Wren Development

I would highly encourage customers to avoid this company.
We have worked with them on several occasions and found them to be difficult to work with, unwilling to perform needed services, and slow to respond to our concerns.
We have had to work around them on multiple occasions to get our home service jobs done — in both cases, companies from the bay area were more than willing to come down to Monterey to help when this group would not.

This review is long overdue… meant to write it when work was done but got sidetracked. Chad and Dennis Wren team were great. They came as scheduled for my multiple appliances (i.e., a difficult slide-​in gas range, range hood, and dishwasher. They are efficient, professional and we will definitely use them again when needed! Thank you

Just had Chad Wren here to install a double wall oven and microwave. I could not have asked for better service. My window was from 12 – 2 and he arrived about 5 minutes after 12. He was friendly, worked efficiently and charged me exactly what was quoted. Even explained some of the install as he went (since my husband and I had attempted to do the install ourselves first!). Only reason this isn’t five star service is because contacting Wren Development was a bit tough. They are apparently very busy. Once I spoke to Chad and had an appointment, it was smooth sailing. Definitely recommend!

I don’t always expect perfection. After all, in the end the goal to exchange a range is accomplished. I’m happy with my new appliance.
Though the Wren people could have made the entire experience pleasant. They did not. Showed up late or not at all. Scolded me over the phone when I asked for
a time window and hung up on me.
Also, when the job was done they did not remember the cost quoted to me. As a customer I remember the money part exactly, but they did not recall. My warning:
Ask for a written approximate price quote. Also try to understand, that installers might be overworked and moody. There is always a first time for everything!
Now I am just waiting for a small item to be finished. Mr. Wren said he would come back and do this. When? he did not say. I hope he keeps his word. May be I should have asked for it in writing???

I am with the better reviewer this team showed up on time and equipped.
They were very respectful of my kitchen and guarded the cabinetry and floor. The stove was installed with out fuss and efficiently. I am scheduled to have a Microwave installed soon I expect the same service.

Rip-​off artists! I bought a dishwasher from BID for a house we just bought as a rental and got Dennis Wren’s name for installation from BID. Showed up 3 or 4 hours late but that wasn’t a huge problem. Dennis tells me that because of the type of installation that it was going to be more than the standard $ 125 install cost. I said ok and that I’d be next door. Exactly 20 minutes later, he knocks on my door and says the work is done. At this point I’m thinking that since he did the work in less than half an hour that there wouldn’t be an extra charge. Poor deluded me. He jacked up the install price by $ 100 to $ 225 and charged me $ 25 for about $ 6 worth of parts for a total of $ 250. I had painters waiting to get started working so I just kept quiet and paid it. Him and his brother could work on a little bit of positive attitude also.
BTW, Props to BID! I wrote them a letter explaining this outrage and they refunded me $ 50!

Do not use these guys. They agreed to install our oven on 12/​23, two days before Christmas, but when we called to tell them the oven was delivered, Dennis said they were too busy, and that they were given the wrong city for the appointment… which isn’t true. Then when my husband said he was angry about it and called the guy a jerk over the phone, Dennis called back and said he was going to come «settle things» with him. The store that we bought the oven from, Western Appliance in Santa Cruz, said this was a problem with Dennis, that he was a hot head. They have repeatedly gotten complaints. It’s a father an son business, and Dennis is the father. If you need an appliance installed, use Allied instead, 831−247−2663.

I Ordered my appliances from BID in Santa Cruz, where Louis was very helpful. They gave us a card for Dennis Wren. They came when they said they would, were very polite and did a great job. Dennis also took the time to advise me on the best way to take care of my new cook top. I am very happy.

We scheduled an appointment with Dennis Wren to install our new oven. Appointment was scheduled between 12 – 3, I had to come home from work (1 hour drive) to wait for him — he did not arrive between 12 – 3! I called at 3:30 in which a woman said he would arrive between 4−5pm. HE DID NOT EVER SHOW UP! He also did not call and apologize. I called him later that evening in which he simply said that he was too busy. Very unprofessional and a big waste of time.