Design Air, Inc

I just wanted to update that our system is still running good and clean with Paul’s repairs. I haven’t had a need for him again. But, if I do, I know who to call!

Design Air came in to replace my entire air conditioning unit & furnace in June. Paul and his staff were very professional. They installed and finished in half a day. I was very pleased with their work. I love my air conditioning unit it works like a charm. Works as it’s supposed to and it’s super quiet inside & out. I’m sure I will enjoy the heater this winter as well. They are available if you run into any problems. Their staff will page them (Paul) and you can be sure to expect a call back right away.

I’ve recently installed a complete system in my home. My initial impression of this company was great. The lady on the other side of the phone was great answered all my questions and schedualed me for a free in home quote.
On the date of my free quote the indivial was profesional and curtious and answered all my questions. He showed me what they would be doing and where everything would be placed.
Date of install, I was told 8am install time. I had arranged for someone to be at my home by 8am as I had to work. At around 720 I received several voicemail messages from Paul advising me they were at my home and no one was home. To beggin the voicemails were not profesional and as a customer I felt I had been discipline for not being home. After several attempts I reached Paul and we cleared up the mix up. We arranged to install on another date and this time we both we on the same page as to the time.
2^nd install date, 7am sharp, the Desing air crew was on site. All employees were very courteous and polite. A rule of thumb is, customer service is always the main priority. I can’t say the same for Paul. He kept ordering me around as I was one of his crew members. Several times telling me to move my car instead of asking me. During the instal I became uncomfortable in my own home because it seemed anywhere I would be was in Paul’s way.
When it came time for payment I split it between two credit cards. First one cleared and when we tried the second one it was declined. I advised Paul he might have to run it at his office and I was quickly talked over and informed he had been doing this for a while and further advised that every decline was costing him a large amount. Paul was becoming irritated and kept asking me how are we gonna do this, I called the company and I was told he had to run the transaction through his office not his mobile site. Finally, that was done and they were paid by running the payment through his company. I didn’t even get a thank you for your business, not even a walk through showing me how to use my thermostats now what they did to my house.
After looking at the install aftermath I think I might have made a mistake. I expected the outcome to have been neat and perfect. Instead I got a hole next to one vent, way too much caulking or silicone coming out of one vent and the insulated tube utilized to add air flow to one inaccessible room from the addict was run on the roof but I guess I had a different image in my head. Now I’m left with this big industrial tubbing on my roof. The electrical pipe going from from panel, it wasn’t even insulated where they made the hole going through the roof, so that means leaks when it rains. In all everyone is allowed to make their own opinion, just a reminder to this company is… the customer is the most important part of your business. Courtesy and politeness will win over many referrals. If I may offer my referral for this company, it would be try someone else.
Julian

Pertaining to the reply from the company:
For you to call me a liar is completely disrespectful, and shows something about the company. Nothing I have said was a lie, maybe it was 49 dollars last year, but it was so long ago, I may have mistaken it. Other than that, look up the service calls for Arun Bhatia. Look at what he said is wrong, and the price to fix it. Both have different things wrong, last year was a transformer, this year was a circuit board. Look that the price to replace, last year in the 1000’s, this year 4300. Maybe last year he just recommended a heater change? This year whole unit? Who knows, it just proves my point more so. I never said anything bad about the customer service, just the service. You are all very nice and polite. Furthermore, unlike Design air, the company that found the fuse problem took over an hour to find out what was wrong, as they actually took their time to save me money rather than just advise to buy a new unit. On top of that, as my comment states, they did maintenance, which included a new filter, new coil, and a refill of 2 pounds of freon. For 285, even if they did rip me off a hundred bucks or so, at least they fixed my unit, instead of walk in and say «you need a new unit» and walk out. I wasted 142 dollars on Design Air, oh wait, 147 since your service calls were always 49.95, which I am sure is much more than I wasted on the other company actually getting my unit working.

Once again, Design Air pulled through for me. As a landlord in DC — it’s difficult to know when the people that you contract out are honest. This is why I decided to go with Design Air instead of using the service person that my Management company would recommend.
When my tenant complained of the AC not working, Design Air worked with me to get it fixed, even though my tenant flaked on them twice! Turns out, the unit just needed servicing ($ 80) — nothing major (Thank you for your honesty, and your cooperation). You have a customer for life! (This time I had David — last time I had Paul — they’re both great!)
The best part is that they charge by the job and NOT by the hour.

My A/​C was not blowing out cold air, so I searched the yellow pages, Unilocal and then checked out the business that looked good on the better business website. I called four A/​C companies, but was only able to speak with three. I decided to go with Design air since the service call was free and if they were to come back to do the job it as $ 49.00 service call, also their pricing over the phone seemed fair for recharging the freon, good Unilocal reviews and BBB rating of A+. They were able to come out one hour after calling them. The tech was helpful, he check the whole system. He found the contractor was bad, part cost $ 175.00, I don’t know if thats the going price, but it seems high to me. The total cost was $ 225.00. Since I’m not sure if I got a good deal don’t know if I would recommend them at this time. As far as the poor cold air, he said it as due to me having two filters and it’s an old A/​C system.

These Guys are great… I have been using them for several years now and have always gotten same day service and resonable rates. They are Very Professional, honest, promp, polite and reasonable… Paul and David are Awesome… I have refered several friends to them, all of them were highly satisfied with the service they got… this company is all about customer service… and I will be a customer for life!