Amazon Tuning Solutions

Horrible customer service! I gave Amazon tuning solutions my money a few years ago for their Email custom tuning service and it’s been a frustraightingly slow process to get a tune revisions from them.
When ever I call Amazon and ask about a tune revision, I get some lady that sounds like she just crawled out of bed and when I ask why it takes so long to get a revision from them, I get the usual BS excuses; «Your email got caught by Rick’s spam filter» and «all of our computers are not working.» Pathetic.
The service from Amazon is terrible and the tunes they give out are not the best either. On my 2001 Vortech supercharged Cobra, it was a constant battle with pinging issues and the tunes were too rich. I would tell Rick that the fuel trims from my Ford dealer scan tool were showing –20 on both banks (far too rich) and rick would say, «I need data logs and AF readings to fix» WTF? it was obvious that the tune was too rich and it was just a merrygo gound with this guy.
At best, the people at Amazon tuning are liars and could care less about providing good customer service. Furthermore, Amazon has deomstrated incompetence in writing custom tunes.
Stay away from Amazon tuning at all costs!!!

Spent $ 1200 with these people to install pulleys on a 04 Cobra and tune it. Tune was so poor it hesitated every shift. Took car back twice to retune, never could fix it
Rick has blown up countless Lightning and Mustang motors. Do your research, DO NOT USE THIS SHOP!!!