Build A Bear Workshop

The store is a little small and sometimes they don’t update on new clothes, especially for the boys. But when they do, I enjoy buying them. I only hope the clothes could be a little cheaper (although it’s for bears and not humans, why be so expensive) and make more varieties of clothing for the boys. The girls clothing are beautiful.

It’s weird they have great sales people but horrible customer service. The person helping my daughter pick her things and stuff her bear was nice. The person behind the register and her manger not so much. We tried to exchange two defective stuffed toys for the same stuffed toys and we got charged $ 5 extra because we used a single use coupon on our original purchase.
I tried to understand why if it’s an even exchange, their reasoning was Macy’s wouldn’t do it either; Macy’s would do an even exchange I wouldn’t have to pay the new price on an item they would actually discount me the difference if the price went down, but not charge more if it’s no longer on sale.
I tried talking to the manager her explanation our system is old we can’t give you the same $ 5 discount you got originally. I asked can she get one of those overpriced bags for her to carry her toy it’s $ 5. We can’t give you something for free. I’m like but you can charge me an extra $ 5 to come back and exchange a defective toy.
I can honestly say I’m not visiting build a bear again.

Like other Build-​A-​Bear Workshops, this place has the typical inventory and regular system any other franchise.
This place gets five stars for it’s employee customer service– Specifically one of it’s top notch employees, Marissa. She did an outstanding with helping me record a special song into one of the bears. Her patience and workmanship should become an example for all other employees.
I would recommend others to visit this place because of her efforts! If in the mall and looking for a gift, come see this store’s excellent, customer service-​oriented employees

We went here at the request of my 4 year old. She wanted a «frozen» Elsa bear. we’d never been before and upon entering the two ladies were so helpful and very kind. Lisa helped stuff our bear once we chose and the other woman (sorry I don’t remember her name) but they were both awesome! We will def. be back to make more babies for my baby :) the ladies even gave us a sneak peek of the new animals they had coming next week & my purchase qualified for a $ 10 gift card for $ 5! Looking forward to using it again soon! Thanks for the wonderful experience!

Excellent purchase experience! Thanks to my friend that recommended this store for a special birthday gift for one special little girl! This location was the closest one to my job. I was pleasantly surprised regarding the great attitude and professionalism displayed by the two associates working in the store. They both displayed enthusiasm in their work and truly believed in the product! They made me a believer and I don’t even have children! I recommend this store to anyone that wants to give a special bear to remember and hold for a long time. It was priceless when my friends daughter saw the bear. Her warm smile made my heart melt!

I wouldn’t normally shop here but I had a gift card ($ 50 didn’t quite cover today’s purchase)
My daughter was very excited to build her own My Little Pony Twilight Sparkle. The girls at the store were so sweet, kind and patient.
There were so many animals to choose from. I was so glad my kid knew exactly what she wanted. We looked online before going to the store. We still ended up spending an hour in the store. There were so many outfits to choose from.
We left with a pony, 2 pairs of shoes and a cape & crown outfit.
If my daughter decides to go back. I’ll be sure to let her look online ahead of time again.

It was our first time here, my nephew was very excited for his first Build a Bear. Dawn, the young lady that helped us was really nice and helpful, she took her time explaining everything and was very sweet when adding the heart for my nephews bear, I didn’t give the place 5 stars because I think its a little pricey but other than that, service was great.

Brought my daughter in with my old bear she pulled the stuffing out of. The workers were super nice and explained all of the different options and fixed my bear up even though he wasn’t a Build-​A-​Bear bear but one that was made for me about 35 years ago. They were all really nice and helpful so we will definitely be returning to this location instead of the closer one where they are rather lacking on customer service.

Build a bear is the best!!!
They have so many choices to choose from. Licensed characters, limited edition collectable plushies, cute bears or bunnies, every clothing and accessory under the sun. The staff is really friendly. I always feel comfortable coming here even at my age. Expect a plushie to total to $ 40-​$ 45 after clothing + cost of plushie. The experience here is like no other. You can stuff your own plushie, give it a heart, pick out its clothes, and get a cute box with it. They even have voice boxes or heartbeats for a little extra. It’s very colorful here. You also can get a birth certificate for your plushie over by the computers. Overall, most unique place for stuffed animals!

Very crowded store
Brought broken bear in and was asked to pay for faulty sound box
I buy over 15 of these bears ponys a year and we have a bad one i expect a warranty
And a few years back we had the polar bear incident where 3 of them kept having heads fall off
They took care of that no problem in vegas
I guess la they just dont care

Overpriced? Yes
Makes kids happy? Yes
Anyway we are used to the one in downtown disney so when we came here, we were a bit disappointed in the smaller options of stuffed animals and accessories. However they do carry the most popular line and as of right now it looks like the disney royal pets collection and my little pony collection. My daughter each selected a pony for $ 25 each, both got shoes for their
Ponies, one got skates and a leash. Grand total??! Slightly over $ 110!!!
So the concept is that the kids come in and see some displayed stuff animal to see which one they would want. Then they get in line to stuff it with an employee’s help and the kid gets to step on a pedal so the machine can pump out cotton to stuff their stuffed animal. The employee will ask u to pick our a heart and do a «heart ceremony» and u stuff the heart in before they sew it up for u. And then ur kids give it a fake bath and pick out some accessories for their pet. Go to the computer and print out a birth certificate. Your kid gets to name the pet. Pay and you will receive a cute cardboard box shaped like a home to carry your pet.
The employees don’t seem as enthusiastic and that’s too bad considering it’s pretty dead at this store on a weekday. The guy at the cashier was more outgoing than the Hispanic lady working at the pump station. Be prepared to spend tons of money here but it puts a smile on your child. I’m not sure if it’s even worth to join the free membership/​rewards program bc I have been to build a bear quite many times and spent over $ 100 but never have received any coupons or incentives which is a real bummer. Also it is highly recommended for u to purchase their giftcards during Black Friday or valentine’s day. U pay $ 10 and get $ 20 dollars value, no expiration date! Worth it!

I swore I would NEVER step foot inside a Build A Bear, but my daughter got a gift card and a discount coupon to boot, so we ended up here. The staff was nice, but it is sooooo damn expensive. It’s a damn stuffed animal, geez. They sell clothes for these animals at the same cost of what you would spend on your child. You know you can get the same damn stuffed animal for a third of what you’re going to pay just because you get to «build» it yourself and you get to create a birth certificate (rolling my eyes).
So okay, it’s a girly thing… I get it, it’s cute. But as a parent, this is one way to screw you out of money. Luckily, the animal my daughter wanted was on sale ($ 15), and I only allowed her to pick the outfits that were on sale.2 for $ 15, and I got her animal some glasses at regular price just because the rest of the stuff I didn’t have to pay for.
And how much do you want to bet she’ll play with it for a few days and it’ll be discarded along with her other 50 stuffed animals!

Very cool & fun place for kids. My daughter loves it. I think it caters more to girls even though there is plenty of stuff for small boys.

Love this store! Staff is super nice and I get to create my own personalized bear!