Crisp Vision Optometry

Dr. Sethi has always provided great care for me. I checked in and was called back within 10 minutes. He was quite thorough and Priya in the front always has a smile. I’ve been a patient for at least 7 years I believe it is now. They have a great selection of frames and go over all the options completely. It is a wonderful office!

Last week I had an appointment and I was in awe! I have not been to an eye exam in about 7 years and remembered that I didn’t like it, especially with the thing they used to put on your eyes and puff air. Everything has changed, for the better, and it was a wonderful visit. The office is lovely and the staff very professional. Dr. Sethi was very informative, actually everyone I was in contact with was very helpful and informative. I am glad that I have now found an Optometrist to go to which provides great customer service.

Been patient for several years. Dr Sethi and front office especially Pria have been very accommodating and offered great patient care. Convenient location, courteous and make you feel valued. They go above and beyond in customer service and always keep me in the loop with my eyewear needs. I have recommended this office to friends and co workers.

*Military family: PLEASE READ!!!*
Clean office… But that’s about it. Dr. was pretty friendly and I was a patient for 2 years. Not much complaining while I was a patient. They were on the pushy side of recommending me to do more than it was needed and kept asking me to come back. I did LASIK surgery in another state so I needed somebody to check if everything was ok after the surgery.
Just normal check ups and I had no complications and my insurance (Tricare) took care of everything. We moved to another state and about 1.5 years later we got a letter from collecting bill agency saying that we owe them about $ 150 – 200 bill. No contact, no call or no letter from this office before. The collecting agency said we ignored it for so long… something like that.
We couldn’t get the clear answer from the office and we ended up paying for it as we were afraid that may hurt our credit score. I would NEVER go back to this place. I felt it was a scam. I hardly ever write these reviews on this but I felt like I should since lots of military people come here (and we are too) and we read these reviews. Be careful!

Knowledgeable and pleasant staff. Great doctor. I feel very comfortable coming to this office. I trust the care I get here.

I will never go back… two years of the same LACK of service… u returned phone calls… ALWAYS am extra charge when I show up for my prescription… they will not give me my prescription either… stay way because you will be disappointed!

This place is terrible. Went there after an eye infection just to get a check up and they insist the whole time I need glasses.
I’ve been in sales my whole life and I’m not one to be sold-​yet they tried and tried, maybe this was God’s wrath for the thousands of phone calls I’ve made to people soliciting. Anyways just steer clear of this place they’re obviously incompetent.

I’ve been going to Dr. Sethi for several years now. He is very detailed, patient and thorough in his examinations. He is very well educated and keeps up-​to-​date on the latest trends and news in optometry. I have a condition that isn’t serious at this time but requires monitoring and I feel that I’m in good hands. Dr. Sethi seems very focused on preventative care and the importance of heading off a condition before it happens or preventing one from worsening, whenever possible. The staff is very nice, especially his wife who seems to run the show :) and the woman who helps with the glasses and contacts (I am bad with names!) I would recommend this doctor for anyone in the Monterey area looking for quality eye care.

The optometrist, Dr Sethi, always answers all of my questions really clearly. I’ve come in two years in a row for my annual exam and I’ve come away feeling very confident about the high quality of treatment I receive. I’m far sighted and needed reading glasses for studying and I was not only supported in getting frames and lens, but was also helped with how to balance using my glasses (without further straining my optic nerve) and how to fulfill my responsibilities as a teacher and graduate student. Everyone in the office was supportive and very helpful.

I’ve delt with this place for about two years. They won’t tell you your prescription, every time I show up, I owe some amount of money even after I was caught up a year before. They won’t contact you when your glasses arrive to pick then up after they say they will. Their administration practices are horrible. Billing takes forever to process.

It was my 1^st & last visit! I visited on Jun 5. Till today Jul 16, I still have not got my prescription sunglasses. It is ridiculous! After several phone calls of following up to get my new glasses, and the explanation for the delay was it had to pass through very stringent quality control… I finally went in after 4 weeks! To my shock, it was the WRONG color lens! Again, it’s back to the waiting period. I will never return after I get my glasses. I would NOT recommend anyone, in fact I say STAY AWAY!

I’ve had a wonderful experience with Dr Sethi and his staff in Monterey. He gave me excellent care and quickly refereed me out to have my cataracts taken care of. I see him every six months and each time I am taken care of! Keep up the good work!
Cindy Martinez

Stay away! These guys are terrible. Impersonal service, overpriced and generally lacking in all areas. I have been here a bunch and they always seem to be in a hurry to take my money and get me out the door. I am working on my third attempt to have them fax and/​or email (I have given them options) my prescription to me and another glasses retailer and they still have not fulfilled this simple request. The only time the doctor really talks to me is when he trying to sell LASIK surgery for $ 4000 despite the fact that I have said no on all my previous visits. Steer clear of these kooks.

I am still giving them 1 star (only because I can’t give them ZERO). It has been almost a year since my original post and I have gotten harassing messages from them begging myself and my husband to come in and let them «fix» the situation. Along with some lame excuse as to why my contacts (which I can get every day at Costco btw) took so long to arrive. Not only am I NOT going to retract my review I am going to add to it and every single time they contact me I am adding to this thread.
Oh and my husband and I both opted out of their email newsletter only to find they had somehow opted us back IN at some point… spam is not appricated,

I have been seeing Dr. Sethi for my eye care for years now. And this appointment was just a reminder why: ease and courtesy of making appointments, clear communication on what I need to do and what what to expect, and consistent and professional care. I would highly recommend this office to anyone! Thanks, as always.

Failure after failure after failure! this place was a disaster from the beginning. I was trying to get away from going to Costco for my eye care needs and when I looked up my insurance this one popped up with in a few miles of my residence. I decided to give it a shot.
When calling I asked a questions about my insurance (what they would cover). They stated they would have someone call me back. Over 48 hours with no call back. I called them back and again they said they would call me back. It took another 8 hours but I did get a call back.
Upon arrival (sat the normal 15 to 20 mins waiting) the tech brought me into the exam room. She gave me the exam and them walked me into Sethi’s office where she told me she was going to dilate my eyes. I stopped her and told her that I had my contacts in and did not bring my glasses because no one told me I was getting my eyes dilated today? She then responded «Your contacts are in?» this is after 20 minutes of tests where she is starring into my eyes. I told her again yes I cannot see very well without them. She said that my contacts were supposed to be out for the initial exam. Long story short I waited 20 minutes and was switched from room to lobby to room several times then she brought me a case to take out my lenses and we redid all the tests.
We then head back into Sethi’s office the tech again said she was going to dilate my eyes. I again told her I cannot see well therefor cannot drive well with out my contacts. I asked her to please ask the Dr if I can put my contacts back in after being dilated she left the room and never came back?
Next enter Dr. Sethi. He came in and shook my hand with a very limp/​awkward shake. I tried not to judge but he never really made eye contact with me either. He then told me I was a perfect candidate for lasik eye surgery. There is no way I am letting a man who cannot even make eye contact anywhere near my eyes with a sharp object! He had no bedside manor but wanted to hack into my eye ball (aka not covered by insurance so $$ in his pocket).
I made it out of the exam finally! When I came out they tried to sell me everything under the sun. It felt like a cheap used car dealership! As I was leaving the woman at the front desk asked if I had signed the waiver. I asked what waiver? She then gave me the paper and it was letter stating that I had refused to get my eyes dilated (this was the kicker). I explained to the woman what had really happened that the tech had never come back to answer my question. She simply said she is new and no longer was interested in what I had to say. I left, got in my car and went home.
I did order some lenses (my insurance covered the first 4 boxes so I figured why not?). They said they would be in a week. About a week later I got a phone call from my husband saying that they had called him because my phone number was not working. Considering he just called me my number was working just fine. My husband even verified my number to the woman who called. I do not know if they are overworked, unorganized, or just incompetent either way I will never go back and I will let all my friends and family know never to go here!!!
There are many other options here on the Peninsula!

Crisp Vision Optometry provided a great experience right from the moment I walked in the door. Their customer service was excellent, I only had to wait a few minutes and they really were very friendly and warm while I waited for my appointment.
Dr. Sethi and all of his staff were very professional, answered all of my questions, and I really felt very satisfied with every part of my visit including my eye exam, contact lens fitting, and payment/​billing. Every part of the process was clearly explained to me and there were no surprises.
I highly recommend Crisp Vision Optometry