Advance Vision Optometric Center

Review number 30!
Thank you Dr. Chung for always taking care of me and making sure I can see after every visit.
I recommend everyone and anyone that’s looking for a caring and informative optometric.
Jimmy and Sarah is super helpful too!

Dr Chung is very helpful, friendly and knowledgeable. The staff are also friendly and always ready to help. Any time I call they are concerned and assist me as best as they can! I have come here for glasses and contact lense exams and also purchased my glasses here. Very happy and I will come back if I need to get glasses again!

When I walked in, I noticed the only two staff members eating lunch on a table right next to the counter. Once I walked in, one of them jumped up to talk to me, still chewing.
I came to ask for prices about contact lenses, saying I was open to trying different packages and brands, and I wanted to customize the package to what I need/​prefer for a good price. I was simply coming to ask about prices, and I started off with that to be clear that I wanted numbers. Yet he kept asking about my insurance, about what I wear, and I briefly mentioned what I use/​have and brushed it aside to get to the point — the numbers — but he kept going back and telling me that my insurance doesn’t cover anything contacts-​related and avoided my questions of pricing. I know my insurance doesn’t cover, I’m willing to pay out-​of-​pocket and it’s already stressing me out of how much I have to spend for lenses, the exam, and fitting.
The other lady got up to join him and the whole process repeated again, asking me about what I wear and what insurance. Finally, the guy pulled out a red binder and flipped it open, and I see a list of packages they offer and prices. I asked to take a look, and he hesitated, glancing at the lady «Uhmm.» The lady responded, «We can’t allow customers to just see the prices like that.» I persisted to ask about prices and she finally gave me the numbers, but I couldn’t help but feel annoyed that I couldn’t just take a look at the listing in the binder. Ridiculous.
I walked out. I was very disappointed by the lack of professionalism, to begin with, and the fact that they were beating around the bush and being shady, not giving me the numbers. When she finally gave me the numbers, it was hard to believe her because I had called a couple weeks earlier to briefly ask, and they didn’t match. I don’t recommend this place if you’re looking for contact lenses and quality customer service.

I’m not sure how I feel about this place.
I may be the harshest review for the office =X did I just happen to come at a bad time? I really wanted to like this place :(
I have been having a hard time finding a good place. The last place was too expensive and unhelpful, this place… was… decently priced… the staff was kind and the Dr was very helpful.
Making appointment — made it online and actually got a response! (unlike a few other places.)
Actual appointment — I made it early since I finished lunch early and tried to see if I could start about 15 minutes early to leave early. It was around lunch time, but… they requested if I could come back 15 minutes after my actual appointment time since they have been so busy that they haven’t had lunch yet (opposite of what I was attempting to do, fine…). I killed time at Daiso.
Finally met the Dr — she was great and very helpful. appointment was quick. I told her my problems and she was searching in a drawer for coupons that I could use at the store for some cleaning scrubs. Some were expired and it was a bit of a mess in that drawer. she handed me samples. a bunch actually! I was like «wow.» I later realized (weeks later aka just now) that these expired 07/2014…i was given these at the end of February… these are to clean my eyes mind you. this is actually what prompted me to want to write this review.
Frames — small selection of frames. not many that fit my round face. ones that fit were only the luxury Brands like prada and I’m not looking into that budget. disappointed that I didn’t find anything good for me.
Overall — friendly staff, office looks clean but requires better maintenance of things like cleaning out expired things. you don’t expect expired things from the Dr. major let down for me. I don’t think I liked many things about my visit, except their personality and convenient location.

Prices are steep and firm– but that should be expected; look at where they are located.
I paid $ 600+, even after insurance, for 2 pairs of their cheaper brands.
The guy in the front, Jimmy helped get the most out of my insurance, but he didn’t do a good job fitting one of my frames. He kept bending it in the wrong spot and the glasses were loose, wobbling on my head. He bent it on the temples instead of the end pieces and that just created a bigger arc. I had to fix it myself at home with a hairdryer.

A small shop operated and owned by a Vietnamese family at the Atlantic Square. Excellent customer service by multi-​language speaking employees. Very reasonable prices on eye exam and contact lens. Eye exam by appointment only and they get busy on weekends. This place serves average people in the community with VSP, not the fresh off the boat who does not have insurance (medical, auto,…). If you are a college kid from HK, remember there is no free lunch here. In fact, the Atlantic Square is not your hang out place. There are shops in South LA that fit your real budget.

A typical modern day Hong Konger who only cares about money and will do anything for money– even sell out their home or anyone else If you want to know why Hong Kong will be complete shit in 20 years, come here and talk to the staff– they only care about money.
Went here for to attempt to get vision test, but once they found out they couldn’t get insurance money from me, they basically shoved me out the door. When I attempted to call back for to get a reference to make an appointment with a specialist, he hung up on me.
I dont really expect them to serve me without insurance but not even a basic courtesy or sorry i cant help you.

Never would have noticed or came here if it wasn’t for Unilocal!Right on the left of Fluff Ice. Parking shared with multiple other tenants and can be really hectic on the weekends so come early or come on a weekday.
All staff members were professional, friendly and offered great service. Dr. Chung was informative on my insurance and what it would cover /​what I should do. Afterwards, the girl at the front assisted me in picking out glasses frames. High-​end frames galore! She was patient as I went through a couple and even offered suggestions for ones she thought I would like (I ended up picking one of the ones she chose).
The glasses took a week to arrive. The fitting was uncomfortable and left a dent behind my ear so I came back to get it readjusted. Staff was accommodating. Definitely coming back!

Environment: clean and comfort
Staff: nice
Doctor: nice, patient, answer all my questions
Waiting time: arrived on my appointment time. Waited for 30 mins.
I did eye exam at Clear sight optometry one week before I went to this place. Clear sight tested my hyperopia degree was 75 degree more than the test result I got at advanced vision. I told Dr. That. And I went back to clear sight two weeks after to test one more time. It is still 50 degree more. I don’t know what caused the big difference and what is the more accurate result. If advanced vision is more accurate, I will give it 5 stars.

Loved it! They were kind, professional, affordable and quick! What else can anyone ask for in a city so large where businesses are just trying to juice more $ from each customer. Sara at the front desk was awesome and Dr. Chung very informative. We live in Oregon and my children got a hold of my glasses and needed a replacement fast, and Advance Vision was there to rescue! Thank you!

I try not to write only reviews in the extreme edges — either 5 stars or 1 star. That kind of emotional reaction is human nature, but it really works against crowd sourcing accuracy. As such, it is rare for me to give 5 stars, and it’s even rarer for me to review a non-​restaurant, thus, you know this place is legit!
Optometrist: Dr. Chung is just awesome, she’s professional, on-​time, nice, reassuring, informative, and encouraging. Basically, she’s the anti-​dentist.
Staff: The staff here is… strangely nice. My personal experience has taught me to never expect anything above average professionalism in Chinese customer service, but these guys shine! I feel like a VIP at any elite upscale western establishment. They are helpful, courteous and patient, whether in person or over the phone, and they speak great English.
Product: I’m a glass wearer, not a contacts guy, so I have no idea of their contact selection, but for a medium-​sized store front, they had a pretty big selection including all the latest technologies such as titanium, frameless, shading, tri focal, etc. I cannot say that the price is good, but it isn’t bad, and I’m more than willing to pay for the excellent service.
Support: I don’t know how wide or narrow their insurance support is… I just know they support my VSP vision and they ha da giant book full of different providers. :)
Conclusion: Unless I move out of a 15 mile radius, I see myself coming back over and over. 5 stars!

If there was an option to give 6 stars, I totally would without hesitation. This is my 3^rd year coming back here to use my USC health insurance (EyeMed) benefits for my contact lenses and sunglass even though I now live all the way in DTLA. Dr. Chung is the best optometrist in the area, as she is very knowledgable in eye health/​care and latest ophthalmological products/​technology. But more importantly, she clearly understands how the whole eye health insurance works, and will explain and offer you how to maximize the use of the insurance you’re paying for every semester or every month.
When I choose a healthcare provider, not only do I want him or her to be knowledgable, but I also appreciate personalized care. Dr. Chung and her staff remember the details of my personal life, in which I disclosed during our small talk, and also remember the details of my medical information. Dr. Chung and her staff are incredibly friendly and professional, and also genuinely care that you get the best experience while you’re there.
I also lost my favorite sunglass that I purchased from them a year ago, and in just a few minutes, Dr. Chung’s staff quickly found the sunglass I described to them and ordered the same model but with the latest frame color and sunglass case for me. Highly recommend coming here if you are a USC student or live around the area!

Dr. Chung is the BEST. I came here on a whim when the place first opened a few years ago, and I have been going back ever since. The office is clean, bright, and modern. They have a decent selection of eyewear ranging rom Ray Bans to Chanel’s, and everything in between. But the variety in glasses isn’t what keeps me a returning, it’s the amazing staff. The customer service is TOP NOTCH. Dr. Chung and her staff are always really professional, friendly, and knowledgeable. They always offer their full attention and you never feel rushed even when the appointments are backed up. It’s easy to schedule an appointment and I always make a stop for lunch and Diaso while I’m at the plaza.
Parking here is THE WORST, and don’t even get me started on the traffic on Atlantic… but Advanced Vision is worth the hassle. HIGHLY RECOMMEND.

I can see and the glasses fit! So surprised to find out about something called «Asian fit.» They really do make a difference.

I just walked right out of here, not that talkative but I think cuz their Asian and I am a tattooed bald headed Mexican lol. Very fast to, and my Oakley frames should be hear in 2 week’s …

Got to 5 star Dr. Chung. She seems to be a super lady and so far all my eye care needs have been well served.
Buyer beware you will pay the going rate/​this is not a discount house. But most things in life fall under the «you get what you pay for» rule.

Dr. Chung is great. Awesome. Easy to get along with. At first she has this serious look in terms of first impressions… but once she starts talking its very comforting. Takes her time, will socialize with you and not usher you out the door.
Ming. What can I say, he’s the MAN. I can come in anytime and he’ll adjust glasses no questions. I go there just to adjust man! Very easy to work with, tells you straight up when he can’t offer a better price and even advises you to go get the cheaper price if you can. That’s real talk.

PROS: Good doctor. Accepts most vision eye insurance (not sure about Medi-​cal and medicare). Excellent customer services in courtesy, itemization of cost, and scheduling. Well informed. Honest. And professional. Competitive pricing on single vision, polycarbonate lenses and contact lenses.
CONS: Charges higher (nearly double) on transition lenses than most optometry stores. Narrow selection of product designs on glasses frames in that most of their glasses frames are large and wide. For those of us who are lifers in wearing glasses, typical Asian eyes here, narrower frames (lens area) are highly preferred type of frames. This store doesn’t have narrower type of frames. (Surprisingly try Lens Crafters, who actually have a very wide selection of narrower frames.)
I recommend this business outfit to all.

Excellent customer service! If it wasn’t for Rachel (I believe that is her name), I wouldn’t have come back. She was extremely helpful and willing to go out of her way to cater to what I needed. Although I didn’t order the glasses specifically from her, her professionalism made me want to come back to get my glasses made at Advance Vision Optometric Center. Everyone was so helpful and I couldn’t ask for better customer service. I am extremely happy with the pair of glasses that I ordered. Definitely, cool and hip! If you have any questions, they are there to help.
–Give it a try!

YES I finally found an Optometrist!!! I will come here to get my annual eye exams done from now on. I have been wearing contacts for over 10 years now so I am very familiar with the exam process. I love how Advance Vision is very technologically advanced. They emailed me a reminder to come in for my exam. YES, a freaking email! This was my second visit so they must have a system that calculates when your next visit should be. They also have state of the art equipment– all of which is automated so no more pulling out lenses and switching them. Most importantly, the facility is immaculate: very organized and clean.
Dr. Chung is very knowledgeable and answered all my questions regarding my eye health and my possibility of lasik. I have decided to hold off on that for now but will be back to see Dr. Chung next year. The main reason I came here is because they took my vision insurance: VSP. Check her out– she is AWESOME! Technicians and receptionist were very nice and accommodating as well. A+ in my books.
Thank you Advance Vision! I’ll be back next year =)
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Parking: Located at the Atlantic Square Plaza off the 10 E (exit Atlantic towards Monterey Park). Parking is free, and they are located next to Fluff Ice. I couldn’t find it at first, but it’s off to the corner so you will need to walk down past the ice cream place and it is right next door.