FedEx Office Print & Ship Center

Terrible customer service. I had a prepaid package sealed and ready to go. She said that the shoe box inside the box was rattling and they wouldn’t accept it. It wasn’t rattling and only had an inch to slide of it did. I told her it’s not breakable and has a rubber band to make sure that the contents don’t fall out. She wouldn’t accept it and wanted to charge me for filler. How wasteful. I asked for recycled paper and she said I would have to pay for paper. I left, found some recycled paper, stuffed the box and shipped it.

This location has the worst service I’ve ever experienced at a FedEx Kinko’s (which is like saying «this Denny’s has the worst food of all the Denny’s»). I’ve been to this place several times, as it’s near my workplace and I’m lazy. But they never fail to disappoint me – I’m considering creating a drinking game out of it.*
The customer service is atrocious. They’re not openly rude — just ignorant about how to interact with other humans. If you have to come here for some reason, prepare to be ignored. And I don’t just mean when you first enter (although that will happen) — employees will start ignoring you even after they’ve asked you a question.
I’m not sure if the staff is overworked, undertrained, apathetic, drunk or just dumb. But whatever the cause, don’t expect to get any questions answered. If you don’t know exactly what you want — and how to tell them what they need to do to make your request happen — they won’t be able to help you.
Save yourself a headache and use UPS across the street or Staples a couple miles away. If, that is, you can’t just use the cloud.
*Monterey FedEx-Kinko’s Drinking Game
Ignored for more than 5 minutes upon entry: 1 drink
Ignored after they ask you «how can I help you?»: 2 drinks
Employee isn’t wearing a name tag: 2 drinks per employee
Employees are talking to each other about another employee’s annoying traits: 3 drinks
Can’t answer a routine question: 1 drink
Answer your request with a simple «no» without apology or explanation: 1 drink
Employee appears drunk/​high: 2 drinks per employee
You actually get what you need: finish your drink!

One star is being extremely generous… either their employee Tifani was having a horrible day and decided to pass that along to your customers or she just isn’t a pleasant person. Either way she shouldn’t be working in a job that requires customer service. My recommendation is to go somewhere else.

Today I was at this store. Although the staff was very helpful and polite, their system was too too too slow and wasted my 20 minutes for nothing! It wanted me to download the docs from my dropbox account and after 15 mins it said oversized file– cannot print. Damn it fedex! get some better systems…

My advise is to use the UPS Store across the street!!!
My most recent visits to the office on Lighthouse in Monterey went from friendly and helpful to we are too busy to answer your requested print job via e-​mail. Upon placing the order I received a confirmation e-​mail as follows. I was never contacted by a team member but when I arrived to inquire about my print request I was told they couldn’t help me but I could RENT their computers and print the job MYSELF.
And that is THEIR idea of customer service!!! Not mine
Thank you for your email.
A team member will contact you regarding your order or inquiry within the next business hour. If the team member does not follow up on your order or inquiry within the hour or your order or inquiry is time-​sensitive, please contact a FedEx Office team member to discuss your project.
If you are placing an order, please also inform the team member if you would like to see a printed sample of your project
UPS STORE IS PROFESSIONAL AND CONVENIENTLY LOCATED ACROSS THE STREET.

Adequate at best. Can’t finish my project because the normal Standard offering of double stick tape AND glue sticks are Out. The lady’s too preoccupied with watching the clock and reminding we customers that she is closing in 15minutes. Rude.
The computers internet speed is mind numbingly slow.
It’s usually pretty clean. But there are always bits of garbage scattered about. The fact that the other standard office supplies were neatly organized made the absence of any adhesive products was very obvious. At least I didn’t have to spend the last 10minutes searching for supplies that weren’t there. But ultimately, I now have to go back again because I could not finish my project. Saved a couple of minutes to waste another hour tomorrow
And now I can’t work through the night as I planned because I can’t finish my project! Can you tell I’m irritated about not being able to finish my project?! If the ladies attitude hadn’t been so clearly, «I’M CLOSING IN 15 MINUTES.»… I would have asked for her to bring mii adhesives from the back. Clock watchers are boo when it comes to customer service!

I like this FedEx much better than the one in Seaside. It’s bigger, brighter and has much nicer staff. I am going to make a point of coming this one, even though the other one is closer.

Hobbled in today feeling and looking like absolute death. Cold, coughing and could barely speak. Edgar helped me, beyond what I expected him to do. Printing and scanning some docs from an e-​mail I had received. He didn’t mind I was a walking leper of infectious germs, he assisted me in an expert and expeditious manner, even using my computer to expedite the process. I was really amazed at his kindness to me and his computer skills.
Wow. Customer service is not dead.
First time here and there is no question I would return.
Thank you Edgar, I have no doubt you will go far.

I don’t know which of the following is crazier:
No service or acknowledgement from a staff of three for fifteen minutes despite no queue
OR
The fact that I actually stood at the counter for fifteen minutes completely silent in awe of this.
A six person line developed behind me. Once an associate finally approached the counter I purchased my envelopes and went on my way. It was like a terrible dream. Why did I wait so long? I could have left and bought envelopes somewhere else. Crazy.

There is nothing worse than late planning especially as it relates to printing. So I showed up with 12 documents needing various pages, staples, different colors etc. Basically an annoying print job. I had an amazing guy who was absolutely amazing and I have never had such quality service. Wow! Never knew a person could love kinkos… but alas!

Went in wanting a document scanned and loaded onto a disk. They gave me a couple of options (self serve or full serve). Service was friendly and competent, and the price was reasonable.
Follow up:
Two or three really good experiences here, but last Saturday, we couldn’t find an employee or get service if our lives depended on it. It was like walking into a ghost town. We ended up going across the street to the UPS store.

Very nice, as expected.

I read the mixed reviews and had a little apprehension about using this location.
No need at all, they are excellent!
I needed a custom sign made and my back was against the wall on a tight deadline.
I called and spoke to Dustin who was extremely knowlegable on the product line and took plenty of time explaining my options and suggesting solutions.
When I placed the order my call was handled by Cecilio… this guy totally rocks! Not only did he have the patience of a saint answering my myriad of questions but he made the extra effort in working with my design to give me the best results.
He turned the order around in lightening speed and the finished product was better than I’d hoped for.
When I arrived at the store to pick up the sign the floor staff were friendly and attentive.
Five stars well deserved for a truly professional team that made me feel valued as a customer.

On my first trip to this location, I was disappointed by the service and the equipment. The fax machine sent 0 of 2 faxes, and when I asked the representative about it, she said it usually only works half the time. I bought a flash drive so I could scan my documents instead of faxing, only for another representative to tell me after the fact that their scanner is to old and doesn’t have updated imaging to scan to a flash drive. Finally, they faxed two documents for me behind the counter. The rep. entered my cell number instead of the TO number. Spent 20 minutes and $ 30 for two faxed documents and a flash drive. I will go to UPS across the street next time.

Employees here are so nice and helpful. They all seem to be in great moods every time I go in. Great prices, enough machines for the flow of people that are in and out throughout the day and a convenient location, on the non-​hectic side of lighthouse. Right on the way to school for me! Parking can be tricky at times, but if you know the area, you should be fine.

Orlando and (?Tiffany?) were excellent. Very friendly, efficient service, great job on the printing. All you can ask for! Thanks so much for your friendly attitude and wonderful service!

Quick service (when not busy), honest employees, convenient location.

My work used to use them for photocopying service and they were constantly messing things up. One time they sent me my copies back with half the page cut off — as in somebody printed horizontally instead of vertically. There was even a little not in the box that said ‘this order was inspected by _​_​_​_​_​who confirmed that it matched your original’. Um, that person had to either have been a) blind or b) extremely drunk.
Otherwise I’ve come in here a couple times for personal projects and to ship a couple boxes fed-​ex. It always takes FOREVER to get assistance.
Oh, and while they have computers available for internet use/​word processing etc, which is actually hard to find in Monterey, the amount they charge you to use them is insane, so AVOID!

I hit up Kinko’s for some do it yourself lamination and to use their paper cutter. Usually pretty friendly service.
On a side note: I took a class at UCSB with the CEO of Kinko’s. At times he serves as a guest «teacher». Kinko’s was this guy’s nickname. Nice guy but used to call me Shi Shi until I called him out and told him that is little kid’s slang in Japanese for pee.