Vermont Tire & Service, Inc

I’ve gone to Vermont Tire a few times in the past for tires and routine car maintenance and have always had good service. Today I brought my car in for a tire change over, oil change and inspection. I’d been hearing my brakes squealing here and there. I’d also suspected something was up with my exhaust system. So I was crossing my fingers– hoping it would pass inspection.
Dropped it off around 9:30 a.m. No appointment needed– first come, first serve. Got a call around 1:30 p.m. Was told the tire change over and oil change were complete but my car didn’t pass inspection due to worn out rear brakes. They mentioned I should keep an eye on the exhaust as they noticed it passed inspection but was beginning to wear. They quoted me for the work needed and the price was right. Told them to go ahead with the work. Got a call around 3:30 p.m. Was told the work was complete and it was ready to be picked up.
All in all I thought Vermont Tire was very professional, efficient, and competitively priced for the service they completed on my car. I would definitely recommend them for car servicing and tires.

Fantastic customer service. Jared Williams and his team went above and beyond in customer service and performance.

Wow, is there a tire conspiracy going on in Vermont? I’ve bought at least 6 sets of tires from here with nothing but excellent service. They were willing to talk with me and intelligently at that. They helped me decide on which ones to purchase for my vehicle and needs, tires are a major investment and can have a huge impact on how the vehicle responds. The recent winter tires they recommended were the bomb, the pattern didn’t impress me, but the traction have been amazing, absolutely amazing and very quiet for such a great winter tire. Also got money back from Goodyear. I’ve been a Nokia fan, but these are better. They did have the best prices when I shopped around. Better than Costco, and I can get American made tires.
The time they took to clean my rims and make sure I had an excellent seal was amazing. I’m really puzzled by the negative reviews, perhaps it was what others went for?
It said Tire… that’s all I’ve gone for and they gave me great service.

When I got my tires switched over, I was told that I had a strut that needed replacing — badly, they said. I brought my vehicle to a trusted mechanic for an inspection, and he was unclear as to what they could have been talking about — struts were fine. Sadly, I no longer trust VT Tire to do the basic maintenance they once proved themselves to be so good at. I’ll now be sticking with my mechanic for all of my repairs, maintenance, and tire purchases.

Sleazy and shady.
Damaged my tire and let me drive away with my two children in the car. Thankfully, my warning light and error messages let me know there was a problem and I brought the car right back in. They knew exactly what they did and admitted no responsibility. They told me I would never make it home on the tires. Extremely negligent considering they allowed me to drive off in the first place!
Kept me there for two hours to «repair» the damage THEY caused and charged me for it! SLEAZY.

Great place to have working with you to take care of your car — staff was polite and friendly. They made me feel like they had time for me even though they were in the middle of what was essentially black friday week for snow tires. It was pretty quick and painless and I felt like they really worked hard to get the job done on time given the holiday craziness and the high demand for services that week. They were easy to find, easy to communicate with, and i felt like i got good value for what i paid for. I was very happy, I’d definitely go here again and would recommend it to a friend.

I’ve been other places and had many cars, and the guys here are always great and consistent. Shawn and Steve know me on sight, remember all my car’s silly problems, make time to squeeze me in and always give me the bad news straight. Thank you guys!

My husband just went into Vermont Tire this morning to purchase a new tire and have it put on our Mazda. They told him it would be ready in «an hour or two». He was there with our 2 year old and 3 month old trying to keep them happy while the tire was changed. 3 hours later, he discovered that all the mechanics had gone to lunch and that our tire was not changed yet. They left him waiting in the lobby with our babies with no explanation whatsoever and just went to lunch. We will certainly never bring our business to Vermont Tire ever again.

used to be a repeat customer, but recently have spent money on bogus repairs and had my son replace tires that didn’t need replacing. Also said brakes were bad and brought it somewhere else and brakes were fine. I have spent a lot of money there over last couple years never questioning what they recommended and now do. GOODBYE

Recently, just before the New Year’s weekend, we found ourselves with a flat tire on a rental car in Stowe, VT, that could not be patched. As we were going to drive back to Boston in potentially bad weather we had to find a replacement tire. None of the local service stations had a comparable tire in stock, and being a Friday they could not order one for installation by Saturday, the day we were heading back. Having called a number of places and searching the web for a tire shop nearby that was open on Saturday I found Vermont Tire. I called them and was pleasantly surprised with their willingness to help me out.
The plan was that I would stop by their Montpelier branch on the way back to Boston and get the tire placed. Even though they did not have the specific tire that I wanted in that location they had one shipped from the Burlington office to be available on Saturday morning. I underestimated the time it would take me to get to Montpelier from Stowe and showed up about 15 minutes before their closing time and was afraid of being turned away. However, I was greeted with a very pleasant and courteous staff that changed the tire immediately, even though they had to stay well past their closing time.
Cannot thank them enough! What a great place, wish there were places like this in Washington, DC.

I have been going to both Vermont Tire & Service locations (one is closer to work, one is closer to home) since I bought my first car in 2007 and have never had anything but glowing service and experience with them.
This morning, I popped into the Montpelier location on my way to work. I walked up to the desk at 8:05 with dangerously bald tires and walked out at 8:45 with a fresh set. No appointment & no hassle. They also do oil changes and inspections, which I’ll remember in the future, since I always seem to need one of those around the same time I need tires.
A key selling point for me is the free wifi. Today, I just checked my email and the headlines I was in and out of there so fast. However, during snow tire changeover season, when the waits are naturally much longer if you’re a procrastinator like me, I have spent hours in there working on my laptop, turning their waiting room into office and because I can work, I don’t have to take that time off.
Tires are expensive everywhere, but I have never had the service and convenience that Vermont Tire offers me anywhere else I’ve ever dealt with my tires, which gets to be a shorter and shorter list because I am reluctant to go elsewhere.

Unfortunately, I can’t give zero stars. Here’s a rundown of my experience:
Visit #1 — I made a routine visit to get the state inspection done. When asked how long it would take, they said 15 – 20 minutes, tops. I waited and when 20 minutes was up had not heard my name called so I visited the counter. They said it should the vehicle should be coming out any minute. I moved back to waiting area and sat down. after another 15 minutes went by, I asked again at the front counter if the vehicle was done, they said no and I inquired as to why it was not done. They said they were ‘backed up’ and hadn’t had a chance to get the car into the right bay yet. Finally, after nearly an hour waiting (for a 15 – 20 minute appt), the car was complete.
Visit #2 — Dropped spare winter wheels off w/​tires purchased online for mounting. Upon completion, noticed that three of the directional tires (indicated with large arrows on the side) were facing the same direction, I had to ask them to fix it and the guy looked at me like I was stupid and said «we wouldn’t have done that, let’s take a look». He had to walk out to my car where the tires were and I laid the wheels down so the side facing out was up on all 4 tires and pointed out how 3 were set to rotate in the same direction… he took the wheel/​tire in and had it fixed.
Visit #3 — I called on Tuesday at 4 PM to have an alignment done and made an appointment for Thursday at 2 PM. My wife took the car in with a coworker following to give her a ride back to the office while work was completed. Upon arrival, employee informed my wife that no appointment had been made for 2 PM. After some confusion an appointment was made for Friday at 2PM.
Visit #4 — Dropped car off for alignment appointment in morning planning to leave the car there for day while at work. Picked car up at 4:30 PM, just before closing and asked to see the alignment sheet which showed alignment before/​after work completed. Unfortunately, the employee had not bothered to check or record the alignment prior to doing the alignment. As a result, there was no proof that any work had been done. In addition, when picking up the car, the car was parked well out of sight of the office with the keys left in it.
Conclusion — I will be taking my business elsewhere and suggest that you do so as well. I can’t recommend Vermont Tire for ANY automotive service in the future and will go out of my way to ensure that my friends and co-​workers are well aware of my experience.