Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course

This place was a disappointment. I paid nearly $ 200 for a very basic room. We were placed in an adjoining room with a screaming baby so they moved us to another floor. The walls were so thin that I was woken up about 4 times during the night from people in the hallways or on other floors. This is a no frills room, the furnishings are not updated and the entire hotel has a drab appearance.
Listen to the feedback other people have left about the noise levels. The walls are very thin and even with the fan blowing (rather loudly) the banging and stomping will wake you up.
Breakfast = not bad, I was happy to see lots of good protein options (eggs, salmon etc) but the coffee was pretty awful.
Now my #1 complain by far… the buildings are RIDICULOUS. We staying in building one, our room began with a 1 but was on the second floor. The only way in and out of our building was to go through another building which was also numbered in the most bizarre way imaginable. To find your building and your floor was like a Stanley Kubric movie (WEIRD and made no sense). There are about 10 identical looking buildings numbered and labeled by someone with a twisted sense of humor.
Finding breakfast in the morning was equally frustrating and I had to ask 4 employees who kept pointing in all directions «over there».
Would not recommend at all.

I wanted to love it here, but sadly i did not. Came to check in on the worst evening ever — their computer system crashed. Waited what seemed like forever in line. Apologies made by staff, but overall seemed minimal. I was tired, wasted time, and felt like in the end it didn’t matter. I was offered waters and a pail with cookies. That was nice. Laura the manager was super personable and apologetic. After the fiasco in line I get my key and off I was only. To return right back since both my keys did not work. I had to put all my stuff back into the car and return to the front desk. Not happy. Waited even longer to get things rectified. Computer system still down. Finally got into my room and I was absolutely exhausted. Even couldn’t access the wifi! I agree with others on a Unilocal that the walls are very thin in the rooms. Disappointing. Gotta pray for decent neighbors to enjoy your stay because bad ones can ruin your experience here. I found the maid staff intrusive and annoying knocking relentlessly at the door. They need to back off a little. My second day here and new staff and I felt so disappointed with lackluster service. Not nearly as friendly or helpful as the night previous staff. I also don’t like this $ 22/​per night fee. Way excessive. The room service costs are outrageous for what you get. 2 continental breakfasts that totaled $ 48! Wow. And it was 1 juice, 1 coffee, 1 eng muffin, 1 croissant, and that’s it. Unreal. So yah overall it’s a nice room, bed is so-​so it actually threw my back out the next morning really bad. I couldn’t even get up! Awful. I guess the bed is too soft with no support. I’m not sure I would come back.

This is a great hotel if you’re here for a business conference. The last time I stayed here I spent a week coordinating an event here and it was an awesome experience-​but this was over 10 years ago. So fast forward to my new title, «Mommy» and I have to say, I felt myself tiptoeing around my room and hushing up the boys so they wouldn’t make too much noise. The walls were a bit thin and no balcony in our room with a double bed:(balcony’s available only for King size bed rooms.
The front desk check in was below average for a Hyatt. I wish I would have been informed of the various activities on the property (where the restaurant is located, the pool, etc) a hand out with family information or ANYTHING would have been helpful. Especially for my high rate.
The golf course view was gorgeous (just don’t get a room off the tee). Breakfast buffet was $ 25 pp and half off for kids. Most of the waiters were super friendly with the exception of a batty waitress. We enjoyed the food in the dining room for dinner and a cozy fireplace in the lobby lets kids order s’mores for indoor or outdoor snacking. The breakfast was delicious but paying $ 25 a person for breakfast was too much. Go to Black Bear Diner instead.
It’s convenient to most of the touristy activities and the rooms were updated and modern. We paid top dollar for the first 3 nights and the rate went down to a more reasonable price after our 4^th night. But it was luxury compared to the place we stayed at our first night.
We took advantage of the tennis courts and you can rent balls and rackets from the front desk but we didn’t do this activity until our last day here.
Overall, not sure I’d come running back with the family, especially since there are no elevators in some of the buildings! So you shlep up stairs with your luggage!
I think I’m done with hotels… too pricey and service lackluster.
here I come.

Stayed here the past 2 nights. From the beginning trouble with valet, to the awful room, the employees that are nowhere near customer service oriented (except Mark in valet and Laura who corrected our folio) it was very bad. Arrived, I was told in valet to go park my own car and check in, THEN I can valet. What??? I told the man «this is awful» he just walked away. I drove around the lot and came back and left my car in valet anyway and locked the door. We checked in, upon going to our car, Mark the valet said, can I help you park your car and bring your luggage to your room? I said omg finally, that’s all I wanted! When he heard what happened, he offered to buy us a drink later, he is a nice man. We then were walked through 3 buildings, the last one reaked of marijuana and had dogs barking from the rooms, our door was opened, awful room, loud, cramped, not attractive or comfortable, we were supposed to have a nice balcony room with a view, our view was of a very loud kiddy play area and it was very close to our window. We were given a new room and a 75.00 credit because we no longer have a balcony. please see the pics of our new improved room! It’s awful. The bed has 2 sheets and one light blanket, no spread. The air conditioner is a portable rolled into the room, the radio takes an iPod from 5 years ago, no plug for the current phones (see pic), no robe, no extra pillow or blanket. No mini bar, bare essentials. at least no pot or dogs and our new walk is not through 3 other buildings! Upon checkout, we found that our 75 credit was a charge on our folio, I’m so glad my husband checked it, so no video check out for us, we must battle the front again! This hotel is not romantic or comfortable. I do not recommend it. I gave it 2 stars because the mattress was comfortable and Laura fixed our 75 charge easily and, of course, Mark in valet was great, he even helped us out with Über.

Hosted a week long conference here and the SD taffeta did an amazing game job. The hotel is very nice, close to downtown, great ammenities.

Utterly mediocre. Over priced. Overcooked steak. Watery potatoes. Waste of money. I will never return.

I was ok with this Hyatt location. The service is friendly and they’ve got various food and drink options. The rooms were nice but the walls are thin and if you get a room on the end of the property (its a big property) you have to drive up to go into the main building for breakfast or checking out, which that part was a hassle. The location was nice, its right off the highway and a quick drive to Carmel or down to Big Sur.

Description: For over ten years, my husband and I have been attending conferences in Monterey, and since we are Hyatt Diamond members usually choose to stay at this Monterey property. Sadly, we have seen a decline each year. As the conference rates are always very reasonable, it is hard to choose another property even though our stay is usually substandard. This is probably our last year. The property itself is old and tired looking. Some rooms have been renovated, but unfortunately there continues to be a need for a more extensive remodel.
Location:
The hotel is not ideally located to downtown Monterey or Cannery Row. You will need transportation if you plan to go anywhere. It is situated close to the freeway and about a 5−10-minute drive from both Cannery Row and the MRY airport.
Rooms:
We used points for a suite upgrade. The suite was very large, spacious, and the interior was renovated and nicely decorated. Unfortunately, I do not understand a suite of this size being located on the first floor with an ugly parking lot view. We were also located next to the shuttle bus stop, so that we could not open our curtains as everyone on the bus had a view of our room. As we were with a large group at the hotel, we were able to view many rooms. FYI: Most rooms have a free standing air conditioner and fan, that is large and cumbersome and is very loud when running. The best rooms are the ones that overlook the golf course. Request a renovated room as well.
Bathroom:
The bathroom is a standard tub w/​shower combo with a countered sink area. It was clean and well maintained.
Linens:
The linens were of nice quality, and the bedding was very comfortable.
Staff:
There was one exceptional staff member that deserves a promotion for how amazing she was. She is a housekeeper and her name is Jing. She has a lovely, positive personality and she did everything she could to make our stay wonderful. She is a huge asset to this Hyatt and should be recognized for her hard work and efforts!
Other:
This property no longer has a club lounge floor or room. I was extremely disappointed as this was the selling point that would always keep us coming back each year.
Views:
There are some lovely views of the golf course from the rooms that face that direction. The top floors have the best views.
Final Thoughts:
I am a very loyal Hyatt customer and enjoy staying at Hyatt’s all over the world. Sadly, this property needs so much TLC that I am hard-​pressed to find any reason to come back. At some point the property needs too much remodeling to keep up the Hyatt standard that I have come to know and love. My recommendation is to request a renovated room with a golf course view, and if you receive their reasonable price rates you might find this to be a satisfactory choice.

I did not enjoy this hotel at all and I did not like the staff or how thin the walls are! Obviously the thinness of the walls isn’t managements fault, but their customer service sucks majorly! When I checked in after a long drive from LA the lady in front barely gave me the necessary information I needed to know so I asked her regarding internet connection. We proceeded to our room which was very clean, so thats why I gave 2 stars. However the bathroom door was broken, but doesn’t matter I can deal with that. The main problem was the guests upstairs and how it was handled. These people basically kept my family up until 3 in the morning. I called front desk twice and both times I spoke to the front desk rep who really could give a crap. «We’ll call security» and hung up. The noise continued so I called back, same thing. The next morning I got a note saying the issue was resolved. It was never resolved!!! I absolutely hated this hotel. I complained to management via email and they responded quickly which was nice, but offering me a free night stay when I probably won’t be able to go back up north for a couple of years is not really ‘resolving’ the issue of a terrible experience and dealing with two tired toddlers all day.
Listen at the end of the day if you want bad customer service and noise isn’t a factor for your stay, then this is the hotel for you.

FIRESIDE LOUNGE:
Landed in Monterey just as they had a region-​wide power outage. The Hyatt’s Fireside Lounge very quickly came up with a «Light’s Out Menu» that would allow them to prep and serve food that does not require electricity like grilled sandwiches and salads. Way to capitalize on an unfortunate incident. Not bad.
The menu was simple but satisfying.
Ordered a clam chowder that was heavy on the rosemary. I didn’t mind it at all.
Because of the power outage, people had to come out of their rooms and socialize with one another. What a novelty, right?
Therefore the «fireside» portion of the Fireside Lounge was very full and we had to go out on the patio beside the golf course. It was a beautiful night and the power outage made the moon brighter. I’m so glad this lounge has plenty of seating available.
CONFERENCE ROOMS:
Not only were there a lot of conference rooms available of various shapes and sizes, they also had a separate building available for a large conference’s meeting rooms, registration and display areas.
The rooms had great audio and visual equipment that functioned well and did not have any «technical difficulties» causing a break or a delay.
The continental breakfast served in the morning was fresh and more than sufficient to start the day.
The hot beverages and juices provided were more than satisfactory. I have not heard one complaint from any attendee.
The hot and cold beverages are available throughout the day which was great.
I realize this is probably due to the fact that the organizers ordered the food and beverages, but still…
LUNCH:
Probably the only drawback is that we had to walk two buildings over for our luncheon which was held in a large ballroom.
The servers were efficient and always ready. Even though attendees came and went throughout a 1.5 hour period, with no expectation of when it would get busy and when it would not, the servers did an excellent job making sure everyone’s food is served, plates are cleared and beverages are refilled.
The meals followed the pattern of «bread, salad, entrée, dessert and coffee». Though there was a pattern, there were different breads, salads, entrees and desserts offered. Vegetarian offerings were not as good as the meats. Usually carbs.

Reserved this hotel for a business trip… well, at least I thought I had. While my assistant had booked it, she had failed to pay! By the time I got to the hotel it was about 11pm, and I had no way of contacting my assistant, and no credit card.
Thankfully, the gracious manager, Laura (I think), and a gracious front desk representative, Lilli, allowed me to stay the night and have my assistant provide payment in the morning. It was an excellent show of customer service, and a beyond excellent showing of grace. Hopefully I have your names right, but you two ladies working the night shift on 3÷29÷2016 totally and utterly rock.
The entire staff during my two night stay was great. I had room service and the food was good. Four stars only because each of the rooms I stayed in were chilly despite having the heat on. I’d definitely stay again (you will need a car to get around town, but the town isn’t big, so there’s that).

I was a little bit surprised at the low ratings of this hotel. I definitely think it’s a higher rating than the overall 3 star rating on Unilocal.I’ve stayed here before, many many years ago when my husband and I were still dating and before we had kids. Our first stay was great and our current stay this past weekend was fine as well.
For our sons’ fifth birthday, we decided to head to Monterey for the weekend. I was able to book this hotel at a great rate so we went ahead and booked it. We only stayed 1 night but had no issues with our stay. Check in was a breeze. It was a very rainy weekend in Monterey when we were there so it was nice to find parking close to our room. We had two double beds and the room was spacious enough for my husband, son and I.
We didn’t spend much time in the room since we were there to explore Monterey and unfortunately didn’t get to check out the restaurants or any of the other amenities the Hyatt offers. I will mention that the walls may be a bit thin as we could hear some of our neighbors talking during our stay. It didn’t bother us too much though. I just turned on the white noise and we slept comfortably. Overall, our stay was nice and I would definitely return. It’s about a 5 minute drive from the Monterey Bay aquarium and located close to their del monte shopping center. There is a resort fee of $ 22 during your stay which covers internet, parking etc.

I recently stayed at this hotel during a work trip and had a somewhat mixed experience. The kind and accommodating staff were by far the best part of the experience. I was quite impressed with everyone I interacted with during the stay. Aside from that, the hotel is located on a beautiful golf course, has an overall elegant feel, and is just a short drive from everything Monterey has to offer.
On the other hand, I found the internet connection to be quite poor for this range of hotel. I had issues connecting on various devices all weekend and this is less than ideal during a business trip. The food also left a lot to be desired and a bit under the standard even given the fact that this was a hotel. The room design/​layout was also a bit cheap given the overall price and class of the hotel. Finally, although the horizontal layout of the hotel could be quite charming, I found it somewhat annoying to have to trek 10 minutes to the gym from my room every time! Nothing can be done about the last part, but the others can definitely be improved.
Overall a decent stay, but I have definitely had better.

This is an OK Hyatt Regency. I would say that based on the website information, I was a little disappointed.
First off, the location is just off Hwy 1, but not near downtown at all. You will need a rental car if you stay here. And, if you are here for a prime event (like the AT&T ProAm or something) finding an available Über is very challenging.
The hotel rooms have been updated, although they have an external air conditioner sitting in the corner that reminds me of what my grandma had in her trailer.
This is a very large property, some of it is beautiful. There is a fire pit in the back that is great in the evenings. The pool area is decent, and there is an outdoor hot tub.
It is connected to the Del Monte Golf Club, which in my opinion, is a must play. It is owned by the Pebble Beach group, and is the oldest golf club west of the Mississippi. In my opinion the history alone makes it a great course to experience.
The rooms are not quiet. And, the hotel is set up as a series of disconnected buildings. From the outside, they look really dated.
There is a liquor store just down the road and a fridge in your room. I guess you have one way to manage being so isolated from everything great to see in Monterey.

This place is terrible compared to some of the other places near by. The walls and ceilings are paper thin. I know this gets thrown around a lot but you could literally here everything. If you want to wake up when your neighbors do, this is the place for you. There is a resort fee which is crazy because there isnt a resort that most people could recognize.
Stay away

My sweet potato and I stayed here for two nights as part of a New Years staycation in Monterey. Pretty standard for $ 110 per night + taxes and fees on Priceline.
Pros:
+ courteous, helpful staff
+ fluffy clean sheets
+ modern, clean and spacious rooms
+ fireplace
+ beautiful golf course
+ amenities (ping pong tables, pool, fire pit)
+ buy Aquarium tickets without the line that are valid for two days!
Cons:
— no shuttle to Cannery Row (about 5 minutes drive)
— on site restaurants are mediocre
— lobby is small so there are no seats during live band if you don’t come early
— first come first served parking = may have to park further from your room (but its free)
When we arrived, they had given us a double full room instead of a single king, so they gave us free breakfast buffet for our stay. I did not like that the shower in the bathroom had only glass walls but no door, which made for poor insulation. Otherwise, I really did enjoy the décor of the room, but wish it faced the golf course instead of the parking lot.
When we arrived the first night, the restaurant was closed so we went to Knuckles the Sports Bar and ordered garlic fries, fried calamari and a burger. The only thing notable was the garlic fries (from Gilroy garlic in the vicinity!). Our breakfast buffet selection included potatoes, bacon, sausage, fruit, cereal, baked goods and an omelette station. Pretty good for 2000s but I just expected a little more cosmopolitan variety in 2016 for a hotel of this caliber.
Good value and very comfortable for a staycation. I would return if I were playing golf but if my destination were Cannery Row, I think I would try to find closer lodgings.

Last minute trip to Monterey and we got an excellent room rate and just love the relaxing evening having a cocktail and then dinner without having to drive anywhere. Yes its a little noisy but most resorts are. Try to stay away from the rooms near the elevators/​stairs as its
a bit noisy too.
Staff upon check in is very nice and happy to provide information or directions during your stay. The cocktail waitress was hilarious and very friendly. I recommend this for a reliable safe place to have a relaxing stay.

I’ve stayed at the Hyatt Regency Monterey Hotel and Spa for many years (I believe since about 2003) while attending West Coast Swing dance competitions held at the conference center onsite. It’s a beautiful hotel located on an old golf course. The rooms are spread out in a number of low buildings thoughout the grounds instead of one tall structure, so there is a very open feel to the whole property. There are walkways around and between the buildings with pools and fire pit areas spaced around the grounds and everything is green and beautiful. The rooms are very comfortable and come with ample conveniently located outlets.
There are long open wood shelves under the sink area which are very convenient to keep all your toiletries, cosmetics, and hair products handy without having them sitting out on the bathroom counters. There are two things that are a little strange about the bathrooms. First of all, there is a sliding door which doesn’t completely close around the edges, which could be a little awkward if you’re sharing the room with a roommate and like privacy. Also, there are no tubs, just a shower that has only a half wall made of a see-​through material. This allows for water to splash right out onto the bathroom floor as there is no shower curtain or sliding door to keep the water inside. You also wouldn’t want anybody running in to use the facilities while you’re in the shower as you’d have no privacy whatsoever. I found this very strange at first, but I’ve just kind of gotten used to it over time. The beds are very comfortable and there was no sign of bedbugs in the mattresses (yes, I’m mildly OCD about checking those kinds of things. The guest rooms have a choice of free wifi or a faster internet connection if you’re willing to pay a daily fee for it.
The hotel has undergone a series of radical renovations over the last several years to both the rooms and to the conference center. The conference center in particular is very beautiful now.
There is a Starbucks up in the main building near the registrations and there are a lot of seating options in the lobby, nice groupings of comfortable upholstered chairs. The sports bar, Knuckles has a decent beer selection and serves plenty of bar favorite comfort foods.
I’ve never had time to visit the Marilyn Monroe Spa located on site, but if I ever have an extra day here after an event I’d love to try out their services.

I would never stay here again. While the grounds are pretty the buildings are very dated and in need of a serious remodel.
Blow drying my hair and having the extremely loud portable air conditioning unit turned on at the same time (not an outrageous request in my opinion) resulted in a blown circuit and not being able to use any of the outlets in my room.
The room faced over the main road that runs through the property and housekeeping (loudly) started unloading carts of towels at 5:30am right below my window, which continued even after a call to the front desk. They also parked buses, here for the conference center, right outside the building which would sit with their engines running for at least 30 minutes before leaving. Since the portable air conditioning units were so loud, I wanted to keep the door open for air but then had to listen to all the noise outside and the smell of diesel from the bus engines. Needless to say, not a enjoyable stay.

I stay in Marriotts a few nights a week, when I can’t find one or it’s out of my budget I use the
app which gives you a free night for every 10 you stay! When coming to Monterey this Hyatt was featured, by the looks of the pictures and the reviews, it seemed great and I decided to book it.
I’ve stayed in 5 star Hyatts before, this is more of a 3.5÷4, could do with a remodel but it’s great to know there’s a large chain hotel like this in the area that’s decently priced. The grounds are nice, the staff is welcoming, the view of the golf course is gorgeous, there’s plenty of places to get food & drinks and it’s close to all the main attractions.
Now this is definitely a family hotel, I wouldn’t recommend staying here if you’re in town for business but I would come back again if I was there for pleasure. I’d had a long day and wanted to use their pool, as I walked to my room I noticed a lot of kids in the pool which is not a bad thing, it just didn’t go with the mode I was in during the work week.
The rooms are nice and spacious, the beds are comfortable, there’s upgraded t. v’s and really nice showers and bathroom amenities. I did think the air conditioning unit was odd but I just opened the balcony doors to let the nice Monterey breeze in. The walls are a little thin, I tried to take a quick nap before going to dinner and I think the room next to me just must have had 2 or 3 kids under the age of 5 so that nap didn’t happen but I slept soundly throughout the night.
My favorite part about this hotel was their fitness facility, it was great! Being that I always stay in business type of hotels they always have a small gym with 2 cardio machines and some weights, this had everything you could possibly need so I really appreciated that!
So overall good hotel for a good price, friendly staff and highly recommended for a family vacation, just not a business stay unless your entire company is there and you want to after party at Knuckles, the hotels sports bar!

Buen hotel​.pero​.la cosa fue al regreso, tenia un voucher prepago de argentina, y al llegar pregunto por el resort fee y me dijeron q ya lo tenia incluido en el mismo… pero a la vuelta zas! Me llego el cargo a la tarjeta de credito (que le piden a uno cuando llega a estos hoteles) nou! Eso no corresponde! Muy mal x ello! Me mintieron y no corresponde. Ojo! No se dejen engañar! Cuidado con este hotel!!!