Public Storage

Used this storage for a year or two (2015 – 2016).
It is extremely cleaned and well air conditioned in the unit. However there are only two elevators (which made it hard to move things up and down when other people we there).
They leave the office around 5, so if you don’t have your code you need to call the service number.
They offered the one dollar a month for the first fee, I could not resist going to them for a storage unit and it was fairly cheap compared to LA. For the unit I rented the monthly fee was 110.00 or somewhere around there then out of nowhere (few months later) the free went up to 150.00 or so.
The best part about this public storage in my option is the Customer Service. Christopher who is at the front desk was also kind enough to open the gate for me. As I did not care to learn the access code. He was always polite and remembered my face from months ago.
I was extremely reckless about locking my storage unit. Surely enough Chirstopher would call and let me know that it was unlocked. Im sure its there job to inform clients, but it was the way he treated me each time I forgot, informing me that he would make sure my personal items were safe and never being condescending about forgetting to lock up. He has a really great attitude, and because of this I’m positive when the time comes I will use Public Storage again.
Pro’s:
One dollar first months rent,
Extremely Clean,
Air conditioned
Excellent Customer Service at the building, Chris.
roller carts to move big items on
Cons:
The raised the price out of nowhere,
there is limited amount of parking,
there are only two elevators.
Customer services reps are rude (to get the access code after 5)
Narrow Hallways (makes it difficult to get big items through)

Christopher gave us speedy and great service. He helped us quickly find the size storage that we needed! Thanks again

What a great experience. John was so nice and helpful. He helped me get into the right storage unit. I feel great storing my stuff here.

I rented storage space for my RV from location manager Christopher who could not have been more helpful. The location is the cleanest you’ll find and Chris and his staff will take great care of you. Recommend highly!

John, you were amazing for assisting me with my first time leasing/​renting a storage unit. I recommend going to this storage unit. It is clean, the 3^rd floor is FREAKING COLD! Bring a jacket if you are staying in there for a while. Staff is attentive, so happy I picked this place! Thank you much!

This storage is very clean and the staff are great!!!
Chris is such a life saver, first month I moved in I had left my keys inside my truck and he helped me get my truck open in the rain!!!
Totally recommend this storage !:)

This location is the cleanest public storage that I have ever seen. I used a different location years ago and had to throw all my stuff away due to that location being infested with rats. I never planned on using them again but this location was the best one in the area.
I called before coming into the office to rent my unit. I thought I was going to get the $ 1 for the first month deal but I didn’t. Jonh was I. The office and the one to help me with everything. He was extremely friendly and helpful. A little pushy about taking some boxes and tape that I didn’t need, but chills once you kindly decline.
I give public storage four stars because they are a bit pricey. You honestly don’t get what you pay for when it comes to the unit itself. I’m paying $ 96 (plus the $ 11+ insurance they force you to have) for a 5×10. My 5×10 isn’t really a 5×10. It’s more like a 4×7 if that. They even placed a fence above your unit to make sure you can’t go over. I don’t like that they charge you for a unit size and none of them are their actual size.

This place is well maintained. Chris is always really helpful. We forgot to put a lock on our storage one day and he took the initiative to put a temporary lock on for us.

Amazing service it was a fast easy process Christopher was a great help with anything I needed would highly recommend it especially for ur first time

Friendly and knowledgable

The grounds are always clean and the staff is always friendly! Chris has helped us with everything we’ve needed since we’ve moved storages within the facility like 4 times. I’ve had a unit here for over 6 years!

The location and cleanliness of this Public Storage is great and I am in agreement with so many others in this regard. However, I am surprised that this location has such high ratings overall. Our (our family has 4 units at this location in total) experience with this location has been challenging to say the least. The security cameras sound all well and good, expect when they do not aide in finding out who broke into my storage unit (lock was cut off, yet nothing was taken). Then, it took 4.5 weeks to have the locking mechanism fixed on my unit; which was 4.5 weeks I was without access to my unit as well! For over 6 months both lights in front of another one of our units have been out, even though we have submitted multiple requests to install new light bulbs. These are not our only issues with Public Storage in Montclair, either. Once would think it would be beneficial for Public Storage to know of our disappointment as a valued customer. However, that is not the case. Neither John (Site Manager) or Rick (District Manager) seem willing to compensate us for our troubles nor do they seem to care. Speaking to Customer Service wasn’t helpful, either. Overall, quite disappointed.

Great service! Chris, the manager, is incredibly helpful. Clean facilities, very accommodating staff — couldn’t be happier with my experience here.

All of my experiences at the Public Storage have been excellent the guy Christopher that works in the front office is very helpful. I will be recommending that whenever someone is in need of a storage to come here.

This place is always clean and never is it too hot or too cold inside units. Best storage ever. Christopher is especially helpful always around when in need.

Wow. Easy and simple move in process! Clean and safe. Would recommend in a heartbeat.

This facility is the BEST! Well maintained, extremely clean, secure and easy to access. I have used several different storage companies, but PUBLIC STORAGE will always be my #1 choice in the future.
A BIG THANKS to Christopher & Alisa, the very professional, proficient and personable employees at this facility who made my storage experience 5-​Star!
They absolutely went the extra mile to help me on ‘move out day’ to transition to another Public Storage facility in another city. Moving can be a stressful experience, but thanks to them, both the physical move process as well as the paper process were both streamlined and efficient.

Before coming here I had never used a storage facility of any kind. However after a not so fun divorce process that changed. I mention this only because I can certainly remember that during this time and specifically when I was moving all of my personal belongings and that of my kids into our storage unit, I was somewhat distracted to say the least. I can remember when I was getting the unit, the manager who must have seen /​sensed I was kinda bummed out, that he shared a personal story of his which he certainly didn’t need to, especially one to hare with a complete stranger. But it was one of those moments that reminded me of just how good people can be. A moment I have not forgotten despite the passing of time and one that I was and obviously still, grateful for.
The touchy feely stuff aside, in the two years I rented here, every employee I encountered was extremely polite, professional and responsive to any questions or concerns I may have had. The grounds were clean, kept and provided security. All of which gave me piece of mind. They were also very friendly to me and my kids even when I was caught pushing them around /​well more like racing with my them in one of those moving carts! :)
Anyhow, I closed my account today and was asked if I could provide some feedback on Unilocal in how they could improve. All I can say is don’t change! John/​Chris thank you. I appreciated the constant hospitality and taking care of our belongings these past couple of years. Cheers!

John and Chris are great and take terrific care of the site as well as the customer. This is the only storage facility that my husband would allow me to go to by myself.
We never had a problem here in 3 ½ years and everyone is extremely professional. Keep up the good work!

The property is clean and well maintained. I haven’t had any troubles trying to access the property as of yet.
This review is actually for the gentlemen who helped me with the sign up process, Christopher. He took the additional time necessary to make sure I was comfortable with the unit that I chose and to make sure that I thoroughly understood the paperwork. Thanks Christopher.