The UPS Store

Came here to get loan docs notarized and the notary made us wait 20 minutes before we decided to leave without getting them notarized. The two gentlemen at the front desk told us he was in the back talking to another employee. He obviously does not value the company’s customers. Poor poor customer service and experience.

Never disappointed at this UPS Store. They are all very helpful and friendly, they never let me carry something heavy at my car and they remembered me even if I did not come for a while. Thank you all, staff and owners, for your kindness! Five stars customer service!

My wife and I have had a mailbox with them for almost a year now and we are very happy with the service. The staff is very nice and has always been helpful with helping carry out packages, especially when my wife was pregnant. I have also used them for all my return and mailing needs and they have always made it super easy.

Horrible business owners! $ 2.60 to print one page! One piece of paper! Rip off. Crooks. Read the other reviews, I’m not the only one. Take your business elsewhere.

Great facility! Very helpful and courteous employees, always willing to help. Several times I was running late for my pick up and they stayed and waited for me to get there!
Keep up the great work!

Once again Lin at the UPS store went above and beyond in customer service! I cannot thank her enough for going way beyond what’s expected to deliver the best customer service ever. In fact, everyone who works at Nordstrom can take a lesson or two from this great team at this store. They know how to make you feel special and really tries hard to deliver an outstanding friendly & out of this world service! Huge applause and gratitude goes out to Lin as well as everyone!!! Thank you, thank you, thank you!

Store owner Mike Chan is dishonest and lied about opening a damage claim. His co-​owner wife left me waiting for more than an hour for the damage claim check after I was called and told it would be ready and waiting for me on a specific day, and then wanted me to drive to HER at another store to get the check after having to escalate to the corporate offices to even get it resolved in the first place. These folks gave no business running anything to purports to provide customer service. They care so little about customers that I was asked for $ 1 when I asked if I can get a small piece of tape when I saw a seal had come loose. Avoid at all costs.

I’ve been here several times and have always had fast OUTSTANDING customer service! I will not go to any other UPS store as there simply is no need to. This store has everything you need and is conveniently located. I’ve never had to wait but maybe a few minutes.

Fast and friendly service! Was in and out and didn’t have to deal with waiting in line!

Very friendly and helpful staff. Nice, Clean, Modern Facility.
Parking is easy.

Horrible! The supposed owner asked me to come back because he didn’t know how to ship something, made excuses came back next day, still made excuses for not wanting or knowing how to ship my package that was already pre-​labeled and ready to go out.
Poor excuse of a business owner.

This UPS store is awesome! There’s never a line whenever I come to pick up my packages. The staff are always courteous and helpful. The space they are located in has a 20 minute parking spot as well as some regular parking spots.

Been here a few times and every time I come their service is great! Got my documents notarized and they even offered me an envelope before I left so my papers aren’t loose. Thank You!

I had a super huge box to ship this past Christmas and I also had a newborn baby with me. The guys inside the store saw me struggling to wrangle the box and the baby out of the car. So they came outside to the street to help me. It was so nice and really shows the high level of customer service here.

amazzzzzing service!!! i hardcore love this ups! first time customer & i am definitely going to come back! everybody was so helpfull, fast and attentive! i came here after i had a nightmare with kinko’s monrovia. i love ups monrovia!

Great service, if you need a mailbox service in Monrovia, this place is good.

NEVER AGAIN!
I’ve gone to these location two times. The first time, I needed to deliver a package, but decided not to because the price they were charging me was more than the actual value of the item. Decided to take it to the local post office. There, I was able to delivered for less than half of what this particular location was charging me. I’ve realized that when it comes to prize this location is not ideal.
The second time (4÷17÷2014), I was there was to drop off a package for Amazon. This particular UPS location lacks the ability to deliver customer service. The attendant who took care of me, besides chewing gum and no name tag was very unprofessional, she was very pretentious and obnoxious.
Me: hello!
Attendant: how can I help you?
Me: Yes! I am just dropping this package for return.
Attendant: Uh! so you just want to deliver like that?
Me: What are my options?
Attendant: a box
Me: Ok, how much is a box?
Attendant: $ 5
Me: Can we just tape it?
attendant: Yeah! It’s $ 1
[As I handed my credit card out to her, she obnoxiously response]
Attendant: minimun is $ 5, don’t have any cash?
Me: Sorry I don’t, but thanks for help.
Analysis: She didn’t greeted me when I greeted her. Customer service 101, always greet your customers before they do so. It is clearly that they lack the basics of customer service. However, the box and the $ 1 fee was a real deal breaker for two main reasons. One, my product was already on a box, and they tried to sell me another box for $ 5. It is clearly that they are not green friendly. A box within a box, not exactly green. Two, the $ 1 fee for taping reflects the company’s core values, greed. A company who in its last year had a net income of $ 4,372,000,000 (
). In contrast to other companies like Starbucks where customers are allow to used their credit cards to pay $.50 for refills, and baristas will change drinks at no cost, perhaps UPS can learn from other companies such as Starbucks who considered customer service as part of the company’s core values. In conclusion, the attendant could’ve said, you know what, we’ll taped and mail it and don’t worry about it, but no; I had to used other sources to delver the package. For UPS, customer service is not part of the company’s core values. As long as the post office remains open, I will be going there, and I will never again go back or refer to my friends UPS or this particular store.

And here I thought the beautiful little town of Monrovia couldn’t get any better. Well folks, it did.
My lawyer emailed me a document on Friday that needed to be printed, filled out, notarized and sent back to him by MONDAY AFTERNOON! My initial reaction was «yeah right, how in the heck am I going to be able to get all that done in time?»
I called the UPS Store and the manager, Mike, was nothing but helpful and kind. He set me at ease instantly and told me that all of what I needed done could be handled right in the store and if need be, I could come in on Saturday and do it then too! This was super important information, as I was slammed at work on Friday and had absolutely no time during normal business hours to get this done.
I went in to the store the next day (Saturday) and explained to the person at the counter what needed to be done. Lo and behold, said person was the manager who I had talked to on the phone the previous day! Again, he set me completely at ease and walked me through the entire process. I gave him a USB drive with the document on it, he printed it out, waited patiently for me to fill out the form, notarized it and gave it to his associate to get it sent out for overnight delivery. She too was super helpful and set up the delivery in a matter of minutes. The document is set to be delivered by Monday at 10:30am, AHEAD OF SCHEDULE!
I was in and out of the store in about 15 minutes. I’m still in shock at how smoothly and painless the entire process was. Great store, great employees, great experience. I am only going here from now on to do anything copy/​fax/​scan/​mail related.
I should also mention that they take passport photos and they do live scans, which I didn’t even know what those were until I goggle’d them just now.

It’s sad to say but I will never step foot in this business again. And I love giving local businesses my business and utilizing them rather than going to the corporations. I have shipped quite a few things from this store and in the past I have not had issues (that I know of!) until the other day. I went in to ship something via UPS and US Mail. The lady put my package on the scale for US Mail and said, while looking at the screen, «this will be $ 7.54». I was quite shocked at that rate so I said «$ 7.54 to send that envelope!!! Why so much??» and she said «because of the weight». I was still taken aback at the rate but went ahead and paid it. My friend received his package and sends me a pic of it to show he received it (2 days later!) and to say thank you. I noticed the postage said $ 3.38 and it was marked «First Class». I distinctly remember asking the lady how long it would take for him to receive it and she said «Well, the mail is running slow now so it will take 7 – 10 business days». I was even shocked at that timeframe too but went ahead and took her word for it and went through with it. PLUS the rate stamped on the envelope was VERY different than what I actually paid. I went in today to inquire about the discrepancy and get a refund of the difference. The lady had an attitude right off the bat. She said that was because they mark up the postage. NOT one single person two days prior mentioned a «fee» or «mark-​up» when sending US Mail. The rate she gave me two days prior was because of the weight. When I continued to question her, she pawned me off on another gentleman that was standing there. He was actually puzzled at first and asked to see the picture, he then suddenly changed his tone when she nudged him and said «we have the mark up, remember?». Almost like a «wink wink». His reaction was «Oh, um yeah, the mark up. We have a mark-​up when sending US Mail». I continued to question him and said it was very deceiving when not one person two days prior ever mentioned a «mark-​up» and explained to him again that she said the $ 7.54 in postage was due to the fact of how much my package weighed NOT because of a mark-​up. And then they mark my envelope with $ 3.38. Almost a $ 5 difference. All I got was «sorry, we have a mark-​up». The day I originally went in to send the package, I had been dealing with 3 different people. A RED FLAG should have popped up in my head when they wouldn’t put the postage on the envelope with me standing right there. I even asked and a lady said «Oh yeah, it’ll get marked. We’ll make sure it gets out». I don’t like being lied to or deceived when doing business and I clearly experienced both. Unfortunately, I think the man I dealt with was being trained by this lady so he was purely doing what she said.