Time Images

Real reviewer here.
Stay away from this store.
1. 40−50% overpriced.
2. Sneaky one sided policy.
I purchase a watch and stated several times that if I found a better watch price wise or preference that I’d return the watch. Mind you I wore the watch for a long time in the store to see if it worked for me. Payed for it and walked out wearing it.
Well it would appear that they took note of my wearing it out. Because 4 days late I returned. And was immediately shut down with the statement that I wore the watch and cannot return it because it was «used» (I wore it in store before purchase as well.)
They did not even bother open the case and examine the watches condition. I wore it out, found another watch that same night, packed it and waited till I’d be in the area to return.
By their definition. If I had walked out of the store, turned right around and attempted to return it. It violates their policy.
Very unfair to customers, and snake like. I’d expect that from a swap meet, but even here they work with you more then this store.
Don’t believe the 5 star reviews by employees or friend/​family. Buy somewhere else.

This place SUCKS. Just kidding! I always enjoy coming here. This is where I bring all my watches to be repaired and cleaned. Everyone on staff is so nice and professional, and they have a great selection to choose from. I highly recommend Time Images, they’re great!

Beautiful watch store in the Montebello Town Center! New location on the second floor in between Cinnabon and Macy’s. Owner Seth is so personable and kind, and his associates and sweet, helpful and gorgeous! Service and hospitality were unrivaled, I’ll definitely be back soon :)

Great service by Raul very fast live it will be back for a new fosil watch great variety of name grand watches

Great assistance. Jasmine was patient and well knowledgable of the brands and watches. Knows her colors and helps you figure out what you want even if you don’t ! Definitely coming back :)

This place is amazing. They are very quick and nice. I will definitely be going back. I was in and out in a matter of minutes when it came to fixing my watch.

Amazing staff jasmine specially is really nice she was really helpful and helped me out to get the watch I wanted :) make sure you give them a follow on IG @timeimages1
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This place is great. I’ve had my daughter’s iPhone cracked screen replaced here about a year ago. Now I’m back for my galaxy s4 cracked screen. By far the best price, I called a couple places on Unilocal and they beat their prices. Upfront and honest in my opinion.

Great Customer Service! Very helpful. Within 3 mins. Was greeted. Definitely plan on coming back. They made suggestions and helped me out. :)

Great customer service! Jasmine was a lot of help and very friendly. Always have the latest and greatest! Great experience!

Been coming here for a few years for watch repairs, customer service is excellent and all staff (but one) is awesome! Definitely coming back again!

Time image just bought another watch for a really good prices. Customer service was really good. Friendly. Will come back for sure.

they have so many watches to choose from! great selection. jasmine is awesome & provided amazing service.

INCOMPETENT, horribly. I took my watch to get it sized one evening. Lady there took it apart and couldn’t put it back together again. Decided to give her a break and have the owner size it. I called the next day to see if it was ready and was told, yes. I came in to find the watch in the same unassembled condition. They also lost pins to my links and lied to me about it by playing dumb, maybe not so much playing, sadly. Took it to Fast Fix and they had it ready in about 10mins. Fast Fix guys told me Time Images actually broke the pins!!! Arg! The watch was a Seiko: Orange Monster. Very common. EPIC FAIL.

Purchased a MK watch I loved their service walked me through the different watches till I found the one I wanted.
They told me I can go resize it with proof of purchase any time I need to.
Great Service by the female sales associate she was super friendly :) & helpful!
Totally going to purchase my self another watch soon.

I I Purchased a G –Shock for my fiancé a solar watch, when he started setting up the watch he realized it wasn’t working, when I took the watch back with box they said that the manual wasn’t stamped so they couldn’t help me. I was so upset, it’s their watch it’s their barcode tag and without my receipt or the manual stamped they said it wasn’t theirs. When I told the owner that his sales person didn’t stamp it to check their sale records the owner said no and to call the company. Tonight I went back to see if they could reset the same watch I explained again what had happened, the owner was so rude, the watch is a solar watch, water proof and has no damage to the watch because its new, and he said there something wrong with the watch, when I stated how much I paid and by their sales person negligence to complete the sale with a stamp the owner brushed me off with no concern. I say boycott this store and the owner for not respecting me as a customer, he should find another line of work. You sale a product, we buy your product and we expect to receive your utmost concern when it comes to customer care but with this store you get attitude, rudeness and no respect. Shame on you as a business owner, how many other customer have you ripped off?

Worse service ever, the Hispanic young lady (20 something year old with dark hair) had a really bad attitude to customers. I went in to get a watch bracelet put on and links removed, she first ignored me when I asked her how much the price was for the services, then she just grabbed my watch and started working on it… I was so confused so I asked her what was going on, she goes, come back in 10 min which I ended up doing. Basically 10 min turned into an hour… we went back at least 3 times and she wasn’t even working on the watch at all, just trying to make a sale when there are other workers around. Horrible service do not go there!

Walked in got quick service from clerk and owner. They removed links from my girlfriends new watch fast and offered to resize if needed with receipt. Satisfied with service and good selection of watches.