store to my location. What a shame.

This store is full of crooks. We went through a huge ordeal regarding returning a new phone and receiving the one we traded in. When we called we were told by two people that the old phone was sent off and we were basically assed out. Another told us corporate would give us a check for the value of the phone. Another told us the phone we traded in was actually in the safe and that she forget it was there. LOL. So let me get this straight… 4 days after the phone was «sent off» you magically found it in the safe??? Clearly, there is some funny business going on here. Everyone is unqualified and the dm should look into replacing the staff.
Moral of the story is to stick to AT&T and keep going over your data usage each month.

This review is not about a store but about the company as a whole. I have never experienced such miss guided information and all the while not a single person from supervisor’s on down is ready to take responsibility for their miss guided actions. I WISH I had stayed with T-​Mobile at least they fixed there issues or problems that one of there own might make. But no sprint they just say oh well we f… you and even though we made the mistake you have to bite the bullet cause there’s nothing we can do. So if your thinking of going to sprint DON’T DO IT! YOU’LL REGRET IT! !!! I DO!!! I WOULDN’T GIVE THEM ANY RATING IF IT KET ME.

I came in to pay for my bill but because the store didn’t have $ 10 in change they wanted me to go else where to get change and come back and pay for my bill. Really?! This was very annoying especially cuz I was in a bit of a hurry. I rated this place a 1 star for the worst service I’ve had and overall I hate sprint. I’ll be ending my services as soon as my contract is up.

Marlyn was amazing! She helped me get the service and information I needed and even got my boyfriend and I the phones we wanted. She was super informative and had great customer service! Thank you again for getting us set up with our service !

Came into the store a couple days ago looking to get an iPhone 6 Plus. I previously called in beforehand to make sure they had the iPhone 6 Plus 64 gb in stock. They said yes. I come in and they try to tell me we have this promotion for a tablet, blah blah blah. I said no thank you, I just want the phone. The guy then asks me do you want a case and again politely I tell him no. He then tells me let me go check in the back if he has it. I know you can check your inventory on your computer, c’mon guy. Comes back and tells me he ran out when I had just called no more than a couple hrs. I was thinking to myself what kind of BS is that. I know you’re trying to make commission, but really? lol I just ended up ordering it online. Done deal.

Adam helped me today with an ongoing problem i was having with my bill for the last 4 months, he listened to me and he did his best for an hour to get me what I needed, by far the best customer service I have ever received anywhere hands down, he deserves a raise !

We live in Pasadena so I usually go to the Sprint store there, but have used this store once before several years ago in an emergency and thought they were great. Since my daughter and I had to go at lunch time and this store was closer to where we were, I decided we should go there. Boy are we glad we did! We were greeted by three friendly sales people and immediately helped by Matthew. He was so helpful and took care of our dilemma right away with advice on how to best execute the transfer we wanted, even checking for possible employer discounts for us through our work places. We were both impressed and grateful for his going the extra mile for us. I will always go back there. Parking was easy too. A great experience!

At first I bought my IPhone 6 at the Best Buy down the street, and just walked in this store to check out the cases. Matthew was so helpful and informative (helps that they had a better deal) that I ended up getting 4 total lines all IPhone 6 Plus cost me only $ 244 (just the tax on the phone). I got a free Wireless Harmon Boom Box, and cases all around! Great Service

Bad service here! So I come to the store there is only to reps sprint reps there both with customers so I wait for 20 min, one gets done walk to d back for a few min comes back out takes out his phone another 5 min on that, decides to walk by and say to me he will be with you in a few min! 15 more min go by now it’s 45 min of waiting he walks by again and ask did you have a question? I reply yes I need to set up my tablet that I purchased here a few day ago! He say no problem! He will be with you! Walks to the back and hides for another 45 min! Yes I was almost there for 1 n half hour for a simple question! His name is chris by the way

Really bad experiences in this place and the manager doesn’t take the time to listen to you, it sounds like shes just saying uh hu, yeah, okay I understand. frustrated. When you buy they treat you good and when you go take something back they treat you like crap. thumbs down

Unlike the other reviews I had a different experience, I walked in and had originally briefly spoke to a gal there about the iphone, I had been reading about it for months, I’m in the tech industry advising CIO’s on the latest technology/​services and yet I had a flip phone, my coworkers and clients were raising eyebrows. I guess I was trying to be retro/​anti-​establishment.
After a very bad Larry David «Curb your Enthusiasm”-like incident where a client couldn’t get ahold of me and tried to reach me by e-​mail on an urgent matter, I had to be real and get a smartphone. No choice for me other than the iPhone, blackberry’s dying, android’s less than stable sometimes and the updates kill me.
Anyway, she answered some basic questions, I then went off to the movies, came back afterwards and she explained the service, gave me some discounts and went above and beyond. I also added the anti-​glare screen and the tough rubber case.
Service has been much better for Sprint. Tmobile does the zero down shenanigans, don’t be fooled, do the math.
Very professional, rare for corporate phone stores, nice experience overall.

Unfortunately, I lost my phone after a couple too many vodka tonics in the insanity of West Hollywood. I woke up in the morning and called Sprint’s customer service to place a «lost/​stolen» status on my phone so that some rando who picked up my phone wouldn’t incur charges on my account. I then went into this Sprint store in Monrovia to purchase a new phone.
I walked in at 5:30 pm on a Monday night. There was only one other customer in the store and three employees. The store is a very long rectangle shape… so when i walked in at the front, one of the employees was helping the customer while the other two employees just sat and chatted on the other end. Now look, I’ve worked in the service industry and know that when someone walks into the store… you greet them. These two employees did not. Instead they just sat on the other end and looked at me awkwardly until I waked all the way down the long ass walkway to them. I literally maintained eye contact the whole time, and the words «can we help you» did not come out of their mouths until I was basically standing 3 inches away… awkward.
One of the two finally asks me what I needed, and I begin to tell her that my phone was lost and that I was there to get a new one. She starts asking me whether I had gotten my lost phone with an upgrade or if I had gotten it «from a friend»… I could not understand why the hell that would make any difference so I basically ignored her question and told her that I was eligible for an upgrade and needed to purchase an iPhone 5. I really was making her job very easy for her… but all she was interested n was up selling me on a case or a car charger… all I wanted was the damn phone so after 10 minutes of her babbling about their car chargers I told her I wasn’t interested and just wanted the phone. After 15 minutes of waiting while she looked in the back, she comes out and tells me that they don’t have ANY 16 GB iPhone 5’s. I thanked them and told them I would be back, but honestly, i really don’t have time to deal with lazy employees with a complete lack of customer service. Someone needs to get this store into shape.

Look at my review on google places. it makes me wanna toss my phone to have to live it again…