Ohlsen Cassandra MD

Bitch of a receptionist. Wife tried to get in to see doctor and all she kept saying was no new people. Won’t provide referral for another doc. If you’re thinking of using this doc just keep looking. No help and a disrespectful staff. Not someone I want dealing with my health.

Excellent staff. Very disheartened to learn of her profound and life threatening indifference to competence:

Always enjoy the efficiency of Dr Ohlsen and her staff. Everyone is so nice and genuinely helpful. Highly recommend.

My husband and I have been patients of Dr. Ohlsens for years. Her receptionist Liz is an absolute nightmare to deal with. She NEVER calls you back and I ALWAYS have to keep calling to get answers. She is the typical gatekeeper. We have NEVER been able to get an appt. when either of us is sick… and the final straw for me was being turned away for being 5 min. late for my flu shot appt. that took me 2 weeks to get in for! UNBELIEVABLE! Thought I was being punked! Walked next door to my gyno and they gave me a shot immediately and agreed that I was treated poorly. Her office tried to reconcile with a call but since then we have had 2 more terrible experiences with interactions with that office. We are officially done with her and that office.

Wonderful experience. Caring doctor and staff.

I have been a patient of Dr. Ohlsen’s for years and have had the very best experiences on every visit; thorough, polite, professional… her staff is most attentive as is Dr. Ohlsen. She is wonderful ***

I have been a patient of Dr. Ohlsen for about a year and a family member has been a patient for a few years. We have always found Dr. Ohlsen to be very professional and knowledgeable.
Like any doctor we have visited, we have sometimes had to call back to check on prescriptions or to follow-​up with her office staff. However, her office has always been courteous and respectful to us.

My wife and I have been seeing Dr. Ohlsen for 4 or 5 years. We have always found her to be helpful, knowledgeable and genuinely interested in our health and well being. All of the specialists that she has referred us to have been tops in their fields in our area. For a time some members of Dr. Ohlsen’s office staff were not up to par, but she has now assembled a very professional, friendly and helpful team.

Very negative experience. After waiting in the waiting room for over 20 minutes I saw Dr. Ohlsen. I had a similar experience to other reviewers where she was incredibly condescending when I asked about birth control. I would never go back to her.

Great bedside manner. Extremely knowledgeable, especially in regard to nutrition information and using food to heal illnesses. Most intelligent, intuitive doctor I have ever met. I describe symptoms and she’s got the correct diagnosis even before I’m done talking. One of the best doctors in the Peninsula. Don’t hesitate to try her, she’s the real deal!

For an office that penalizes a patient so harshly for being a minute late, you might think they would own their own mistakes and make it right when they make an error.
Not so. When I arrived (15 minutes early) I was told they weren’t aware I was a new patient and would not see me. I let them know I worked in San Jose and had taken a day off to take care of all my appointments.
No compromise. No, well, it will have to be a short appointment, or can you come back in an hour. Apparently she has enough patients and doesn’t need my family’s business.

I agree with other reviewers, in that Dr. Ohlsen, herself seems competent and is friendly. However, the office staff has been very unprofessional. Frist strike: Once I was scheduled for a breast exam and pap smear, rather than a complete physical which I intentionally scheduled, since my insurance company covers the full physical and I needed one. Second strike: About a year later, I called and requested a H1N1 Vaccine which I was told that they had, but the receptionist said she was not certain I would be able to receive one because it was for patients with compromised immune systems. It did not matter to her that I have had a stem cell transplant, chemotherapy and a splenectomy… She never called me back and I did not end up getting the H1N1 vaccine from my doctor’s office. Third strike: I had a cough, and had come in contact with rodent droppings and dust and needed an appointment to rule out hantavirus. I was scheduled for the next day. As I am a professional and had a meeting that ran late, I called the office to notify them that I would be running between 10 and 15 minutes late, they responded that it would be cancelled. I could not make the appointment the next day that they offered me. I have now been charged $ 35 for a cancellation fee, that they cancelled! I’ve had it. I am taking my business elsewhere. Again, my interaction with Dr. Ohlsen was always positive, it is just a nightmare getting services.

I have been to see Dr. Ohlsen a number of times and she has always been pleasant. I would say that she has a decent bedside manner.
However, recently I have run into some issues with the way in which, I as a patient, have been handled. I am big on customer service and I have felt a huge lack of patient service.
I recently needed to have a prescriptions refilled and the pharmacy faxed it over to the Doctors office four times in three days. Never once did I receive a phone call or a follow up to say that it was not to be refilled. Rather I had to continue to call. It was the day that my prescriptions ran out that I finally received the answer that I needed to have more tests before I would be able to get my prescriptions.
Now please keep in mind, this is a prescriptions for a thyroid not pain meds. So basically not an abusive drug.
When I explained that I had just had the test done two months prior and that it is usually once a year, they told me that I needed to do it anyway. When I questioned I was told that is just what they need to do.
Now also keep in mind, whenever I have these tests they come out to be about $ 400.
I then asked to speak with the Doctor because I felt like I was not being heard as the patient and was told multiple times that they would talk with her and call me back. I did not and had to call again. This time I went round and round with another woman and asked to speak with the Doctor and was told she had left for the day!
Long story short… I as the patient am doing the work that they, as the Doctor should be doing… so why am I paying? I have requested my records and will be seeking a Doctors care that actually CARES!

Mixed feelings here. Dr. Ohlsen is friendly enough and seems to know her stuff. Generally I’d say that I’d recommend her. I’ve had multiple positive visits.
However, I’ve found her to be a little old school when it comes to things like birth control, and has been a tad bit condescending at times.
Additionally, on one visit I found myself being treated as a guinea pig and was given a shot by from the sounds of the conversation, someone who’d never really given shots before! And nobody asked me if this was okay!
Another time I got a bill from them threatening to send me to collections for not paying — the funny thing was they’d never sent me a bill before that! Believe me, I’m really OCD about such things! And because I’m OCD about such things I wanted to get it taken care of RIGHT away, but guess what, the billing lady suddenly was out of town for two weeks after I got the letter. Grrr.
And finally, the receptionist is not friendly at all. I’m on edge every time I interact with her because it seems one wrong word or question will be returned with a frown and a lecture. Sigh. The only good thing about this is that they’re usually not running late at all because she sends away anybody who shows up a minute past their appointment time telling them they need to reschedule!