DoubleTree By Hilton Hotel Montgomery Downtown

Got into montgomery late & hotels were booked up. This hotel was crowded but had a room.
Room smelled like cigarettes.

This hotel has a lot of good things going for it, but when compared to other hotels a couple of blocks away that I have been to, the price seems a bit high. I do like that they offer free parking, because most in the downtown area do not. We were greeted promptly by a friendly desk clerk. The atrium inside is very nice, and includes a bar and plenty of areas to sit and relax. I am not sure how many people were staying here that night, but the bar never had any more than a couple of people hanging out… so we didn’t linger there long. The room was very clean, with very comfortable beds and a nicely remodeled bathroom. I do love the proximity to downtown bars and restaurants and the river walk. Priceline had this hotel in the 3.5 star class, along with the Renaissance and Embassy Suites, but it really should fall into the 3 star class (and the price should fall into that category as well.) Don’t get me wrong, we had a very nice stay and the place is really nice… just a bit more expensive than I think it should have been.

The carpet in the room was disgustingly dirty. I have two little kids, 4 and 1. Their feet were pitch black after walking in the carpet for 5 minutes. The windows in the room were locked. As we couldn’t get any fresh air, despite the ac running all the time, the room had a distinct moldy smell to it. Although we complained about the situation twice, the cleaning staff brought air freshener and their way of ‘trying to make it right’ was giving us a $ 60 in house voucher. They assured us that they made a note in the system to have the carpet cleaned after we left but we’ve made a note to think twice before we settle on another stay on Doubletree Hilton.

I checked out of my room this morning after a very disappointing stay at this Doubletree. Due to all of the flight delays last Sunday morning rather than getting to the city early it was a midnight check-​in so I guess I got whatever room they had left. The room smelled like someone had an animal in it and it had an accident. It appeared if it had not been dusted in a while and the linens were only somewhat white vs the usual Hilton whites. When I showered the water never got hot, only warm, even after reporting no hot water. I keep the room cold at night ⁶⁸⁄₆₉ degrees and never sleep under anything but a sheet. Wednesday night I worked later in my room and had turned the temperature up to 73. I forgot to turn it back down and woke up warmer than usual the next morning. I guess the bugs had found a warm body because I woke up to bites on my arms. When I flipped over the pillow I found an adult bed bug running away. I pulled back the sheets and pulled up the mattress pad to find tiny bugs crawling. I have photos and videos. I then tore the second bed apart, did not see bugs but found a bloody mattress pad that had not been changed. This was in room 328 on ⁰⁶⁄₂₄. When reporting this to the front desk they said they would take care of it and make sure I was moved to another room. They also indicated that if this was bed bugs they would quarantine the opposing rooms as well and do whatever. When I arrived back at the hotel that evening, I did get another room 5^th floor but the clerk and manager on duty acted as if my report was a surprise to them. I was moved but this hotel had given room 328 to another unsuspecting person. Last stay at this hotel. Any hotel that does not take a bug infestation seriously is one I prefer to stay away from. As a Hilton Honors member, I am really disappointed. How many unsuspecting people are taking these creatures home and how fast are they moving to other rooms?

I stay in a lot of hotels for work, and I was thoroughly impressed. Stephanie the bartender took care of my friend and I so well that I had to write a review. I will definitely be returning every time whenever I travel to Montgomery.

Having just checked out of the Doubletree in Atlanta and checking into this Doubletree… Man!!! They have convinced me to stay with the Hilton brand! The front desk staff was simply wonderful. She was very polite and friendly and even ensured that I got an upgrade due to my point status. Yay for me! This meant that I had a refrigerator and microwave which would come in handy since I’m staying for over a week. They are a lot of restaurants nearby so the idea of leftovers isnt very far-​fetched!
Turns out that I forgot my coat in Atlanta and she eagerly suggested a few places that I can get a replacement within close proximity of the hotel.
The complementary chocolate chip cookie just made everything so much sweeter! If I ever return to Montgomery I’m staying here! Thank you Tasia!

This hotel is nestled right downtown Montgomery. They have a unique set of rooms that surrounds a courtyard like space. Inside the courtyard is a bar and a dining area. The hotel is in an older building but they did a great job renovating the rooms. The rooms are cosy and warm. Yes, they have working heat in Montgomery! They also have AC.
The bar in the courtyard has many on draft brews, liquors, and mixed drinks. They also allow you to order food there. One of my favorite Michigan brews is on tap: Bells Two Hearted. You gotta try this IPA.
I will most likely stay here again as it has great restaurants within walking distance too!

My husband stays at this hotel frequently for work, and this week I got to tag along. In short, this is a great hotel. It is clean and well designed throughout, and the beds are more comfy than my bed at home. They give you cookies at check in– a nice touch! Free WSJ and another newspaper provided downstairs. The breakfast you have to pay for (I think it is $ 12 if you eat there; more for room services obviously). Breakfast buffet includes wide variety of hot and cold breakfast foods and is OK, not the most delicious I’ve ever had but it’s your average scrambled eggs, etc. Lobby has coffee and ice water available for free and especially compared to my expectations for free coffee, it was actually quite good. On the 2^nd floor is a very nice patio with a gas fire pit that they will turn on if you request– nice in January! Parking is 10/​day (unless you’re HHonors). Very walkable to all the downtown stuff (civil rts museum, state house, etc). You have to pay for WiFi unless you’re HHonors.
I docked a star because in the room next to me (or maybe below or above) there is beeping sound like a fire alarm needs a battery replaced. I called about it yesterday but it has not been fixed yet. It would have kept me awake if I did not have a white noise app on my phone. Otherwise the hotel is very quiet. Also, twice the hot water has run out on the 5^th floor during the AM– it goes from hot to slightly warmer than tepid and these were not super long showers. A lot of business folks here each week though so guess everyone’s showering at the same time. Overall though the thing that struck me most is how NICE everyone is, from the front desk to the cleaning crew. Everyone is so very pleasant. The folks that work in the restaurant are especially nice. Stephanie even remembered how I like my coffee when I came in the 2^nd time. Except for the beeping next door, exceeded expectations. It was exceptionally clean throughout and everyone is very nice and helpful. I would definitely stay here again.

Downtown Montgomery, AL. It’s a clean hotel and we are Hilton honor member so our room is a nice size with a clean spacious bathroom with a kitchen area. I’ve been satisfied so far. It’s a short visit for us. The hotel and all of Montgomery is a ghost town because it’s New Years Day.

FYI, some of these reviews are out of date. This hotel was recently renovated and feels new and clean. There are no issues with cleanliness and the 2Tree. First, let’s talk furnishings. Thankfully, there is hot water, unlike the Embassy Suites. The TV’s are good, standard 32″ flat panel. The bathrooms are well furnished, sink, shower etc all exceed expectations. Staff is very nice, extremely helpful. This should be your hotel whilst staying in Montgomery.

This hotel deserves more credit. It’s super clean and the front desk staff are very friendly. It has a large open lobby area and just feels clean. I’m not too familiar with Montgomery but it was easy to get to from the airport and seems close to a lot of businesses and amenities. I would absolutely stay here again! (p.s. the cookies realllly help too!) ;)

Really don’t understand why this hotel has 2 stars. Seriously this is Alabama this hotel is super clean, friendly and for god sake Doubletree. Staff is polite and my room was super clean and nice. I guess people are expecting a 10 rating service with motel budget.
And when you checkin they give you 2 hot chocolate cookies freshly baked. Lobby is awesome, free wifi, parking available but you have to pay like most hotels. Downside as hot as it is in Alabama they should have built a swimming pool.

On a recent trip I booked through
(
) for a great rate. The hotel charged me $ 64 more and it has been a challenge to get that credit back. No communication and a hard to understand front desk staff. I have had to file a dispute with the credit card I used. I will never return here. They are either incompetent or fraudsters. Either way stay away. If you don’t, watch your receipts carefully.

I am here and it is dirty, smells, only one towel, and feeling bed buggy. You can hear voices in hallway due to the circulation and acoustics. Staff less than friendly. Parking is a hassle for the hilton brand. Stay someplace cheaper if possible because this place is a rip off from when you want in door. Hope I sleep tonight.

Since I don’t have enough characters to share the entire letter I wrote to DoubleTree about how bad this hotel is, I’ll sum it up in a few points.
1) room odor — our room room, along with much of the hotel, had a vague scent that combined cigarette smoke, wood chips and animal urine. The scent is overpowering each time you enter our room
2) inadequately supplied room — we were told that despite staying in a room with a full kitchen (including a stove, oven and dishwasher), we were suppose to bring our own pots, pans, cooking utensils, knives, sponges, dish soap and dishwasher detergent. The front desk representative specifically said «That doesn’t come with your room, you were suppose to bring those things with you».
3) poor attitude/​laziness/​ineptitude of the front desk staff — they were amazingly incompetent, unless you wanted cookies — that’s the only thing they could do right. Any time we called their «Careline» they said they would take care of our issue or call us back and they never did either. It was so bad it became comical for us and we will probably joke about it for years to come.
4) inadequate cleaning — when part of our room wasn’t cleaned I brought it to the attention of the front desk, the gentleman there stated they had all gone home and that no one would be able to clean the kitchen, nor run the dishwasher until morning, and asked if we would be checking out the following day. I was absolutely astonished that instead of saying housekeeping staff were unavailable but he or another staff would be happy to go back and clean the items for which other staff had left dirty, or even provided dishwasher detergent for us to run the machine on our own, he insinuated that we should just leave the next day.
5) poor restaurant service — the bar here is great but the restaurant staff is about on par with a bad Denny’s. One of the servers was more interested in flirting with another guest than actually bringing the waters we had requested, nor could any of them get an order right to save their lives despite being encouraged to write it down.

For the money and convenience it was a good value. Room was very clean and the staff was very friendly.

I recently stayed at the new Doubletree Montgomery Downtown hotel. I was very disappointed with the overall experience. Even though it is a new hotel, I found the hotel not to be up to the Doubletree standards I have previously experienced and expected. The rooms were very small, the a/​c unit was a joke… placed on the wall under a window in a very small room and blew an incredible amount of air directly on a person while sleeping in the bed… very uncomfortable and annoying! (It was about 2 feet from the bed).The bathroom was very small and there were red stains in the tub. Additionally the maids did not take out the overflowing trash and did not pick up soiled towels from the bathroom when they «cleaned» the room. The bellboy just stood outside quietly staring off into space, or worse, watching us while we carried our luggage from the car into the hotel. And later we saw him sitting on a couch watching the tv. When we asked him where something was he just muttered «I don’t know». Strange because most people who work in the hospitality industry are usually more knowledgeable and customer service oriented. For the price I paid in Montgomery, I would have expected a much nicer experience. It seems more like an «express» type of property. You can be assured I will think twice about staying at a Doubletree property in the future.