Office Depot

Awesome! Just had a bad experience at staples down the street and came here right after… right away you are greeted at the store and helped immediately or directed to the right spot to await for help. Unlike staples where I waited forever to be helped and at the end they sent me to fed ex.

I just left this place and my experience was UH-​MAYZING! The customers service clerk that helped me was name Johnny.(asian lookin dude, sorry johnny idk your last name) Anyways, i was in a super hurry and on a bit of a last minute emergency mission. I needed 35 000 flyers printed ASAP and was out of paper and my order from staples was delayed due to the weather. soooo Literally the second I stepped in the store Johnny was already by my side asking me what I needed. I told him straight up, Im in a hurry i need paper, good paper but cheap if possible. BAM! hooks me up with a box of FIVE THOUSAND sheets for UNDER $ 30 and all under a minute was already ringing me up and telling me about the phone repair service that 1. Didn’t know they had and 2. DESPERATELY need all the time.
After Johnny rung me up he also helped me load my car! Thanks Johnny you’re the best and WILL DEFINITELY be coming back! Great job man!

Staff is really cool and it should be up when I send out packages to various places. I did like the overall positive warmest that each person had. Definitely a good place to go considering that the post office is right next-​door but I like coming over here because of the supplies that they have in the store to really cool and easily attainable.

I just want to say one of the employees here seemed rude to me, right away when she helped me I felt that she was being rude, no eye contact, no greeting, not even a smile, both times that I’ve came to this store this girl has been the same her name is Brooke (I asked for her name), honey if you don’t like your job quit or smile a little but that’s no way to treat your customers. This employee shouldn’t be working at all if she’s going to be like that to customers she doesn’t even make you feel welcomed. Awful and disrespectful.

I had a good experience with this store. I don’t know much about computers so I took advantage of the free computer tune-​up give to me during my last purchase. I lost my Internet access from my desktop at home so I haul it in for a diagnosis. Ivan was the tech guy who helped me. He examined and fixed my WiFi and patiently checked my computer for virus. Along the way, he explained everything that showed up on the screening report and taught me how to connect to my Internet when I get home. Cool guy with a sense of humor! He did not make me feel stupid not know what had happened to my computer.
This is my second time seeking for IT help from this store. The first visit was for my six-​year old laptop. I had a virus attack; they cleaned it up and told me that it is still good to go for a few more years. It costed me a reasonable amount of money to fix the problem and I was asked to take it back to tune up without charge whenever I feel like it. Too cool!
I highly recommend this store for IT repair and support!

The staff were friendly and willing to help us and they helped us greatly. we had to bind our book and they helped us without charging us! It was a great experience

I have had nothing but exceptional service at this Office Depot. I have had several print needs in the last year and they have been wonderful.

Worst customer service. I’d rather drive 20 minutes to another one. I was working on labels for 30 minutes come to find out I can’t even save it on their comp. Thanks for the heads up.

Always great friendly and «Knowledgeable» !Ed has assisted me on numerous occasions and directs me to optimize my purchases and value for my dollar!

First and foremost I want people to know that the only reason this place get 2 stars is because of Marky mark. If it wasn’t for him this place would get 1 star.
I’ve been coming to this office depot for the past 20 years, my dad use to send me here when he had his old real estate office and needed printing. This way about 18 years before they downsized, which was confusing for a while but now looking back it all makes sense. Office depot, and this location in particular, is on the decline very fast. They don’t hold on to good employees, they don’t stock the most important products that are bought most frequently, and most of all they don’t know how to PRINT for S**t. Well besides Mark.
The only other employee that knew her A** from her elbow was Alex and they let her get away. No surprise there, she probably got sick of working with a bunch of incompetent people. Mark knows whats up and how to treat regular customers but everyone else is really really stupid. Not only do they not know how to do their jobs but they don’t care about doing it properly.
Their two claims to fame are printing and ink. They guarantee that they will have the your ink in stock at the lowest price but boy is that a huge joke. They have never carried my Toner after asking them to for the last 16 months, and the printing? I don’t even want to get started on it. They just can’t get basic stuff down. I don’t know how they advertise that they can do customer printing jobs and what not, every time I go there they are messing up print jobs left and right.
Their printers, computers are always broken or getting «serviced», I really can’t even continue because this review will never end. Unless you are printing a very very SIMPLE word or PDF document do NOT go here.
The only time I will ever go here again is if Mark is working, and if they happen to let him go then I will never come back.
Use ARTE printing in Montebello on Washington Blvd. They know how to print properly.

The staff doesn’t know the printing machinery very well, and couldn’t get my images to print to the edge. I needed to frame some photos, and no matter what they kept printing white borders, which was unacceptable in my case. It also took half an hour just to get started printing because Office Depot’s computer system is just slow in general.
Kinko’s in contrast was a lot better. Yeah, the price is a lot higher. But i had the same prints saved into their computer system and set up in 3 minutes. I kid you not.
I’m sure for most people having borders on banners and framed images isn’t a big deal, but for those that need a place that can «print to edge», avoid Office Depot.

I had some time to spare so I was looking around for a while, but apparently walking around and browsing through the store automatically makes you a shoplifter? Thanks, but I don’t have the guts to ever steal anything. I’m too much of a paranoid person.

I drive out of my way sometimes to get my documents printed here or make copies. Everyone already knows my face and says hi. They get backed up but are always efficient and friendly. They have helped me out a lot with all my projects.

For a small store, they are well stocked. And everyone was so friendly. One employee carried out a woman’s purchases because she was holding a baby. There was a line forming, so another employee hopped in with his iPhone to ring me up. A much better experience than the Staples in Monterey Park.

Despite the downsizing, my office supplies needs were met as soon as I stepped through the front door.
I used to go to this Office Depot all the time when I was in grade school and high school for the annual back to school shopping extravaganza. It recently moved locations to a smaller store, but within the same plaza. This last trip, I went specifically for a particular blue pen. The clip portion of the pen had snapped off, so only a snippet of the pen name was visible. All I knew was that it was a Pilot pen. I relayed all this information to the sales associate, who greeted me as soon as I walked in, and she pinpointed me exactly to the pens that I needed.
I was in and out of the store within a couple of minutes.

I had a HORRIBLE customer service experience! And that says a lot because I am not a demanding person at all. I’m very aware that employees can get busy and its hard to tend to all customers at once. But there was only ONE other person in the store and 6 people «working».
I was looking for a specific type of paper, asked someone if they had it, his careless response was «I don’t know» and pointed to someone else. I walked to that guy and he said «I’ll check for you in a minute»… I said «sure» and stepped aside while he was finishing up something. 10 minutes passed, literally… In this time I watched him go to his coworker and I stood there as he chit chatted and laughed. I know he didn’t forget because he saw me standing on the other side of the store.
After 10 minutes, I went up to another girl and she was finally able to show me where the paper was once she finished ringing up that other customer.
They rang me up and I repeated a couple of times that I would like the paper cut in half. They never mentioned anything about charges. However, I had done the same thing at the Glendale store so I was aware that they were supposed to charge me «$ 0.75 per 250 sheets» according to their pricing chart.
One of the girls started cutting my papers and then another came up to me and said «ohhh, by the way, did they tell you about the charge?» I said, «No, but I’m aware of the $ 0.75 charge because I just did the same thing in Glendale». She said «Uhhhh, no actually we’re gona charge you like $ 10.50 for it.» I asked her how she came up with that amount and she responded and she said «We charge $ 1.50 per cut and we’re gona be cutting yours like 7 times or something.» (the reason for this is because apparently their machine is messed up and they can’t do it all at once).
I asked to speak to a manager and this lady came and we explained the situation to her. I told her that first of all I was never notified about these charges before they did it. The employee started defending herself and her explanation was, «Yea but I had explained all the charges to another customer.» I stared at her shock. How does her explanation to another customer affect me??? The manager started defending her employee stating that she was doing the right thing and told me to go back to Glendale if that’s what I wanted. HUH?!
I was in shock. So I just left. I went to the City of Industry store like 10 minutes away, service was AMAZING and they charged me the same price as Glendale without me even having to say ANYTHING.
This is the longest review I have ever written and only because of how much they frustrated me. It was ridiculous!

Customer service is not all great. So I lost my receipt for a business purchase. I called to see if I could get a reprint and I obviously was bothering them. Straight out was told I need to know exactly what date you came in exactly how much you spent and the last 4 digits of the credit card and what register i used. Ok so I gave the info, which the lady sounded very disappointed that I was able to fulfill that info. Anyway she said give your number and ill call you back… Hence the 2 star rating… No call back. I’m glad we cancelled our corporate account with them and switched to staples… No wonder they had to transfer to a smaller space poor service = no money = soon to shut down. I did give 2 stars however, only because it was my fault for losing a receipt and had to bother them.

I love Office Depot because straight, and to the point… I’m a pen whore. I love pens! Office supplies, as a whole, really, but specifically pens. I love that Office Depot has that huge section of those writing utensils that I can’t get enough of.
I was dismayed when they moved to the smaller space, but really, they don’t need it since they are no longer selling furniture. Most of the things that I need, I can still find.
The only thing with downgrading in size is that everything feels much more cramped. I used to get lost in Office Depot for an hour just walking the rows and trying to rationalize why I needed something. It was a more leisurely experience. Now, I go in to get what I need, and I get out. It’s not as inviting as it was. And that is why my beloved, Office Depot, has lost a star in my book.