Emerald Hills Apartments

Okay to live, biggest con is people taking your parking

Very nice Apt. Quiet and close to a lot of stores :) Ralph, dollar tree, ranch 99. And l lot of food places around. Couple times that I had hard time with my sink. Called the manager, they took care of it right away :) so kind and nice !

The management changed makes this apt. a good place to live. The new manager here is very responsible and he really changed the management situation of Emerald Hills. Also, all the facilities are upgraded. As well as the efficiency of maintenance improved a lot. I wish to see more improvement and this is really a convenience place to live.

No internet in my unit and the manager said it was not their responsibility.
They only collect money from you but do nothing.
worst experience
suffered for one year there.
Useless gate, poor security, police car blocked my way home twice and officers investigating cases in the community several times.

They have really made some amazing changes to the community! I can definitely see that new management is making an effort in fixing the community up. I am extra impressed with the gym renovations that now include updated treadmills with virtual features that allow you to play games and music while you work out. It’s in a super convenient location. everything I need is close by. Thank you guys for the new improvements and keep up the great work:)

They seemed to change and I never had a problem here.
Great location. Easy access to the 10 and 60 freeways. Lots of good and authentic restaurants nearby. Very close to downtown. Staff were all friendly and accommodating. Pet friendly.

Don’t let these pictures fool you, they are the worst!!! I moved in 4 years ago and the management then we’re so nice, someone else took over about 2 years ago and they are the worst!!! I told them at the begging of the month that I will be moving out and what was the procedure I had to follow, they said just turn in your keys and sign a paper at the end of the month, so I did that… Cut to I received a letter from a collection agency saying I owe them 1400.00 because I didn’t do the proper procedure to leave!!! They are claiming I only did a $ 700 deposit which is wrong and said I owe them a month rent, I’m go glad I am out of there!!! They are the worst… Keep looking don’t stop here.

I finally moved out from this place, I turned in my 30 days notice a few days after the 1^st and Management extended my lease by those days and made me pay for the extra remainder days… Really? I have been renting my whole life I’ve never had anyone do that. I couldn’t be happier now that I left this dump!!!

This place is horrible and over priced I do not recommend moving here the staff is careless and u knowledgeable!!! You see a new face there every month and it takes them over a month just to fulfill service request. I had a heavy roach problem and the company cares nothing about taking responsibility for this. The pipes let off brown water when running a bath. This is pet friendly but you hear dogs barking all night and dog poop everywhere. This place is nothing what it claims to be or offer if it wasn’t for this terrible lease I would be out of this dump in a heartbeat!!! Don’t recommend at all

BEWARE Don’t Move Here!!!.
If you decide to move here be prepared to have your one year lease contract raised Every Year! They only do ONE year lease contracts so they increase your rent every year.
The management is RUDE! They don’t fix any issues in the apt. on a timely manner but if you don’t pay your rent on time you will get a 3 day Eviction notices to move out.
There’s only one parking space per apt. If you want an additional parking space that will cost you $ 50.00 extra. No guest parking. There’s NEVER parking outside on the street. Half of the street is permit parking ONLY. Tenets living in the apt building are not allowed to get a permit parking so be prepared on getting parking tickets.
BEWARE Don’t Move Here!!!

Have you met the new Leasing Manager Monique and her assistant Bill?
The best thing ever happened to the Emerald Hills Apartment.
I can’t say the same about the managers before her time though. Oh, No no no no no!!! If you lived here for at least 4 years plus, you know what I mean. Once you meet Monique and Bill, you may be able to supersede the negative issues because they will work with you in trying to solve whatever.
No place is a perfect place and every place deals with the pros and cons. The most import aspect is how you get along with the managers and how much they are willing to cooperate with you so long as you are not demanding anything out of the ordinary.
Monique and Bill will not disregard you. They will confront every issue. Residents are just as much responsible of keeping up with the rules and regulations around here.
The upper pool area can get a bit wild during the summer time.
I remember Monique standing around the upper pool area last summer at night (and this was after her office hours) trying to secure the place safe and sound.
When I saw that, I realized that the problem doesn’t start from the management but rather from the residents.
Lack of parking spaces — you are being informed before you move in how many spaces you’ll get, and you’ll notice the street parking while visiting this place.
Steep hills — are in the views of the eyes when being toured around the premises before moving in.
It is same everywhere — Pos and Cons.
Deal with it constructively and as best as you can where ever you may make your place a home.
— Happy New Year –

Update: remember when I said that guest parking sucks and that you have to park on the street? Well yesterday I parked on w. El Repetto, and when I went to my car in the morning I found that my car was broken in to and everything was stolen including my registration and all my paperwork. Not only did they steal everything, they hung out in my car and smoked cigarettes. So when I opened my door all I could smell was smoke.
Don’t move here. Dangerous neighborhood.

workers come in the apt even when ur in the shower they will even knock on your bathroom while you are using it

For more details, please see my tip below. I’m fairly critical of this place because you have to be critical/​require a certain standard about where you live – it is your home/​sanctuary after all. There are things that need to be improved at the level of the management company and downward. But, that being said, I think balanced reviews are extremely important and I’m posting to second the opinion of the person below. If you read things like I do, the posting actually seems fake as it’s so opposite of what has been written… Now, I wouldn’t move anywhere just for the manager, but it is apparent that the current one is trying to make improvements and has been very kind. She personally went out of her way to be helpful toward me/​my family in such a genuine way that saved me a lot of hassle and went beyond what needed to be offered. That should be recognized and does influence decisions to rent a unit vs not. Some food for thought… Good luck to the apartment hunters out there!

I walked in and was looking for a new place. The manager is really nice!!! She was so helpful it made me want to move in. I’m currently still looking but I’d move here jus for her. It’s amazing how nice the new manager Monique is. Thanx Monique

Neighborhood is awful and the manager is not responsible.
When I walked through for a scout, one lady lied to us 2 parking spots and other function and pay. None of them was correct when I signed a contract. But at that time, I have already cancelled a pre-​apt. So no other choice.
As I lived here, everyday some crazy noise around. some apt function wrong. I just can’t stand this apartment.
Please don’t take a chance to live here…

This is a good place to live! Great location, very nice office, kind leasing agents and a breath taking view of the city from the gym/​pool area.

I can’t believe how deceiving this place is!!! This place is so bad, the more you live here the more you realize how disgusting it really is! Poorly managed, noisy and clearly run down. I feel sorry for people who actually call this place their «home»
Management fail to inform you that there are only 2 washers and dryers, which are older than time, the walls are very thin, kids run around like feral cats! Cops are here every weekend. I could get no sleep with residents walking past my window, swearing, spitting and smoking! It smells of mold and cat piss, even though they claimed to have renovated the unit it still stank and the bugs were clearly a problem.
The only nice thing here is the pool. Otherwise the rent is way too high! Not worth it, keep looking! 1 star for the pool.

lived here for 3.5 yrs…
they advertise this place as a «gym, pool, 9 hole putting patch or whatever» don’t let this fool you. screaming kids in the pool every summer weekend. gym has limited equipment and always smell like lysol. inhale deeply, they say. and this 9 hole putting patch is a size of dinning table.
ok now here are the super cons:
–bring your own fridge. i lived allllll the way up top, haul the fridge up and down the stairs when i moved in and out.
— one parking spot for 2 bed apt.- try walking from the street, atlantic all the way up top. that’s a great wall hike
— never any parking spots on the street.
–carpet instead of hardwood
–laundry is f-​ing ridiculous. seriously, 2 F-​ING WASHERS AND 2 F-​ING DRYERS for each building. there are 4 buildings total and i am guessing there are about 50+ units per building. i have gone down many times to the laundry room with 2 laundry baskets full only to find someone else doing laundry. and my panties got stolen! do the math, and go to the laundry mat.
–dogs are everywhere. which is fine, b/​c i own 2 dogs, problem is, people let their dogs roam around free. poop everywhere. and people don’t take care of their dogs! every time i took my dogs out for less than 5 mins and i’ll have to come back and deal with flea problems for the next 3 months. this is where the carpet problem is huge.
— rent is high and zero utilities are included… u pay your own water and trash and has some «processing fee» per month. process WHAT?! i thought my monthly rent pays for these people’s salary???
–walls are thin. ceilings are thin. everything is thin.
-«gated», but if you wait long enough at the entrance for someone else to open the gate, you have full access.
–mail is at the leasing office. again, i lived at the top of the hill, to get mail i have to go all the way down great wall to get it.
2 stars b/​c 1 star is mandatory per Unilocal.2^nd star is b/​c i had a view of the city during night time. during the day you will see the roof instead.

DO NOT MOVE HERE!!!
There are several things that suckered me into this apartment. It had a amazing view and a pool. It also allowed pets. I overlooked that fact that I needed to buy a refridge and there are no elevators.. . so I moved in.
Little did I know that you got one parking for a two bedroom. When I had a guest they had to walk to the top of the hill!!! The parking spaces are so small that they end up hitting your car anyway. I think the worst part of this place is the leasing manager. She said parking «wouldn’t be a problem… We will work something out» but that didnt happen. I tried to get another spot but was on a wait list for 8 months and still didnt get it.
When it was time to move out I gave a 60 day notice because I wanted OUT!!! They ended up lossing my letter and telling me that I now need to pay for another month! WTH!!!
**bottom line– Do not move here. They are not managed properly!!!