Quest Diagnostics

This is the absolute worst lab I’ve ever encountered. Came to get blood work, with an appointment, still waited 45 mins. Then they did not even run the correct blood work on the lab order, had to come back a second time. The front desk staff is rude and unorganized. Definitely won’t be using this location, or Quest, ever again.

After Unilocaling my bad experience at the Pacific Grove branch, I made an appointment for this office. I’ll preface my three stars by saying there is Zero stars for the fact I got turned away, yesterday, at 4:15pm. Their office hours says open until 4:30. I was told I have to get there by 4pm. I called corporate and got the number for the district manager. She apologized and said that I should not have been turned away. So, I arrived WITH an appointment and the same person greeted me. Whether she remembered me, I don’t know. I decided to stay quiet and she was pretty nice, I have to say. In fact, she got friendly and I actually relaxed and was out in 20 minutes. I decided not to say anything to her. Let the district manager say something, if she ever really does. Lesson learned– you must have an appointment, or you will be frustrated. This place isn’t a one man/​woman operation like the one in Pacific Grove, so I’ll come here from now on.

Very bad service. I forgot my insurance card and told them that my wife is bringing it and they told me they can’t draw my blood without my insurance card. What kind of shit service is that…

I have been using Quest in Monterey for years, and it has always been a good experience — until July 2, 2015.
On that day, after a rather long wait, a woman finally appeared behind the counter. I never saw her there before. She was wearing regular street clothes, so, I had no idea who she was. She was abrupt and pretty rude when talking to me. Much later, she put on a blue gown and told me to go to room 2.
After she struggled for about 14 min. with entering my information into the computer there, she grabbed the equipment without sanitizing her hands in any way.
I said politely: «I have a little request: Could you please wash your hands with soap before drawing blood?» She got extremely mad and barked: «I washed my hands before, so, I’m going to use this», put a drop of hand sanitizer on her hand and grabbed the equipment again.
Her whole manner was so rude and aggressive that I became afraid of this brute and what she would do to my veins with her dirty hands and her temper.
I said: «I have been coming here for many years and usually have my blood drawn by another phlebotomist over there, whom I know well. So, if you don’t mind, I would rather follow this tradition today…» She got even madder and started yelling: «Which one?! Why didn’t you tell me before?! Which one?!»
I said: «This lady over there». This savage of a woman started shouting even louder and looked very threatening, as if she were about to hit me: «I have the right to refuse service to you!!! Go away from here!!!»
I approached another receptionist and asked to speak with the supervisor. The receptionist said that the supervisor was not there. I asked her to write the supervisor’s name and telephone number for me, as well as the rude employee’s name, which she did. I also asked for the Comments /​Complaints book, but she said they don’t have such a book.
Meanwhile, the brute (whose name turned out to be SABRINA C.) kept yelling and yelling right there, behind the counter and for all the patients to hear and witness the ugly scene.
After the other phlebotomist performed my blood test and gave instructions to me for a urine test, I left the place.
I don’t know how this savage and brute, with a mouth as big as the Pacific ocean, could be allowed to do any job, let alone to draw patients’ blood!
This employee does NOT deserve any stars in my review, or, rather, deserves many stars with a minus sign. The reason you see one star is, this website doesn’t allow a no-​star rating.

I scheduled an appointment for a Friday afternoon, as my work schedule makes it very hard to squeeze in appointments during the week. I arrived about ten minutes early, and was greeted warmly and taken back right away. My blood draw was quick and painless, and my husband and I were even joking with the phlebotomist as she worked.
I last visited this lab about five years ago, with similar service. I have had blood work done at other Quest labs, and through CHOMP, and wouldn’t recommend them. The staff here is just exceptional, going above and beyond to make you feel welcome and comfortable.
If you’re in a hurry or concerned about wait time, scheduling an appointment is a breeze online, and you have the option to modify it if your schedule changes (as mine did!).

Horrible customer service. I checked in and the lady at the front actually disappeared for 20 minutes! No hello, eye contact or anything. I’m sitting here and the place has run out of seats. People have actually given up and have walked out of the place. Do NOT come here if you would like to have a normal 15 – 20 minute appt. I’ve now been sitting for 40 minutes with no acknowledgement from any staff.

I will not be returning to this lab. I went in for some important testing that required fasting in August. I did not hear anything back from my doctor, so I assumed everything was ok. In fact, Quest never got the results to them, and I only found out when another doctor associated with the ordering doctor noticed that it had been ordered. So I went to the lab and asked about the results, and directed to call a number out of state. The first attempt the woman hung up on me because I was not satisfied with her answer that the results were sent electronically – I saw my records at the doctor’s office and they are not there. I called back, this time being told that I was in the wrong department, and I had to speak to a supervisor in another department. So after being transferred, I was greeted by voicemail. Still no response, no lab results. My insurance will not pay for these to be done again, because not enough time has elapsed. This service is terrible. Plus the lab technician at the lab where I tried to get some help with this, was abrupt, looked dissolved and dirty, had a red complexion that reminds me of an alcoholic complexion. I will go to the hospital and pay more than have my time wasted and my health put at risk.

Went in to get a test done today at 2:00pm. There was three women working. I got helped immediately. Very friendly and nice. Only problem I ran into was that my doctor had not faxed over the info so not their fault. Other than that was in and out. I saw a sign that said you can go on
or call to set up an appointment first if wait time is an issue. But my experience was quick even without an appointment.

I had to fast for 12 hours so I made an early morning appointment online. When I arrived there were 7 people their waiting, receptionist was rude AND wait was over an hour? Why make an appointment? Terrible customer service!

Technical staff seems knowledgeable and kind. Receptionist however is rude and incredibly unhelpful. Due to the enormous wait times and this woman’s horrible attitude, I would much rather go elsewhere.

Went in Yesterday for routine test lobby was over crowded employees were standing around behind the counter and nothing was getting done, I also suffer from PTSD and became very uncomfortable in the lobby with so many ppl crowded in such a small waiting room. So I decided to leave and call as I’m leaving to make an appointment to avoid this whole situation and Cathleen answers SHE WAS EXTREMELY RUDE AND INSENSITIVE TO MY CONCERNS AND CONDITION I WONT BE COMING INTO QUEST MONTEREY ANY TIME SOON OR RECOMMENDING THEM EITHER… if you resort the reviews by date you get a good idea of the quality of work here.

Find another lab! I took my daughter after a Dr’s appointment to get her labs done. She had been fasting all night and morning. We waited for over an hour and literally saw only on person go in and one person go out. I have no idea what they were doing, but it wasn’t enough! We left and walked right into another lab on Cass waited 2 minutes!

I call ahead specifically to get their hours, make sure they don’t close at lunch time, and make an appointment. I make the appointment through a different phone number they gave me for 12:15pm.
I take my lunch hour to get over there to see a note on the door saying they are closed from 12:00 — 1:00 due to being short staffed.
I knock… no answer. I call twice while standing outside, no answer. I look in through the window and see a patient AND a receptionist.
Typical crappy service from the lab that has a monopoly in the area.

Staff is friendly, professional, speedy, and Heidi took my blood quickly and flawlessly. Wonderful lab. Very happy.

Got to Quest early this morning and was pleased to get in and out of there in less than about 10 minutes. That included the wonderful nurse taking my blood painlessly and quickly. True professionals.