Precision Tune Auto Care

What a pleasant surprise! I called today around lunch and was told to come right in for brake work. I was attracted by the coupon online. I was told that the coupon was for the cheapest pads. I was told I needed rotors but I could only afford one today. What was so nice was that they took me right away, drove me back to work, promptly called with the estimate, called to pick me up at the end of my work day and everything is working well so far. Thanks Ahmed! My new fave mechanic. I will keep coming back and recommend. They only got 4 stars because I still wanted to pay less than $ 300 which wasn’t the case.

Staff very friendly, prices super affordable, service super fast. I’m so glad Sheehy Gaitherburg couldn’t service my car otherwise I couldn’t have found this hidden treasure. Will definitely be back

I have to say they are truly grate told me things that I may want to look at for my car but didn’t push me into more stuff. Shawn is GREAT very good customer service and friendly. Gave me advise on another purchasing of a newer vehicle. Was very quick not a long wait. Job well done Shawn and Precision.

Someone warned me about them and told me about their bad experience. But, I ignored and went anyway, jokes on me. They took my keys and I had to come back numerous times for something that takes less than 30 minutes to fix based on videos I’ve seen by mechanics online. Overcharged, sloppy job, misleading, not communicative, took long to fix.
Other shops like Master Tech, Hoons, Rockville Tire and Auto have 5 stars. Meaning, Rockville Tire and Auto has 22 reviews and 5 stars, Precision has 12 reviews and 3 stars. Do the math!!! Your expensive care is not worth you letting someone dig in who seems to be experimenting because you go in to fix one problem and come out with a more expensive one because they broke something.
Shop around, at this point, we should shop for mechanics like doctors. Would you go to a doctor with a 3 star rating or a 5 star rating? Enjoy being ripped off and overcharged!!!

First time here. Hospitality, great service, very nice and polite people, convenient waiting room with TV and coffee.
Oil change and alignment check was done pretty fast. Sawn provided excellent customer service.

I can’t begin to say enough good things about this place. I have lived in the area a long time and finally found my go to place.
They are very reasonably priced, fast and knowledgable. I have used them for over two years now. I never feel they have mislead me or overcharged me. I completely trust them and their opinions. Also they are fast– I never have waited more than a day for my car.
Frank is awesome and super friendly– and goes out of his way to explain the repair in ways I can even understand. So do the mechanics. They’ll tell me what’s wrong and also recommend other services I would need.
Five stars from me and I will keep coming back as long as they are there!!!

This is a ripoff joint. They quoted me $ 104 to turn (resurface) two rotors already OFF the wheel. This is a $ 40 job, max $ 50 for both wheels. Not going here again.

Follow up:
I called the number this morning (3÷23÷15) and Ext #216 does not belong to John. The person at Ext 216 transferred to to Johns extension which went right to voice mail that said mail box full and that I can not leave a message.

Frank at front Desk had Great customer service. Sean the maechanic was very helpful deffinitly coming back!

I was new to the area and needed a car place ASAP. As a female, and one that knows little about cars, I am always skeptical about car places taking advantage of my lack of knowledge. Well, these guys don’t do that at all, and I have never felt more comfortable. They are awesome, and take efficient, timely and excellent care of my car. I highly recommend this place for anyone in the area!

I purchased an Amazon Local deal for headlight restoration at PT-​Montgomery Village since I was in the area on occasion. I attempted to use it one day in April when in Gaithersburg but was told that the shop was too busy to work on my car that day. I decided to try it again in early June as the deal was due to expire soon. I drove from Virginia to Gaithersburg for this deal so this was not exactly close for me. After one hour, my car was ready. I saw my headlights were even more cloudy than they were before the service. Also, although the car was clean at the time I brought it in, the floor on the passenger side was dirty when I got the car back with what looked like cigarette butts (at least I think that’s what it looked like). I contacted Precision Tune Customer Service to express my dissatisfaction with the service. After leaving a voice mail, I was contacted by a representative who took my complaint and forwarded it to John, the Sr. V.P. John contacted me and seemed to have a defensive manner from the start of the call as he was short with me. After I told him I didn’t appreciate his attitude and that I contacted PT because I received (crap) service, his tone sharpened and he proceeded to tell me that I was «privileged» to have him call me as he doesn’t usually call customers to follow up complaints. Interesting…
After the initial shade, he offered to fix the problem. I thanked him for the offer knowing that I would likely not take him up on it.
Pitiful…
Amazon Local did refund my money for the botched service.

I’ve brought our cars to this Precision Tune Auto Care facility for the past year now and above all else, I feel I can trust the staff to do the needed work with skill and without HIGH pressure to «do this or that.» Their pricing is consistently a minimum of 20% below that of the dealer and I don’t feel that I am sacrificing any quality.

I’m a little surprised at the reviews before me. Fortunately I didn’t check Unilocal before going.
When I first got there I had the Groupon for the oil change and the tire rotation. My car’s been acting up for a little while, the steering hasn’t been smooth and I’ve been burning oil more than normal. During my oil change I asked what they could do about that. The district manager was running the shop that day and he personally went in the back to take a look at my car. A couple minutes later he came back to the lobby and explained I had a vital bolt missing from my rack and pinion. He ordered me a new one and fixed everything for me very quickly. He also managed to get me a new belt for my ultenator, which I had been needing for some time. Everything was quick and smooth, they discussed the prices with me upfront, took me into the shop to show me parts when I had questions, and were overall incredibly polite and helpful.
Not to mention the lobby has water bottles in a fridge and animal planet on tv, which is far nicer than the news or tv dramas.
I thought they did a really great job.

better PTA is at
5831 Buckeystown Pike
Frederick, MD 21 704
(301) 620‑9364
if i could vote a negative star that would be the rate of this PTAGaithersburg business. never again!
pay attention to the reviews because they are right. this place is not where you want to take your business.
if you like foul mouthed mechanics, bad attitude and poor customer service then i encourage you to go here. but if thats not how you like your experience to be while waiting for your car to get its lovin then do your self a favor. dont even waste ur time & money.

I would give zero stars if I could. Took my car in for a basic oil change and tire rotation. The next day realized I had a lug nut missing. I went directly to the shop and they put a new lug nut on and offered a couple free services which was appreciated. Today, a few days later, I smelled antifreeze and checked under the hood to realize the radiator cap was missing! This is unacceptable! Poor poor service. I don’t care what they offer me this time, I will never take my vehicle back for any other type of service or recommend anyone else to this company

I took my Kia Sorento to Precision Tune on January 4, 2013 for an oil change prior to moving to Los Angeles, CA. My husband and I drove my Kia to California and starting hearing an odd sound followed by the check engine light once we arrived in Los Angeles. We immediately stopped at a roadside repair shop and asked them to look at our car on January 19^th. They were about to close but offered to test the car and advise the diagnosis code. The code was a CVVT issue; my husband and I decided to leave the car repair shop after having been there less than five minutes and took the car directly to Kia.
Kia checked the oil level and realized it was so low that it didn’t register on the dip stick. They also observed oil spilled on top of the transmission area to the drivers side of the undercarriage all the way to the back bumper; they took pictures of the same. They then identified the root cause which was a missing oil filter cap o-​ring. This missing seal caused a myriad of issues; Kia had to replace the OCV valve, the CVVT assembly and the bank #1 exhaust cam as well as related gaskets and seals in addition to changing the oil. As a result, we were without my car for a week and a half. The repairs totaled $ 2,881.75. Similarly, Kia stated it was vital that we take the car to have the engine and undercarriage steam cleaned; this cost another $ 80.
We contacted Precision Tune as soon as we were made aware of the missing seal. We sent them pictures and all of the information obtained from Kia; we also requested they contact our Kia representative, Joe Rodriguez, and send one of their local Los Angeles managers to see the car. They did not speak with Joe, nor did they send someone so they could make an informed decision. We received an email from John Wiegand, the Precision Tune Vice President, stating they were not responsible, but that out of sympathy they would give us a $ 300 store credit. Obviously, the Precision Tune $ 300 credit wasn’t helpful in the least as it didn’t begin to cover our almost $ 3,000 bill.
Precision Tune’s contention was that had the seal been missing we would have been aware of the issue sooner via a smell and/​or smoke. We forwarded this to Kia and received the following response — «In response to your questions, why no smell or smoke — the oil filter is located on the top of the engine; the oil spilled and went to the under carriage on the driver’s side (left). Everywhere the oil spilled there is no exhaust as the exhaust pipes run under car on the passenger (right) side. The exhaust on the right side was dry with no oil spilled; therefore it wouldn’t burn oil and wouldn’t smell or smoke.»
Precision Tune also contended we should have been alerted by a low oil warning. This was Kia’s response. «The oil warning light on the dash is not for low oil level or oil maintenance, but is for the oil pressure inside the engine and with your engine the oil level can be very low with very little oil in the oil pan and it can still be enough for the oil to be picked up in the lower engine and circulated throughout so the oil pressure is ok. When you came in the low oil level was at the point where it was not protecting the mechanical internal parts of the engine and caused a mechanical problem which engaged the check engine light. In your case your oil pressure was ok but the engine did not have enough oil to protect the internal engine parts.» This additional information was supplied to Precision Tune to no avail; this is akin to the pictures we provided which we were told weren’t taken into consideration when they made their decision that Precision Tune wasn’t liable.
I am extremely dissatisfied with Precision Tune’s service to my car and their handling of my complaint. I understand mistakes happen; however good customer service can easily remedy the issue. Unfortunately, that was not our experience in the least. I would encourage anyone considering Precision Tune for their car repair needs to find another option.