Christian Brothers Automotive

2 days ago

If I could give them a negative instead of one star I would!! Got into my car yesterday morning to go to work and the battery was completely dead. There was no power to any device or dashboard in any way. I have a Marine deep cycle battery using that to jump start my car which got the vehicle running. Drove to work and the car was dead again once I shut off the engine. Called Randy at Christian Brothers Automotive where we had been taking both my wife's car and my car since we moved to Monument 5 years ago. I dropped the car off around 9:30am or 10:00am yesterday morning for them to inspect. They never called with an update yesterday, forcing me to call around 5:30pm before they closed at 6pm. I was informed that they needed the car overnight because they could not find what was going on. I missed work yesterday as well. Today had heard nothing until I called around 3:00pm today to speak with Randy about what was going on. They informed me that the battery had been installed incorrectly with the positive terminal not on all the way and loose. Advanced auto parts is where I bought the battery and they had installed it on January 22, 2022 and I let Christian Brothers know that ahead of time. I had received a text message Christian Brothers at 2:30 that the car was done and ready to go. The work had already been done without my approval on the battery problem and billed. I had asked them to make sure the air unit was working properly and was all I said OK to. My wife picked me up from work and I got to Christian Brothers with Randy telling me that Advanced auto had improperly installed the battery with the terminals loose and the positive terminal on wrong. This was also in writing on the work order from Christian Brothers. I picked up my car after paying for the work done and let them know that I was on my way to Advanced auto parts here in Monument to go over the problem for a possible refund or have Advanced pay for the auto service. Once I got to Advanced Auto I spoke with general manager J.P. Peltier who once I told him of the situation gave me the impression that he was going to find a way to not make it his problem. By the way avoid Advanced Auto Parts on Jackson Creek Pkwy in Monument as well. After stating to him that I only wanted them to pay for the service done on the battery J.P. Peltier told me it was outrageous that Christian Brothers charged what they did for the service on the battery. J. P. Peltier then called his District Manager then called Randy. Peltier told me that he spoke with Randy who stated that Advanced Auto had done nothing wrong. When Peltier came back out to me he told me that his district manager and he will not make good on anything because Randy told him that it was not their fault. What??? Randy put it in writing that they found it to be installed improperly. In writing!! I have the bill that states that. Then I went back to Randy and asked him what in the world was going on. He back peddled by telling me that the battery could get loose since it was installed. What?? Would not take off any charges saying he had a technician to pay for his time. Dishonest statements and would not soften anything in our conversation or transaction after all the money we have spent in the past on our vehicles! Company was completely on the defensive when I returned. Shame to tell your customer one thing than back peddle for whatever reason!! I will never bring any business to Christian Brothers ever again and advise others in the Monument area to avoid this company!!! So much for loyal customers!!! One more loyal customer checking out from Christian Brothers!! I see there is another battery repair complaint out there for them!! Shocking!! Dishonest, Back Pedals on professional opinion in writing!!

These guys were great. I brought my car in during a huge snowstorm with no appointment, naturally they were very busy. They were not able to start the repairs until the following morning, but they were able to complete all of the repairs in that day. They stayed almost an hour past closing to get everything done so I didn’t have to keep my rental car for another day. I definitely recommend this place, great customer service and quality work!

From start to finish, my experience with Christian Brothers Automotive was great. I typically DESPISE going to get work done on my car but every interaction I had with Christian Brothers was professional and courteous. The work was completed on-​time and they charged a fair price.

I made an appt. for an alignment check/​alignment last week. They called and said two of their crew was out and could I make another appt? I agreed to show up at 10 A.M. the following week, well enough time for them to schedule a time slot. At no time did he mention that I should leave it. When i got there he told me it would be an hour to an hour and a half wait. I made it on time for the slot they agreed to. Why can’t they? I walked out.

Friendly, yet professional. Thorough in their inspections. I’ve never felt any pressure to have work done when unexpected problems are found. They have always made me aware of those unexpected things and allow me to decide what to do about them. They have always followed up after any kind of service to see if I’m satisfied.

These people are great! Under new ownership and they’re really taking personal responsibility for every customer and automobile that comes into them! You definitely need to check them out!

Friendly enough. However, I had to go to JJ Tracks and have my rotors replaced by them for about the same price they charge for repairing them.

worst place I’ve ever been! They tried to charge me $ 900 for parts that only cost $ 156! when I told them how much that the parts cost they got upset that I knew. Would never recommend this company to anyone EVER!

NOT HONEST AT ALL! My son took his car in to get an opinion on what could be wrong with his car. They told him that he’d need a new timing chain, and it’d cost 2 – 3 thousand to get it fixed. I told my son to get a second opinion, thank God he listened. He went to price a timing chain and find out how hard it’d be to do. Come to find out, his vehicle doesn’t even have a timing chain! RIDICULOUS! DO NOT GO THERE! SO DISAPPOINTED!

They were very nice but charged more than double the dealership for the same services and recommended services I didn’t need. The oil change alone was over 40. As a christian organization I expected better. I am very disappointed with this company and will not use them again

We are regular customers at Harry’s HP in Colorado Springs. In the face of extenuating circumstances, we decided to use someplace closer to home. I could not be more disappointed and disgusted for being treated so condescendingly (beware females) and overcharged so exorbitantly. We had the brakes redone on our vehicle. Not only was it incredibly overpriced, it was done incorrectly and then had to be COMPLETELY redone a second time. Then they had the audacity to charge me an additional $ 50, claiming the redo was a «warranty claim.» These people should be ashamed of themselves for the quality of their work.
Matthew 6:24 ESV
«No one can serve two masters, for either he will hate the one and love the other, or he will be devoted to the one and despise the other. You cannot serve God and money.»

I’m incredibly thankful for the professional way in which Christian Brothers automotive handled my repairs. My car broke down 24 hours previously and through their technicians and responsiveness within 24 hours my car is back up and running. He gave me a fair price, with quality workmanship. I would highly recommend Christian Brothers automotive to anyone who is looking for a good repair shop in the Monument Jackson Creek part of Colorado Springs.

WARNING!!! The manager is not a nice person; definitely not Christian-​like! Instead of working through a dispute, the manager actually called the POLICE, yes, the MONUMENT POLICE because I was disputing their fees. I paid $ 1100 for my diesel vehicle (glow plugs) to be fixed and the 2^nd time I tried to start it, the exact same issue recurred. They had misdiagnosed it and tried to charge us again for more repairs and the towing.
I am a reasonable person and I know these things can be unclear to a novice, but it was the way he handled the situation that was just unbelievable!!! I offered to pay with my credit card and dispute it through American Express, but he REFUSED to process it. When the Police Officer finally got there and the Officer felt I offered a reasonable solution, the manager got in the face of the officer, saying «What are you a judge??» That escalated into another new situation and I left while the Police Officer and the manager started with their own argument.
I wish I had read the Unilocal reviews first before going there! It’s not worth the stress to try to do business with them.

This place is less than a mile from my house, but I can’t go there any more. I had them turn a rotor for me, but it didn’t get done right and I had to go back. They credited me for the work that was done, and I used the credit toward a new rotor. Very nice folks, but the quality of work has been questionable since they laid off some of their best technicians.

Do not take anything to this place. I have been there four times for my breaks, and they still are not right. They neglected to initially put on an adjuster kit with the full break job, and they have had to replace a few parts, all within a year. I’ve had my SUV for 10+ years, no issues with the breaks, but due to age I needed a new set all around. Now my breaks shimmy, squeak, and this ‘automotive’ shop continued to do shoddy work. Now they are not open on the weekends, which is not helpful for those who work during the week.
I strongly advise any potential patrons to walk away and not use these folks.
PS — I would have selected no stars, but that is not an option.

Never had a problem! EXCELLENT customer service and solid mechanics. I feel I can TRUST everyone at Christian Brother’s to do right by me and my vehicle. Whether it is an oil change or new breaks, I always drive away knowing that my car was in great hands!
Thank you,
Sarah Norwood

By way of context I am a licensed aviation maintenance technician although I haven’t worked in that field for some time. I have brought my newer autos to Christian Brothers in Monument Colorado nearly since they opened. The service was initially very good but lately there have been a number of minor concerns – questions about whether the correct oil was installed on an oil change, the improper grade of oil entered on the windshield sticker, the wrong mileage for the car entered on the receipt (a problem if the car requires warranty service), etc. However, in the first week of January my son visiting from Texas allowed his cooling system to freeze and called to ask where to take his pickup to have it serviced (I was out of town). I recommended Christian Brothers, where they thawed the system, flushed it, added antifreeze, and replaced the water pump and upper radiator hose. A few days later as my son was leaving Colorado to return to Texas for medical care, the fan separated from the water pump damaging the fan, the fan shroud, an idler pulley, the radiator itself, the upper radiator hose, and other components. He had only driven ten miles since the repair, and was fortunately still within a few miles of Christian Brothers and at an idle when it happened. It was obvious the fan had not been properly bolted to the water pump. While mistakes can happen and Christian Brothers repaired all damage, getting my son on his way two days later, I shudder to think what would have happened if he had been at highway speeds and/​or in the middle of Texas at midnight.