Lowe’s Home Improvement

Love the items that I purchased but can’t enjoy them Had the worst experience. Got my refrigerator installed. The installer cracked the water spout and it leaked all night and day. My carpet and flooring was soaked and flooded. I called to complain about it. They turned it on me. Its been 6 days later and nothing has been handled. My house smells bad and I hope my walls do not start to mold because of my house being warm. This is horrible customer service and at this point doing business with lowes is X’d out my book.

Just purchased a riding mower from this Lowe’s, I was assisted by the manager John who turned me over to Ned in the lawnmower dept., they were super friendly, knowledgeable and made my experience smooth from start to finish… thanks

I paid for premium carpets here and six weeks later, they are still not installed in spite of a 72 hour install guarantee. The prices are pretty good but do not plan on them installing carpets on time.

This review is for carpet installer J Ellingsworth, who works for Lowe’s. Not Lowe’s itself.
The bottom line: They’re rude, hateful and walked off the job leaving just padding and nails sticking up out of the floor for our kids and animals to get hurt on and didn’t care. The owner’s wife yelled at me and hung up on me when I called the next morning to find out when we could get the job finished and she said it’d be at least a week before she could get someone out because they had their men assigned to other jobs and she wasn’t going to tell customers they had to wait so they could come back and finish my carpet.
The details: This company does carpet installs for Lowe’s. We were supposed to have our carpet installed within 72 hours from the time of purchase. It was a week before they could get us in. We chose an in-​stock carpet so we could get the 72 hour install time, but the installer was too busy to get to us in 72 hours. We didn’t like it, but couldn’t do much about it.
Fast forward a week, they were supposed to be at our house about 1pm. The time comes and goes. By 4:30 we still hadn’t heard anything or seen them so I called to find out what was going on. I was told they’d run into trouble earlier and were picking up my carpet and would be to me soon. Oh, and they really should have let me know.
Finally they got there about 5:00pm. Apparently it’s common practice for them to cut your carpet in the road. That may be okay with some people, but it’s not okay with me. We live on a dirt road. They took it down to a section that’s paved where the paved part meets two dirt roads. As cars drove by, they kicked dirt up and onto the carpet. Once they cut it, and about 4 or 5 cars had thrown dirt all over it, the rolled it back up, folded it in half and stuck it in the back of their van with the ends hanging out. Rather than put it all the way inside and shut the doors, they just left it hanging out and drove down the dirt road kicking up more dirt onto the carpet. When I voiced my upset, the senior installer became very angry and started yelling at me, saying this is how they always do it and I shouldn’t have a problem with it. I have asthma, not to mention I paid for NEW, CLEAN carpet!
When I asked why it couldn’t be cut at Lowe’s, I was told that it could be, but it wasn’t going to happen that day, because Angry Installer was going home, and it would be installed whenever the next available install date was which was no time soon. It was about 5:30 in the evening. The padding had already been put in, and tack strips, as well as the metal strips that go between rooms. We didn’t realize the nails were sticking up everywhere (we were trying to stay off the floors so we didn’t tear the padding) and our young son went to get something out of the master bathroom and stepped on a strip, cutting his toe! They left us with a dangerous situation!
Angry Installer could have gone to get the carpet, finished the job, and still been home no later than 8pm and it would have been over with. Instead, we’re stuck with unfinished rooms, our bedroom in our kitchen and tetanus to worry about.
I called the office the next day and spoke with whom I believe was the owner’s wife. She ultimately yelled at me repeatedly (I had to keep asking her to please stop yelling at me) and finally she hung up on me.
She told me a full week later was the soonest they could get out to finish my carpet. A WEEK! She said they had their men assigned to other jobs and wasn’t going to tell customers they had to wait so they could come back and finish my carpet. Wait… what? I asked her if it was okay to leave my house like this and leave nails sticking up in my floor for my kids and pets to get cut on, and just leave me hanging for a full week with my furniture in my kitchen. She said yes, because I refused the carpet because it was «dusty» and it would have been fine and there was no reason not to have put it in and so I’d have to wait. Also, they drive all the way from Lowe’s to your house with the carpet hanging out of the van because it doesn’t fit in their vans, so it gets dirty before it even gets to you! She seemed proud of that fact and rubbed it in my face as a kind of «so there!»
She was yelling at this point and I was upset and crying when I asked her to please stop yelling at me because I was just trying to understand and I needed my carpet finished, she was yelling that I’d refused it. She said she was going to call corporate Lowe’s and I could call them too because they would find me a different installer who could get to me sooner. I told her the other installer for the Morehead City Lowe’s is out of Raleigh and they couldn’t get here sooner (I’d already been told this by Lowe’s) and was trying to explain this to her when she went off at me and hung up.
I wouldn’t pay these people to do anything. I certainly wouldn’t recommend them, and if you’re using Lowe’s for carpet installation ask for the guys out of Raleigh!

I think that Greg D. must have had an usually bad experience at this Lowe’s, because I come here frequently and have never had a problem.
I bought my washer and dryer from Lowe’s during one of North Carolina’s «tax holidays» on EnergyStar appliances, so it was a busy time. The computer was saying that delivery would be at least a week out but the employee who was helping us looked in the system manually and saw that there was an opening the next day. He called a manager to override the system and scheduled our delivery for the very next morning (which was even a Sunday). We ended up receiving our appliances less than 24 hours after purchasing them. The men who delivered our washer and dryer were also very professional and respectful of our home. They explained all the bells and whistles to us and tested to make sure everything was in good working order.
I also really appreciate Lowe’s giving 10% off everything everyday with a military ID. They even apply that discount on already discounted merchandise. It’s worth it to me to drive the 15 minutes to Lowe’s (instead of looking at Walmart) for the better selection and service and to support a business that so consistently supports the military.

Searching for new washer and dryers, we checked Lowe’s against some nearby competitors. The lady in appliances was knowledgeable and directed us to a pair from Samsung which were on an excellent sale. In the end, we purchased the Samsung appliances for over $ 300 off per item, bringing the total down to $ 1300. Delivery scheduling was professional and efficient, able to choose a date and time period immediately. At this point, extremely satisfied with their service.
However, on the date of delivery, having not been contacted by Lowe’s, I called them and spoke to the store manager. He assured me that the delivery was enroute but would call after he spoke to the truck for an update. An hour and a half later, with no phone calls nor delivery, I called again and spoke to the same manager. This time he hemmed and hawed and wondered why his delivery truck had returned to the store. As I waited on the phone with him, it turned out that the deliveries were complete for the day. After ensuring that no one had called us, he searched the store only to find that our items had never been delivered to Lowe’s to begin with, hence why they were never on the truck for delivery!
Quite irate, I mentioned that he had just a bit earlier told me the items were on the truck. In short, he could offer no explanation why our items were never delivered to the store, nor why we were never called to tell us that delivery could not happen. Certainly by that morning, a professional establishment should have at least called to inform us, «We are sorry; unfortunately, central delivery never sent your appliances. We are working on getting you a new delivery date as soon as possible. We realize that this will require a disruption to your schedule and is an inconvenience to you and again we are sorry.» But that didn’t happen. However, in that I spoke to the manager earlier and he assured me that it was out for delivery, this is a double whammy on the professionalism of the store.
The manager at this point, to his credit, (after we confirmed that he was the senior man at the store), became very helpful in tone although it was too late to do anything substantial. He was not empowered to recall any delivery men (ultimately it would have been for not since Lowe’s didn’t even have the product, though we didn’t know it at the time.) He was able to offer the floor models at 10% off and delivery the next day, which I decided not to accept since floor models have their own history and problems… I would prefer the new model for the extra $ 130. Finally, I cancelled the order in its entirety and purchased through another vendor. In the end, you will get a great price at Lowes… but you may not get what you paid for.