Chosen Travel

Albert is very helpful with my upcoming trip to China, I needed a visa on a Friday and since it was a weekend it usually takes a long time to process. Albert got the visa for me on Tuesday and booked my flight within 2 days. Strongly suggest future business with Albert.

Chosen Travel is definitely the place I would go to for booking trips for vacations. Albert went above and beyond to help his customers and always able to pull his magic and find the best deal that other travel agents not able to.
My husband and I were planning our trip to Japan and stopover at another country, and Albert was able to find great airline tickets with $ 315 less compared to another travel agent in SGV. The whole trip was $ 1500 less compared to booking on Expedia since Expedia is more expensive and does not have the stopover option for multiple destinations. (I have been going to Albert for my trip to HK, Beijing, Korea and Thailand in the past). Albert even reserved seats for us on the same day we booked the tickets.
Will definitely recommend anyone who want an efficient and knowledgeable travel agent to help with planning.

Albert’s the man to see here. Called a number of places for my Vietnam visa. Priced seemed reasonable and said I’ll get it back in 8 business days.
Pay cash.

I’m pumped! Going to Asia next year. I was referred by a friend as they really work with you for the best pricing and to be flexible.
I talked to a few others there where Albert helped me with the booking. I couldn’t really talk on the phone much as I was traveling for work but he was quick to email me back and accommodate my requests! Got all the aisle seats for me too as I’m a big guy!
Thanks Albert! Appreciate the help!

Ive been going to Albert for all my Asia trips. This year Japan, Manila, Hong Kong, and Vietnam. He gave me the lowest price (as i did compare with other agencies). Not only were his price the lowest, he also got me the best flights. Definitely recommend Albert for all your travel needs.

Just came back from Japan. Albert found the best deal flying via JAL. He is honest and efficient. He did a great job as well earlier this year getting us tickets to Shanghai stopping over in Seoul. Would recommend him definitely!

This is terrible experience with this agent Albert, he was so rude as Helen O described. I called him about 8:30 am to know he has any 3-​days tour bus left he said yes the seats are still available but he asked me to call him back after he come back from dentist appointment about 10 am, I called back about 10:30 am he yelled on the phone that I need to call him about 10 am so he can have save seats for me, I said that’ll be fine if you don’t have available anymore I can find from other agent then we hung up. 10 minutes later he called he said he had seats for me and need me to come his office asap, I get in his office right away. In the office, I asked for tour detail before I pay: schedule including where we stay and where we go and tour guide must speak English, he told me that I demand him a lot with too many questions. I said that information I have to know or at least he have to give me a flyer schedule, finally he gave me a tour flyer. he complaint that I come to him too late for tour (10 days before tour depart) so I shouldn’t have any question, I was get mad there but I still tried to calm to ask him last question that the hotel where the bus depart allows for me to park car during the trip, he said he doesn’t know and yelled me have to find out.
Off course I will never come back this agent and will also not recommend to anyone else.

Albert is a really sincere guy. I got pretty cheap plane tickets for a trip to Taiwan, Bali, and Bangkok in June. I tried looking for cheaper flights on my own online and he found me a price for $ 200 less. I will come back to him for my next trip :)

Albert is rude and mean.
The first time I called, I had asked to get a quote for a Bali/​Taiwan trip and he gave me a good price. I told him I would have to call back a few days later and discuss this with my group. He said it was ok.
A few days later, I called back and asked to hold those tickets. He was so rude, yelling at me stating that I need to send him an email, that he was with a customer. I understand that but no need to yell at me like I’m a 5 year old, raising his voice at me like I did something really wrong. I told him that it’s more complicated that I will need to talk to him but he just kept yelling at me and I told him there’s no need to yell at me, that he can simply ask and I can email him. He calmed down and gave me his email address. I emailed him with the details, name and BOD like he had asked. Well, he called back 2 hours later asking me what was that, that he couldn’t understand and it was too complicated. So I had to again explain my dates and destination. I told him this is why I had originally asked to speak to him. He then stated that on my first call that I had inquire for June, which is no way in hell that I would do such a thing since I’m going with a group and its for my friend’s birthday. I can’t make up some other dates. He started yelling at me again so I hung up on him. I don’t think I can take such verbal abuse from this guy.
He could have just simply gotten down my name and number and asked to call me back letting me know he’s with another customer on the last call. He has no customer service skills and he freaks out when it requires him to multitask. Well, what can I expect from an Asian travel agency out from Monterey Park.

Albert has been a tremendous help to my group in getting our visas complete. He’s energetic, helpful and very easy to work with. He gives a sense that he will use all of his resources to help your travels go as smooth as possible. I appreciate all of his help and would recommend anyone in the area to his service!

Purchased my china visa from here. The regular delivery is $ 175 for multiple entry. The expedited delivery is $ 205 for multiple entry visa.
The store doesn’t look like much, but Albert is reliable and helpful.

I’ve always purchased my plane tickets online, and never really thought twice about it. Having recently decided to take a trip to Hong Kong, I figured it wouldn’t hurt to shop around a bit.
After seeing tickets at about $ 718 on multiple websites, I was wondering if Albert was able to find anything cheaper for me. Though he wasn’t able to, he really does try to look really hard and research best possible tickets.
In the end, I did not purchase my tickets from him. He said if he charged me $ 10 more (on top of $ 718) then he would be able to guarantee me aisle seats. Ended up booking through expedia and got aisle seats anyway though…
Overall, I think he’s a really good place for people who have limited knowledge of the internet (older generations) or those who are traveling to different places from different starting points. But for me, a simple round trip airfare was just better purchasing online.

Albert was very unprofessional and very unhelpful asking for the trip to Mexico you have no idea where Cancun is located!

Came to Albert for my Vietnam visa after doing some research online and reading the reviews on Unilocal.5 days later I have my Vietnam visa in my hands. Albert also took care of my China visa for me, which saved me a trip to downtown LA. Next time I know where to go if I need my visa and plane tickets. Thanks Albert !

Came back to Albert this year for cheap plane tickets and I was not disappointed! He’s still the same! This year I went to South Korea for two weeks. Came to Albert about 2 months in advance and he got me a really good price for round trip plane tickets! I didn’t book any tours or hotel rooms with him this time cause I was staying with a friend there. But I also tried looking for flights on my own online and Albert gave me the cheapest quote.
Very happy to have found him last year for my trip because I just come to him when I need to go somewhere now! He’s also very knowledgeable in where to go for what kind of vacation you’re looking for. He was willing to search airfare for me cause I wanted to do a mini trip to Japan while in Korea. I didn’t end up going cause it was too expensive. I should have tried to plan it ahead of time and try to go during an off-​season. He’s very flexible and accommodating. I’ll probably come back to him for my vacation next year :)

Recently bought tickets to go to guangzhou and Albert gave me the best prices around the area.
Will answer your emails and call you back even after hours. Super professional and fast.
Highly recommended.

I have been tasked with getting the best rates and best travel times for our large group of 8. While I was able to do some initial research online by going to
, Expedia and several other sites, nothing beats live customer service help. Plus, i was so busy that i needed someone to help focus on it.
So I decided to call Chosen travel due to the reviews on Unilocal.I called a few other places too but they didn’t really appear to be helpful or had extremely terrible customer service. With Chosen, I received great service from Albert.
I told Albert exactly what I wanted and he was able to get me the best rates with the exact times I was looking for. Albert is very knowledgeable and gave excellent travel advice. I was very happy he was able to handle all the air travel arrangements for my large group. All I had to do was give him the names of folks in my group and he worked in everything else. He booked all of our tickets and handled the seating arrangements as I had specified. Overall I am completely happy I was able to find Albert to help with my travels. He will definitely go out of his way to work for you.

ALBERT IS MY HERO. I just planned a last minute trip to Bangkok and Hong Kong. I’ve called multiple agencies and the ticket prices were all in the high $ 2000s. Albert quickly looked up flights for me and found some that were a couple hundred cheaper. Within 30 minutes of planning, I booked my flights!

I tried looking at
for flights to Asia. It showed me a cheap price for the plane tickets that were from
and
but led me to a page with that costed $ 1000 more. That’s messed up, bait and switch!
I decided at that point I should look up a bunch of travel agencies and get a few quotes. After a few calls, I figured out how it works. You call them with locations and dates, they give u a quote over the phone or email it to you. Takes 10 minutes or less.
Albert was the one that helped me here. He provided me with the best deal, so I went to pay him a visit. The place looks 30 years old, which is how much experience Albert has, but don’t judge a place by its looks. I’m here for a deal that is unavailable online and that’s what I got.
When searching for your flight deal online, I’d definitely give Albert a call and see if he can work his magic, just to make sure I’m getting the best price available.

I would of thought trying to make travel arrangements and planning a vacation from Iraq for my wife in the US to meet me in Thailand would be a bit difficult. Chosen Travel made it simple and seamless and was able to get me rates that I didn’t even come close to in days of scouring the Internet.
That was just the beginning though. During my vacation I had to make some critical changes to a return flight. Having limited Internet access, and no phone it was nearly impossible, and the few times I was able to get through to the airlines they insisted there were no open seats or the changes couldn’t be made.
Albert Eng at Chosen Travel went above, way above what I would ever expect from someone who had already completed his part of the job (and had done it well as mentioned above). Somehow he was able to pull off the magic with the airlines that got me the changes I needed.
This may seem be over the top but his dedication and personal attention to me is something I have never seen in customer service through many industries.