Utilities Management Concepts INC.

Horrible Company, I wish I could give zero stars as well for this business.
I spoke to the office manager this morning regarding a late charge fee on my account.
She had absolutely TERRIBLE customer service skills!
I’ve been a loyal customer for 11 years.
I wish I could speak to someone else who represents that company but she would not give me any other contact person besides herself.
If I could opt out of having this business as my water company I would do so as soon as possible!

I wish I can put zero stars. But this company is a rip off — they don’t detail on what the charges are exactly. There was a sprinkler water leak in the yard that ran for an entire day– our bill surged about $ 10 extra when we left for a 1 week vacation. We are pretty sure they billed the entire complex for their faulty waterline. We can’t wait to move out!
Also they denied our online payment saying RETURNED CHECK?! Our account had more than enough funds to cover — I smell something very fishy about this company. They used to charge $ 4.00 each time you paid. Now they do not — so I assume they are finding other ways to make customer pay for the «convenience fee» they call it —– by adding a RETURNED CHECK to online payment $ 35.00~!~!~ Claiming you didn’t pay when in fact you did.
DISHONEST BUSINESS!!! BBB and Consumer Affairs need to be contacted.

Be careful when dealing with UMC the water company. The last date for bill payment was November 20, 2015. My payment was delivered to them on November 19, 2015 but they charged me late fee, they say that all payments need to be posted in our office to all accounts on or before payment due date. It make no sense to me. Their office received the payment before the due date.

Horrible Company, I have literally called them 5 times and they have not answered my questions. They keep saying that Wayne will call you back. I have talked to 4 different people there both male and female and none of them no any useful information besides Wayne and since Wayne is never there, they are a pretty useless company.
Whatever you do Stay away.

This is a shady company. When I sold my property, which they manage, they still charge me. When I called them to cancel, they require me to provide proofs that I sold the property. I can stop the electrics once I prove my identify, so why can’t I stop water service? This is such an excuse.

Send us a bill for over 300 dollars. They said there water reader didn’t work for a full year so they were charging us for there mistake. Ummm ok. Backed up charges.
Moved out in December got a bill in February for the month of January how does that make any sense this company is super shady. They will screw you over
Avoid this company! Shady shady shady

I had experience with this company when I lived at Palm Valley Apartments, San Jose, CA. I caught them making up water usage numbers. When I was gone for a full billing cycle I got a bill where they attempted to charge me for nearly 4,000 gallons of water that magically evaporated without a trace somewhere in my apartment while I was gone. I always knew the charges were exaggerated, but could not prove it till then. After a few months they sent someone to check my meter and it turned out to be malfunctioning. Later I was told by a leasing consultant that other people complained about similar things, so it seems to be a deliberate «malfunction.»
This is not to say that other companies in this business I experienced since are any better, seems to be the same pattern with all of them which can be described as shady…