Keepsake Diamond Center

Ron is the best! My husband and I got my engagement and both of our wedding rings from him. 1^st class service, something that is becoming rare nowadays. We have gone back to purchase other pieces of jewelry since our wedding. This is our go-​to spot.

Keepsake diamond Center is the store that just keeps on giving. And a stand behind everything they sell 1000% doesn’t get any better than that

Wonderful customer service! Will definitely be back if I ever need anything.

I like the service at Keepsake. I have never had any problems with my orders. No matter who was in there, they have always been extremely helpful no matter if it was with a repair, recommendation or an order.

I am going to start responding to comments made on Unilocal.If we can get negative reviews on Unilocal when only half the story is told. Jim a lot of times does extra work on rings at no charge just to make sure that diamonds will stay in place. when tips and prongs are worn down there is more time spent fixing the tips than sizing the rings. The sizing repair that Jim had to do needed prongs. Jim did not want this ring to leave the store with additional work being needed so he repaired the tips. He ended up putting 16 tips on this ring at no charge, normally a 320.00 repair job.

My wife took her wedding ring 2 keepsake to have it sized larger they told her 2 weeks before it would be done it was supposed to be done buy days end yesterday she called they said it would be done yesterday by days end she did not go to pick it up she decided to go this morning before she left she called and they said they need 2 days and today before its done again she said she wanted to just pick the ring up and take it somewhere else after she hung up the phone the jeweller call back and I answered the phone I talked to him he said there was more repairs necessary on the ring but told us it would be done in 20 minutes when she came to pick it up she went to pick it up he did not set one of the diamonds back in the ring did not complete the ring he told her that he needed until days end to complete the ring at this point she was over it now we need to take the ring to another jeweller to have it completed correctly and hopefully when promised my review is accurate and to the point be aware they do not hold the Promise no more business from us keepsake

My fiancé surprised me with an engagement ring, he said that they were so attentive and helpful. They helped him find a beautiful ring that complimented me and my style so well. We also decided to go to them for my wedding band and his ring and they were everything he said they were. I felt no pressure to buy but at the same time could feel their passion to help us find exactly what we were looking for within our budget. The wedding band I found needed to be sized and they promised to do it within 24 hours because we were pressed for time.
I had the best experience ring shopping here and would recommend them to all my fellow engaged couples!
Thank you Keepsake for making the beginning of our happily ever after so memorable!

Ron at Keepsake Diamond Center is amazing! 2 years after having my wedding ring from Keepsake I broke it… BAD! After freaking out and looking for a good jewelry repair shop in the area, I decided it wouldn’t hurt to call Keepsake and see if they could help me. Since purchasing my ring in 2013, my husband and I have moved from California to Florida. I explained this to Ron and he was extremely helpful. He told me to send my ring to Keepsake in Monterey and that they would take care of it, free of charge! I got my ring back today and I couldn’t be happier! Keepsake Diamond Center not only reattached the setting to my ring, but they also replaced the missing diamonds around the band! I couldn’t be happier with the quality of work and the excellent customer service that I received from Keepsake Diamond Center!

Ron helped my (now) fiancé design a unique dream ring for me before his proposal. There is no way we could have gotten such a beautiful sapphire with the perfect setting at any other jewelry store. He was incredibly helpful with a fantastic attitude. It made complete sense for us to both work with him in ordering the wedding bands, as well.
Every time I go in, he offers to clean my engagement ring off. He asks us about our lives, how things are going. From the first moment we stepped foot in his store, two female customers told us we were in good hands and we should trust his work. We are so happy we listened!
We loved everything about our experience working with him and with Keepsake! It could be such a stressful thing to tackle (ring shopping), but the entire experience was wonderful.

Never before have I recieved such exceptional customer service at a jewlery store. My wife and I walked in on our 11year wedding anniversary and were amazed by the staff. They were warm, friendly, and genuine. See Ron if you want someone who is honest and excited to help you make the perfect selection. I will definately be back!

My family’s been going to Keepsake in Monterey and Salinas for years. You can’t beat the quality and the service. Like tonight for instance, I went in to get my ring and earrings cleaned while shopping at the mall, and Keri and Ron were so nice. They cleaned my jewelry for free, and Ron even changed my watch battery free of charge! Truth be told, they clean my jewelry better than those high priced shops like Gaspers. I highly suggest them to anyone! Thank you again, you made my day!

Ordered bands to match wifes expensive 2 caret marquis cut ring so we had wedding bands to match for our July wedding, this was in February. We were asked to pay up front as it was a special order, $ 1200. We wanted metal and diamonds to match the ring. Almost 2 months later went back and my wife called me at work upset, wrong rings, they had square not point to match the diamond. Gave them a second chance at Keepsake when we should have got a refund, they reordered the rings. Couple months later we finally were able to go pick em up. They were originally going to be allowed to solder the 3 rings together to make one ring. We had enough of the pushy and manipulation as they tried to get us to use the wrong rings they got the first time so we left. Paid no attention right away until we went to our trusted jeweler to attach them after checking them out. One ring was correct metal, the other ring was cubic zirconia, and the metal already showing it was plated not solid. What a straight rip off, likely the display piece since they could not order two of the same piece, which they claimed «was from a different manufacturer» when we picked up the rings. I would not trust these two guys. We like to buy jewelry often and we will never spend a cent in or near or with anybody even remotely related to these people.

Ron, who I believe is the owner— hands down the nicest man ever! My husband (at the time boyfriend) were looking at rings. I honestly didn’t care to get the biggest or greatest ring. I just wanted something within budget or less so that my husband wouldn’t be pressured to spend a lot. I explained this to Ron and he understood our finances. Low and behold, I get proposed with the MOST BEAUTIFUL ring. My husband went back after I spoke with Ron and apparently Ron worked something out with my husband to where I was able to get the ring I have today! And let me tell you, I get compliments EVERYWHERE and it stands out! And after finding out the deal my husband got— I don’t think we can ever thank Ron enough for being sympathetic with us and truly wanting to help my husband to get a beautiful ring for his future wife. From this day on, we still are in touch with Ron. He is just a good man in all. If you want a diamond center that cares for their customers and don’t hassle you or pressure you, this is the place to go. Oh and I get unlimited cleaning on my ring! =)

I go to school in Monterey and bought a new watch last month. I walked into the store to get my watch fitted, and they helped me no problem or hassle or charge. The guys that work there are really nice and as I waited, one gentlemen took a look at my ring that I got from my grandparents. I also tried on a ring too. I highly recommend them and will go here again without a doubt!

I’ve gone in several times and every time I’ve gone to this specific store I have received the best service. The employees are helpful and courteous to their clients. Wonderful experience, I will return!

Spur of the moment because my Baum & Mercier watch had stopped. Thought it might be the battery. Person in back office took the watch, put in a battery but didn’t know if it would work because there was no second hand. $ 10 charge and when I called back later because it still was not running, the person said I should have assumed that if it wasn’t running there was more of a problem with it and oh, by the way, «I’m not a watch repair person». He was rude enough that I called the owner and he was nice, but had no suggestions. When I said that most jewelers who replace batteries at least wait a few minutes to see if the watch would actually work and perhaps if the man in the store would have told me up front he did not repair watches, I would have gone to another jeweler who actually knew more about watches and how to repair them, he agreed. I do have to say the Jon Silva, the owner was upset that I was treated badly and apologized but was at a loss as to how to correct the problem. When I indicated I would not be going back to get the $ 10 because I didn’t want to have to put up with the person who changed the watch battery, Jon did not step up and say anything — he’s the owner and he could have had a check mailed to me. Also, Jon does not seem to have a handle on how this store is run; when I told him I originally asked to speak to the Manager, the saleswoman could not find a sufficient answer and said the Manager was not actually around much, but flitted in and out, he had no comment. Jon appears to no nothing about handling his employees and customer service — his attitude is duplicated by his employees who do not know the meaning of customer service.
Locals try and remain loyal to retailers around the Peninsula, but it’s difficult when they act as if they don’t care. This is a poorly run store and the attitude of the person who works on jewelry (though I’m not clear as to what that actually means) and the saleswoman are clearly challenged.
I will not go back and certainly would never recommend this jewelry store to anyone. There are others outside of Del Monte Shopping Center who do wonderful watch repair and I’ve learned my lesson.

the sales girl barely looked up from her computer when we walked in. She basically didn’t care to help us find an engagement ring. When she asked what shape and I replied she said, we don’t carry those because they’re not in style. Pretty much didn’t ask me any other questions about what I might be looking for.
This was my first time out engagement ring shopping. Not gonna lie, kind of a big deal for any girl. Needless to say, since I’ve never done this before some guidance, questions, suggestions would’ve been helpful. Got nothing from her except a sizing up of if we were going to drop 10G’s for a diamond or not.
1) she was totally distracted. Fine I get that customer service is hard (as I have a job in it myself) but no one else was in the store!
2) felt sized up like I wasn’t snooty enough to buy a ring. Any real business person knows that you never discriminate against your customers. You never know who might buy a ring.
3) Girl needs to take a class on sales. Don’t insult your customer. Especially if it’s about her wedding ring. A wedding ring lasts a lifetime, I am not picking it based off of whats in style (though Katie Holmes, Princess Di and now Prince Williams fiancée and plenty others have this shape) but rather what suits me to where for a lifetime.
4) Learn to guide your customers. Ask them questions. Draw them into trying rings on. You’re going to get more business by showing interest in helping them find the right ring and offering to try some on rather than saying, «oh we dont have that, we’ll call if we do, here’s my card, bye».
I’m not going to work with someone on a huge purchase that doesn’t care. Bottom line.
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Right when I walked in, I was greeted by warm smiles from Petra and the other saleswoman there. They were both extremely sweet.
My ex bought me a ring about a year ago, and I was wondering if this was the place where he had purchased it. They first offered to clean it. Then, the saleswoman asked my information to see if my ring was from there. They were both very helpful!
Also, unlike Zales (right down the way from Keepsake) I felt no pressure to purchase. At Zales I immediately felt pressure from the staff to purchase, which makde me uncomfortable.
None of that here!
I definitely recommend Keepsake Diamonds!