Lai-Lai Travel

I just called to inquire the Yellowstone trips. The girl on the phone was very impatient and hang up on me twice. This was the worst experience I ever had.

I will give them **-100% ** service for sure! The lady was rude as hell. They didn’t give me any of my ticket number or conformation number after I paid my ticket. I need to ask for it and it takes about two months to get it!!! Do not buy ticket here!!!

This place sucks hairy sweaty balls. They’re only surviving because they’ve been around in SGV for a long time, but the service is a joke. They’re rude as hell and you’ll never get a decent answer out of them on the phone. Save yourelf some time and go somewhere else.

same thing. i used to use them when service was crappy but not horrendous. today i called for a quote for tix and got a rushed explanation from some lady with no customer service skills. i was cut off mid-​sentence asking a question with «think about it and call me back». i’d rather pay $ 100 more than buy support this company. F–

In my usual hunt for cheaper tix to China, this place was the cheapest recently… so I went in to get the ticket… only to find out that the girl there (she actually was nice enough, no problem with this counter girl specifically) but she was merely just a body taking a seat at this location on behalf of their ‘main’ office on Valley Blvd. (which I DESPISE that location) I didn’t realize the name at the time and that the 2 were part of a chain.
The girl at this location seemed to have no working knowledge of a travel agency and merely made a phone call to their office on Valley to the lady running the show there (who is an absolute horrendous person) to get any information. I didn’t realize up until I heard that lady’s name that the two businesses were related and so that was the abrupt end of my visit to this branch. The boss lady at the Valley location, absolutely blew my mind when once she very rudely told me to stop coming in there to ask for prices on flights and wasting her time. Duh… huh? wtf?
I am a frequent traveler to China, and had bought tickets from her once before on Valley when her price just happened to beat my usual place. On my many trips, I always shop around to the various joints in the SGV.
This place is a chain and is obviously doing some good business to support that many locations (how they succeed I will never know, maybe it is just misguided first-​time customers keeping them afloat).
Seriously, hopefully these negative reviews will find there way to the poor saps who wander in and give this TROLL their business… I hope the well dries up soon and they go out of business… we don’t need people like this finding success in our community.
Do yourself a favor and avoid all the running around anyway, go to China Travel Service 301 W Valley (check my other review)… they are nearly always the cheapest or within $ 20 and are friendly.
There is a problem on Unilocal with the Alhambra branch listing (to which I tried to address it with Unilocal), or I would review it there as well.

My mom and I went in to inquire about some tour options. I received the WORST customer service ever today. We asked about their Eastern Canada tour and she gave us a 4 sentence explanation of the tour, gave us the brochure only after multiple requests, and proceeded to make a phone call and ignored us. We were basically still in front of her desk trying to find out what their travel agency had to offer. She just ignored us. I honestly don’t know how a business like this is able to survive. I know they offer very cost effective tours, but if this lady is any indication of the tour experience, you couldn’t pay me to go…

I don’t normally bother to write reviews online. But the customer service of this travel agent is so poor that I feel I have to warn other customers to stay as far away from them as possible. The woman that answered my phone is rude and cold, very unprofessional. She hangs up on me a few times when I was inquiring about the travel plan. She says she would call back, but never follows up. and when I called her back, she was very impatient and just again hung up without fully answering my questions.
Please, do yourself a favor, stay away from this travel agent. Somebody that provide a service like this does not deserve any of your business.

If there was the option to give them negative review, then that’s what they shall get from me. My mom called couple days ago to book a flight, then she was put on hold for 50 minutes. After my mom asked why she was put on hold for this long, the woman just said «there’s no tickets to Beijing» and slammed the phone on my mom. Then my mom called their alhambra office, surprisingly it was answered by the same woman (their alhambra office has the same phone # as monterey park?), after she realize it was my mom, she said «stop calling, no tickets for you» and hung up the phone again. This time I got really pissed because no body should treat their customer like that, and no one should talks to my mom like that. So I called back four time, and each time the woman answers the phone and pass on to a different person. I asked for their manager phone number and they ended up giving me a number which goes straight into voice mail. either way I left a message. No one bothered to call me back.