Sasha Alexander, DDS

Due to an insurance change this year, we were assigned to Dr. Alexander. To be quite honest, I have always had a fear of dentists due to an accident I had at age 15 when I lost my upper front teeth. Reading the reviews did not help my fear. I needed some major work done, so called for an appointment. It had been some time since I had been to the dentist and I knew I needed a lot done. I was greeted by Becky (Dr. A’s wife/​Office Mgr.) on the phone. Upon explaining my situation, she not only got me in quickly so I would not dwell on my fears, she listened, and was beyond kind. When arriving for my appt., Becky again was beyond professional and kind. In my first appt I met Mari (Dental Asst.) and Dr. Alexander. I was impressed with both. After my exam/​x-​rays, Dr. A. sat and went through the various options I had. Prior to leaving, Becky had all out of pocket costs clearly listed for me based on my insurance coverage. Again, I was impressed and it was easy to choose which option would work best for me because Dr. A. was so clear in describing treatment plans for each option.
The following day the work begins and remember, I have a horrible fear of dental work. Over the course of the next couple of weeks I had several procedures done by Dr. A. along with his assistants, Mari and/​or Betti. I have NEVER felt so comfortable in a dental chair/​office. All three were incredible in all they did during my treatments. I expected some severe pain. Never during any procedure did I encounter that. He prescribed pain meds telling me to expect some pain due to the procedure. I never needed to take any pain meds!
Within a month, I was back to having a great smile, one I am again proud of, clean teeth, and no longer the fear of dental appts. that I once had. Not once did I feel judged for letting this go so long due to my fears (and out of pocket cost presented by former dentist), but rather I felt supported on getting my smile and dental health back to a good place within an extremely reasonable amount of time. I could not be happier and will definitely continue with Dr. A.
The office is welcoming and cheery. Becky is beyond delightful and professional. Both Mari and Betti are wonderful assistants to Dr. A. I cannot say enough good about the two of them. Dr. A. is a smart man and very good at what he does. I have spent my career in healthcare, and was very impressed with some things he said over the course of my treatments, not to mention the outcome of the work he did on me. He does not run a high dollar «Dental Spa» but has a clean, welcoming, efficient office and team, and will provide patients options that best suite them. He and his team clearly believe the patient comes first. I would HIGHLY recommend Dr. A and his team to anyone needing dental care.

terrible, it is not responsible at all. he just want to make money. and I suspected that he told a lie to me and said the problem serious and exaggeratedly

I have been a patient since around 2000. I travel from Salinas because I am very happy with all aspects of this practice (wish it were closer, of course) for a number of reasons: Sasha does the cleanings, he is very thorough, experienced and friendly. The cosmetic work he has done for me is also first class. The office staff have always been super friendly but the dental assistants not chatty, just all business. The office is extremely clean and well run and I’ve always been treated fairly by the office with no pressure to clear bills while the insurance process grinds its way onward. Why the negative reviews? Sasha immigrated from the former Yugoslavia — he’s European — so can come off as a little gruff or abrupt at times. I don’t mind since I don’t really like being BS-​ed through a dental visit!

I have been going to Dr. Alexander for several years now. The office location has moved and the atmosphere has really changed with a new employee at the front desk (Rebecca) who is extremely personable, knowledgeable and explains insurance coverage. When I had a problem and needed immediate assistance, Rebecca got me in the same day to see Dr. Alexander. The assistants are professional and personable. Because I drive a distance, I always use the rest room and I must say it is one of the cleanest I’ve seen. The entire office is clean and cheerful with yellow paint and Dr. Alexander himself is very cheerful. I’ve found him to be extremely patient with the elderly, explaining things several times if need be and always asks if I have any questions. He is efficient and knowledgeable. I don’t believe I would have been this pleased several years ago; however, I can’t say enough about the positive change for the better this office has made.

Dr. Sasha Alexander has been my family’s dentist since 2006. A cultured and witty man, he seasons his expert treatment with humor and a very light touch. Dr. Alexander always explains what he’s doing as he proceeds, and he and his staff (which includes a very warm and caring wife at the front desk) are prompt, professional, and super solicitous as to my overall well-​being. I’ve never waited more than five minutes for an appointment to begin, and always manage to dip into the office’s supply of magazines. Today, when I commented on some recipes in a SUNSET Magazine, Mrs. Alexander photocopied the recipes for me.

I got my comprehensive exam and full mouth of X Rays done with Dr. Sasha Alexander who told me that I had a few cavities to fill in. I said that I was going to get the Clifford Test done to find out what fillings, glues etc., I am allergic to because I have an auto immune disease. I explained that the full report would be sent to him so that he could order what I am NOT allergic to. His wife who is the admin there said that the doctor would not do this for me and that he was very comfortable with the products he is using already. I explained that what is best for my health isn’t necessarily what a doctor chooses to use and that I was willing to pay for the product to be ordered before my visit, and that all Dr. Alexander would have to do is call to place the order for me. They still said no, so I found the BEST dentist in Santa Cruz (Dr. Biles) who is completely holistic and uses Bio Identical testing for all of his patients. So I paid out of pocket to have all of my work done with this new dentist and then came back to Alexander for the cleaning because I am paying for this HMO plan monthly. That was issue #1. Secondly, Alexanders wife took my appointment for a cleaning with the hygienist and then once I was there called me to the desk to tell me that the cleaning couldn’t be done until ALL my other work was done! I said, «Oh well, it is all done already.» Alexanders wife in front of her hygienist and a patient… said, «Well this isn’t a car wash. You cant just come and go as you please between doctors.» I said, «I am not seeing the doctor, I am just getting my teeth cleaned with your hygienist and I have already paid for a full mouth of X Rays with you and my exam. You don’t want my business? I reminded her that I had no choice but to pay out of pocket with another provider for the fillings because of my auto immune disease and that Alexander was not going to help me with this and that when you have an auto immune situation, your body over reacts with inflammation and fighting the foreign material for the rest of your life. My thoughts are that if you are overdue for a cleaning, after you have your comprehensive exam and X Rays you should be able to have your cleaning as it affects your overall general health and heart health. Alexanders office told me on my first exam that I had to get ALL my work done first before I could get my cleaning. Every dentist I have ever seen up to this point has allowed the patient to choose what work to do when, and cleanings happen right away. We are the paying clients with choice not powerless slaves to not be able to have choices or intelligence, who hand over 100% power our doctors. That was the old way of the past and people are wising up to being true consumers making educated decisions about their health and working WITH their health care providers, not just taking orders. I called the insurance company and told them of what happened and they are not happy about their insured being treated this way and assured me that if they get several complaints about a dentist that they are just taken off the Provider Network List. Alexander is the only HMO dentist in the area and most likely this is his main source of revenue. Perhaps they should come to understand the culture here and step down from the power pot a little and give a little kindness and respect to patients/​consumers. If you are in the health care business then you should have the patients health care concerns at the forefront of your priorities.

I have been reading these reviews and I couldn’t disagree more. I started going to Dr. Alexander when they were at the old office which wasn’t so pretty but the new office is nice and super clean. As for the staff, his wife I think runs the front and she has always been super sweet. As for Dr. Alexander, he is really nice too and always seems very cheerful and appropriately concerned when I ask about something. I had gone to another dentist prior to him and he had told me I needed all kinds if work done and when I inquired about my wisdom he tried to convince me to let him pull them on the spot!!! I was mortified and left in tears. Dr. Alexander looked at my X-​rays and said there was a tooth that I should keep an eye on and referred my to an excellent oral surgeon for my wisdom teeth, not nearly as much as the other guy! As far as billing issues… haven’t had any. My only complaint would be wait time. I waited almost 45 min for my appointment the other day:(If this was such a bad place I doubt they would have such a wait:)

Session 1: New patient. Walked in, very clean. Staff was very professional and friendly. Explanation of terms and conditions was very clear.
Wait time was between 10 – 15 mins. Got X-​rays and cleaning done in one appointment and got referrals to get other services done, one more pressing and the other cosmetic. Dr. Alexander did not try to sell me anything extra and was very pleasant and professional.
Session 2: No matter how much local anesthesia he put in my mouth for a minor filling, it still hurt. He was not as friendly as the first time, and a bit rough while injecting a very painful anesthesia. Ended up not getting the filling done and switched from the HMO to a PPO so that I could continue going to the dentist I did before. More expensive, but at least that dentist doesn’t make me walk out in tears. I DID get a refund for the filling…

Terrible encounter! He refused to treat me because I didn’t want to give my SS# even though I have insurance! He actually started an argument in the waiting room over it! Like, what is he going to do, bill my SS#? I explained I’ve had identity theft before but he didn’t budge. That, and the fact he has a full beard (not near my face, thank you very much — I don’t care if he wears a mask like the guy behind the pizza counter at Costco) And, his staff (wife & daughter?) are rude. It was a waste of my time and I walked away glad he wouldn’t treat me when all was said and done.

Can I give negative stars? The Mickey Mouse clock on the wall suggests that this is the happiest place on Earth… what a joke! Like Thomas N., I made an appointment to have my teeth cleaned, only to have x-​rays taken by a technician who literally only said the words «open» and «close» to me during the entire process, then was asked when I’d like to make my appointment for the cleaning. Seriously? I saw Dr. Alexander for exactly 6 minutes, during which time he told me that I had six cavities, but wouldn’t show me on the x-​rays where they were. I could easily go on about how rude the staff were, but the fact is that other reviewers have said it all about this dentist office: «incompetent», «fraud», «awful», «hack». I’m cancelling my insurance and paying Dr. Bianco on Pacific Street out of pocket. He’s been nothing but reasonable and pleasant for my partner and I… the exact opposite of Alexander.
P. S. If you’re reading this and still decide to go see him, ask to see if he has the legal paperwork to perform dentistry. I’d love to find out.

Terrible, terrible, terrible. STAY AWAY.
I discussed an issue I have with one of my front teeth. Before I know it, he’s talking about putting caps on my top four front teeth, three of which are pristine. Did he need new tires for his car or something?
My wife, who was pregnant at the time, wanted to get her teeth cleaned without getting an X-​ray. They wouldn’t do it. Um, really? You really want to risk exposing a fetus to X-​radiation? Or you’re so incompetent that you can’t clean teeth without looking at some film first?
Go anywhere else – just avoid this joker.

this place is all kinds of of awful.
the staff is outright rude, and the services provided by the dentist are shoddy at best. the last x-​rays i got were 4 years ago! as soon as i got better dental insurance, i said good riddance to this place.