Giant RV

Hi, al
I drove over 1000 miles to pick up my toy hauler… I read some of the reviews of this place. I don’t believe everything I read about these people. I work with 2 gentleman named Frank and Fred. These two men were out of this world. The one sold me the vehicle and the other showed me the vehicle when I got there. This is a great place I would drive 2000 miles. I would recommend everybody to buy from giant RV. A great group of people. From the sales manager to the general manager even to the parts department. The finance guy who is a great blast to talk with.

WOULD NOT GO BACK. I was not impressed with the finance department and got a total run around. BE CAREFUL with the «later PICK UP date» trick! They give you a 3 – 4 week window for pick up after they close the deal. This trick is so that they can keep you on the hook while they figure out a way to adjust the actual deal to suit them!
I spent 2 hours working on the deal to get the price I wanted and at the financing i needed. I sat and signed a contract, shook hands, took «just sold photos» all the normal things one does when CLOSING a deal. However, what they promised and what I got were VERY VERY DIFFERENT. NO return calls, NO contact to confirm delivery, NO email response. I finally reached a very moody and very unprofessional Tiffany in finance. AFTER leaving 5 unanswered messages and emails to the Finance Manager Jay Bensiek. One would wonder «how can a contract be changed after it was signed by both parties?» Read the fine print THEY CAN change things at any time YOU can NOT.
The unhappy particulars of the phone conversation do not matter. Just warning you of their sales game!

Never in a million years would I have thought I’d shop for a motorhome. But here I am. Went to 5 dealerships, cruised the Internet, read everything anyone gave me. Finally decided on a coach and due initially to the convenient location decided to work with Giant RV in Montclair. Boy am I glad I did. Kirk was our sales person. Tiffany worked with us on the financing piece. And our delivery person was Rick. And don’t forget Fernando in the parts department.
The buying experience was great. Everyone was helpful, friendly, down to earth, and most of all knowledgeable. This is a family owned business with a good moral compass and it shows. Thank you Giant RV and keep up the good work.

I purchased a Winnebago Forza in December of 2014. Of those 12 months my coach has spent over three months, closer to four, sitting for simple repairs. Many were items that should have been spotted prior to me picking it up. Giant Rv thinks nothing of your time and they get a 5 star for lip service and not even a single star for customer care. It’s heartbreaking to make monthly payments on an Rv that sits somewhere else, in line because of the fact that your warranty holds you hostage to «authorized dealers» which are few and far from most homes. The service has totally ruined my purchase and I do not respect a company that takes your $ 165,000 with a smile then ceases to perform at the customer service end. Any of us that would run our businesses this way wouldn’t last a year in business. Unfortunately, this fact is unknown to you until you buy and experience it for yourself. I can’t tell you there are better dealers out there but I can tell you to read up on giant Rv before you spend big money with them. Their prices are attractive and their selection is big. They put on huge Rv fairs at the Los Angeles Fairplex regularly and work in large numbers. Unfortunately, this works agains you when you need a repair, even a simple one and with an Rv you will need many! So, If you are ok with poor service and a get in line attitude then you’ll be ok, otherwise, take your hard earned money somewhere else and stay clear of Giant Rv better known as miniature service department in my home.
Well this is an update to my first review. The service to our new Winnebago was so horrible I went somewhere else (Dennis Dillon Rv) and got rid of my Rv and spent an additional $ 100k buying a different model. Granted that Dennis Dillon is equally busy but they are trying hard to improve service and please its customers. They are an extra 30 miles out of the way but I’m glad to have switched. After two Rvs from Giant Rv I don’t plan on returning back or recommending them. I expect great service for a $ 250,000 purchase and I just couldn’t get it there. Good luck on your investment folks if you buy from them.

Great experience. Carlos, Jason, financing and service all very helpful. Would recommended.

Had service work on my RV WOW the best ! Only in for a few days ! And fixed all things on my list … will see you soon for my oil change

Had a Sat Dome installed with 2 Direct TV receivers powered through an inverter on April 23^rd took delivery of my new 44 ft Cyclone toy hauler well neither of the 2 TVs worked when we got home had to go back Monday to have them checked well Ryan in service took care of it seems the technician did not check to see if the systems worked I had to go purchase an extension cord so Ryan could run power for 1 of the TV’s the other one wasn’t even plugged into the outlet that they installed coming from the inverter. The issue is the coach was there since April 2. They had 3 weeks to make sure everything was ok? Not to mention that the rolling chair in the living room does not mate with the couch wrong brackets? They neglected to see that also? But they delivered it anyway?

I’ve bought 2 RVs here and my experience both times was great! I’ve dealt with 2 different salesman and 2 different finance people. All were fantastic to deal with. No pressure sales from sales or finance. Very friendly, non pressure, knowledgeable people. And Jason in service is awesome! I’ll definitely be back here for my next RV purchase!

Great Travel Trailer I bought from the Giant! Exactly what I need! Ok wanted!, great service very knowledgeable staff and sales and prices very competitive and reasonable, and yes they do deal, I was able to get what I wanted at my price and payments, Great Job Giant RV and will come back for a trade in once I’m done enjoying this RV!

Sales staff was great. Answered all our questions and showed us many types of RVs. The orientation went smooth with the technician assigned. answered all our questions and showed us all the options and how they work. We also meant the service department and sales staff when we purchased a few items and asked their opinion about different hitches and which one to install on my vehicle. Again thanks to all great experience, highly recommend.

We bought our first trailer at the pomona show, friendly Staff and we got a good deal.
The best part of our experience was when we went to pick up the trailer and had the walk through that taught us how to use the trailer (remember its our first trailer) everything was new to us and JASON did an excellent job. He was very funny and explained everything very well. He gave us very good tips and even gave us his number in case we needed additional help, this made us feel super good and confident.
In fact we ended up calling JASON and he answered the phone and was very helpful!
Thank you JASON :)

First off I will like to say the buying part at gaint rv is good, but has far has everything else, what a waste of time, first off I had them store my Toy hauler why I was away for work, (They did this for free) for about 3 months about 2 weeks before coming home I asked them to do some work to my trailer, which cost me about 3000 dollars, the day before my schedule pick up date I went to check it out to see how the work was coming along and to much surprise it was not done at all, so I was told it would be done the next so I was like ok, I then didn’t get the FOB for my door and it was not washed or detailed after I was told it would be, so maybe this will help someone else when it comes to getting work done there or getting your tailer washed. They also Failed to fill up my propane tanks, they even didn’t install my patio correctly it was loose and the corner came up while my 1 year old was playing. This is by far the worse customer satisfaction and customer service I have ever experienced I will make sure not to have anyone go to gaint RV to buy anything.
but over all the only people I would recommend there, is Nick (sales), Patrick (mechanic), and Peter (Service Rep), the rest don’t know how to keep there word.

I had a great experience buying my toy hauler from giant RV. I was Fortunate enough to work with Michael Castro, and he was extremely helpful. He was very patient with us, explained everything, and walked us through the many different styles and sizes they had on the lot. I would definitely recommend buying from giant RV and especially Michael Castro. The financing with simple and painless. We worked with Tiffany at financing and she was absolutely awesome as well.

I visited the Montclair Giant RV location and found a travel trailer which I liked. I felt the price was high and did a little research. I found the exact same trailer in stock within 200 miles and it was $ 2,500 cheaper. I was originally told the trailer cost $ 20,500 (Giant RV) and found it for $ 17,999 (other Dealer). I contacted Kyle Yocky (internet sales manager) and asked if they priced matched. Kyle was unable to match the verified lower price. Kyle worked on the price a little then became pushy to close the deal. I thought about purchasing through Giant RV until Kyle tried to rip me off with a few needed accessories.
I was quoted $ 580 for a 7 pin plug and Brake controller (quoted at $ 220 elsewhere). $ 730 for a hitch load leveling kit ($ 399 for quality hitch elsewhere). $ 1,100 for the pre wired camera and wireless receiver kit ($ 399 through manufacture at MSRP price).
I did a little research and found the same wireless camera for $ 399 and questioned Kyle regarding the price. Kyle became upset and replied by telling me that no one was forcing to buy anything. Kyle also told me that if I bought anywhere else Giant RV won’t cover any warranty related repairs at their facility. Be careful and shop around before buying from Giant RV. This dealership will rip you off so beware.
See my attached picture showing Kyle’s response and actual price of the camera Kyle was trying to sell me for $ 1,100.
I posted a few photos of Kyle’s emails which I didn’t know had his personal cell number because he chose to include it in his business email. Kyle emailed me asking to remove the photos or he would post all of my personal information on the Internet. When I inquired about purchasing a trailer from Giant RV I sent my personal information and this «Manager» is saying to remove his cell number or else. This guy is very shady be aware.

Buyer beware of this place. Our generator is not working, made an appt on sept 19^th was given Nov 29^th. Today they called to reschedule and push it back 2 more weeks. Place is a joke. And their condescending «sorry your not as happy as the rest of our customers is BS». General rule of business is EVERY customer matters.

I would rather give zero stars. Once I bought my brand new 2015 Eclipse attitude in December 2014, I had issues with my generator and heater not working at all. I have now given them 10 months and my toy hauler has been with them 5 times for prb a total of 6 weeks and today I finally got the part to fix the heater myself and only because I finally snapped and raised hell. No one wants to help me just keep telling me to someone else. Or offer a 20% discount on a new $ 2000 generator. Do not buy from giant RV. Worst customer service I have experienced.

This is long, but has a very important consumer alert in the second part. If you are going to buy a trailer from Giant or anywhere else, at least read that part.
Selected my new Cyclone trailer on a Saturday and scheduled the appointment to take delivery the following Saturday. When we finally got thru the 2 hour paperwork phase (it took 15 minutes to get thru paperwork on my last new truck), I had the walk thru with the service tech. I was more familiar with the trailer than he was and he B.S.‘d his way thru what he didn’t know. I noticed several items that had been scavenged from my trailer since I had selected it the week before. These trailers are supposed to be locked and only cleaned after they are sold. Speaking of, it was filthy inside and out. I was told at one point I would have to bring it back for the items that were missing. I live over an hour away and told them I wasn’t taking delivery until the items were all replaced. That decision cost me another 4 hours of my life…
They finally scavenged my missing parts from other trailers and replaced all the items, of which I didn’t verify the replaced DVD/​Stereo worked-​got it home and it didn’t of course. This is my first 5^th wheel and they couldn’t find the guy that is supposed to show you how to hook up your 5^th wheel. The service tech said due to insurance regs, he couldn’t show me. After waiting another half hour, the hell with regs, he showed me. Kind of. I ended up watching videos on you tube after I got home to learn how to properly hook and unhook a 5^th wheel, which I didn’t learn when I took delivery. Talk about liability…
SECOND PART
And word to the wise for what at least this trailer dealer will never tell you. In fact I specifically asked them about this and the 3 sales people I talked with had never heard of it. If you are a licensed California driver and you are towing a ball hitch trailer that is 10,000 GVWR or more (Gross Vehicle Weight Rating), or a 5^th wheel that is 15,000 GVWR or more, in California, you are REQUIRED to have a Non-​Commercial Class A license to tow it. It doesn’t matter what your trailer weighs, it is what it is capable of-​the GVWR. What’s involved with getting your Class A? Oh boy. First you have to either spend an entire day at DMV without an appointment or wait 2 months with an appointment because you have to take the Non-​Commercial Class A written test. AND since you already have your Class C, you have to retake that written as well because this is a whole new license category. AND, if you so happen to have your motorcycle endorsement, you have to retake your Class M again too. 3 written tests, and you better study their manuals for each. This grants you your Class A permit, which means you can tow the above trailers but only if you have a fully licensed Non-​Commercial or Commercial Class A driver with you, just like when you were 15 and had to have a Class C licensed driver with you.
Believe it or not, getting the permit is the easy part… Next you have to schedule a driving test, towing the trailer that requires the Class A. These tests are by PHONE appointment only (2 hour wait time) and the appointments are of course 2 months out. AND there are only a handful of DMVs where you can take a commercial driving test. I’m south Orange County and the closest was Fullerton. AND when you show up to take your driving test you are REQUIRED to have your ever faithful fully licensed Class A driver with you when you check in after standing in the appointment line for a half hour. I must be one of those few people who doesn’t know someone who has a Class A and wants to spend a half day at DMV with me. I called truck driving schools trying to find a Class A driver I could hire out and none of them do that because of insurance reasons. SO, I put an ad on Craigs List and got 3 calls! Risky venture, but had a guy agree to meet me at the DMV and for the low low price of $ 150 he would be my Class A driver. Come to find out, all you need the Class A guy for is when you check in, then he can bail. Somehow this insures you drove your trailer to DMV legally. The driving instructor who does your road test is authorized so you don’t need a Class A when taking the test. The test is very involved so you better study. Pre-​trip inspection, parking lot maneuvers and 40 minute road test in every conceivable type of roadway situation.
So I passed, have my Non-​Commercial Class A. So if you need a Class A for hire… Oh and if you are like most people and say screw that why bother. If you get stopped in CA with one of the above trailers and don’t have the proper license, they will impound your trailer on the spot and you have to have a Class A to get it out of impound. If you get in an accident with your trailer, your insurance will deny coverage because you weren’t properly licensed to be towing a heavy trailer. BIG DEAL. My Advice-​Either get your Class A or get a smaller trailer.

I bought a 26′ trailer from Giant RV and I feel a proper review is warranted. First I’d like to commend the staff that helped me obtain my financing and they went the extra mile to make me a new owner of a used trailer. Angie was great!
I must admit much of this review is to help new potential buyer’s beware there is NO WARRANTY once you buy your trailer. When I bought mine they rushed to get it ready in a couple of days and in fact when they told me to pick it up it wasn’t ready until well after closing. When I got home with my trailer I noticed my lights weren’t working inside, they’d come on and flash and the battery had boiled over in the short time it took me to get to my house. I took the trailer back the next day and they put another used battery in my trailer and for me it was just a bad battery. Well from that day on my trailer lights would never stay constant and they would surge. Well first I admit I’m a total novice at how trailers are supposed to actually work but the constant flashing and the battery boiling over all the time indicated there was obviously still the same problem since date of purchase. I had my trailer checked out only to find the Power Inverter is and has been bad all along.
I contacted Matt at Giant RV and told him the situation and he said he’d help me out. When I called and talked to the parts person Matt said to talk to thinking I was going to have a reasonable resolution, well the price for the power converter was $ 285 and the price to install was $ 100. I did a quick search on the internet for the exact same part that my trailer has and the price ranges from $ 137 shipped — $ 178. The price is as much as a full %100 higher! I wasn’t too upset about paying $ 100 to have done what should have been done when I bought the trailer for NO CHARGE BUT I have a HUGE problem with being RIPPED OFF over the price of the unit that should have been installed at the time I bought the trailer.
BUYER BEWARE!!! I strongly recommend you have a strong knowledge of what you’re buying, stand firm and pleas don’t be stupid like me. I feel like I’ve been really taken to school on this one. I come from a world of integrity and honesty and neither were the case here.

Went to the Giant RV’s show at the Fairplex in Pomona this past Sunday. We found the perfect trailer for my family and I.
We arrived at 9:15am. We started the paperwork process about an hour in to us being there. By 12pm we were in the finance waiting area set to sign paperwork. We waited in the waiting area for about an hour and half. By the time we got in to finance the finance guy told us he he had been waiting for us for an hour! Well that was great to hear considering we hauled my 7 month old with us.
Moving on… we put cash down, signed, shook hands and were told we could pick our trailer up Wednesday. Come Monday evening we had the finance company calling us telling us they needed more money down and I’m talking double the amount we already put down and the interest rate was going to be increasing by almost 4% from what they told us on the lot! Thats crazy! Call me crazy but i think someone is trying to pull a fast one on us and whats even more crazy is we know people that work there!
Keep your trailer, we will go elsewhere!

Kyle with Internet Sales was great. Sales experience, customer service, and on a personal level he made the purchase of my RV enjoyable. Thank you Montclair Giant RV, and thank you Kyle. I look forward to upgrading with you down the road.