Integrity Chem-Dry

I contacted Integrity Chem-​Dry to come out and clean our carpets their prices seemed very reasonable till they started to add all the individual treatments. Then my three room rate for $ 40 per room went to over $ 500! The carpet looked great but after a few weeks the stains started to reappear. When the gentleman was cleaning, he reassured me that the stains would not come back with their cleaning process.
About two weeks after the cleaning the stains started to reappear. I was unable to find my original paperwork till about 2 days after the 30 day warranty. When I called the girl at Integrity Chem-​Dry said that they may still honor the recleaning as it was only one or two days over the 30 days. However their computers were down, she would call me back as soon as the computers were back up. Two days or three days past and no return phone call so I called Integrity Chem-​Dry back again I spoke with Jessica said that everyone was gong to be in that morning, and she would leave a message on each person desk to be sure someone would call me back. That message I left was on 9÷23÷15 at 1:35 PM, and it is now November 12^th, and I have heard a word from this company. I emphatically would NOT recommend this company.

I was not impressed by this company.
After some repairs in our master bathroom, we noticed a really dirty «path» from where the contractors had worn their work boots on our bedroom carpet. I’d saved a flyer from Chem Dry and we decided to give them a whirl — I searched Unilocal for reviews, found that they were good and called the number on the flyer to schedule an appointment. I live in Orange County and what I did not realize is that this branch of the company is based in Murrieta. I’d read reviews for the OC location, I guess assuming that they were the ones who’d sent the flyer.
Kevin, our technician, arrived right on time and had a great attitude. However, he let us know the $ 60 for two rooms special we’d reserved on the phone wasn’t going to get the carpets cleaned, especially in that area where the dirty boot traffic was. He made some calls to see if he could offer us any discount on their higher end cleaning service, and in the end, we decided to do the Stain Fighter package
I didn’t think the carpets were noticeably cleaner. I also have never seen a professional carpet cleaning company use what looked like a buffer on the carpet. After he left, I read more closely the steps that were included in the package and noticed that all steps were not done. Our carpets were not vacuumed by the company prior to the cleaning. Also, the paper lists that carpets would dry in 1 – 2 hours. We had an 8:00 am appointment and when we went to bed that night, the carpets were still damp. It kind of seemed like there was soap still remaining in it.
We had also decided to have two rugs cleaned since he was coming out — a black and cream striped cotton woven rug from the kitchen (the Olin rug from Crate and Barrel) and an area rug in our living room that gets a lot of foot traffic. Kevin advised that they could do a better job cleaning them if he took them back to their warehouse where they’d be submerged in the cleaning process. He also offered to waive the delivery fees to return them to us, which sounded really nice. He assured us that we’d have them back in two days.
Almost two weeks later, when I hadn’t heard from Chem Dry, I called to ask what was going on with the rugs. The man I spoke with called the kitchen rug «a lost cause» and said they needed to clean the living room rug once more, but assured me they would be delivered three days later, which was a Sunday. Kevin did bring them out on his day off, that Sunday, but as soon as he unrolled them, we could see that something had gone very wrong. Both were extremely faded and hard. They had actually painted the black stripes back on the kitchen rug with rug dye — which I appreciate, but after a day or two, we noticed that the black dye was rubbing into the cream stripes if you accidentally scuffed your foot on it. It also looked very streaky from the hand painting job and was rough on bare feet.
We switched the living room rug out with one from our dining room as it was so faded that I actually got very angry whenever I looked at it — it was a $ 400+ rug from Crate and Barrel, ruined. I don’t understand how they don’t realize that their cleaning chemicals are bleaching the rugs and making them feel hard/​crunchy.
My husband called and spoke with Tim, a manager, who apparently had been waiting for our call after they’d repainted the black stripes — he expected to hear from us and from what my husband said, was very amenable to send us a check to pay for a new kitchen rug. When my husband brought up the living room rug, Tim was surprised and insisted that nothing had been damaged with that rug. They cleaned this rug 3 or 4 times, according to the gentleman I spoke with on the phone — it honestly didn’t seem that dirty to me, so I had been surprised to hear that. Their cleaning products are very harsh and you think they’d be aware of what running a rug through a cleaning process 3 or 4 times would do it. He was willing to refund the cleaning cost. Tim also mentioned that the technicians who worked on the rugs commented that they knew before they started cleaning them that they were not the right type of rugs for that cleaning process and didn’t think they’d get very clean — so why did they clean them? The company did promptly send us a check for the new kitchen rug and a refund of the cleaning on the living room rug, but it was short by $ 10, which just seemed crappy of them.
All told, after the refund, we spent $ 186 on mediocre carpet cleaning and now have a ruined living room rug. I’m positive that you could find a better carpet cleaning service. Pass on this Chem Dry location.

This is my second time using integrity ChemDry. I have to say the first time I thought I overpaid, but after getting quoted from a different company the second time around I ended up giving ChemDry a ring. I was really satisfied with my carpets they needed a rejuvenation if you will… And that’s exactly what happened both times, I have light colored carpets and have family over constantly takes a tole on the carpets! They did in outstanding job and left my house smelling clean, the technicians are polite well mannered, they are knowledge and do explain a couple different options, and have guarantee! The technician himself pointed out a spot that was bothering him and said after the carpets dried if it came back to give them a call back and they would come out again at no additional cost! Came back went over one more time spot never came back! I will defiantly keep using Integrity Chem Dry!

My neighbors highly recommended integrity Chem dry. Decided to try them out and WOW my carpets look like new. I’m a mother of three so my carpets were dirty. They came in clean cut, fully uniformed ready to work. I literally thought we needed new carpet, well it’s been cleaned before, but not like this. I mean stains and high traffic are gone. I already pre-​booked another appointment for after summer to maintain it more often. I love my home looking clean and smelling fresh. Thanks so much!

A white carpet in a rental after a season’s use and summer wind storms. not a pretty picture.
I’ve used Integrity Chem Dri over the past 4 seasons. However, this time the job that Robert did was especially great. He got the spots and took special care to get the dark infiltration marks between the baseboard and the carpet. He took his time and wasn’t in a rush to go to the next job.
I will continue to sing your praises and look forward to continuing our association.
Barbara C
Palm Desert Resorter

Dan did an outstanding job! He was very friendly and had great customer service. The carpet cleaning was fantastic and surprisingly really fast! My carpets look amazing, he made them look brand new which is perfect because we are having company over and desperately needed a few embarrassing stains removed. Glad to say every stain has been removed successfully. On top of the satisfying service, it was all done for a very good price! They definitely give great deals to military families which is a huge plus. Overall, I would definitely recommend this carpet cleaning service to friends and family or anyone who is considering getting their carpets cleaned by them!

I found this company through the yellow pages. The service I received did not match the name of the company. I asked the service rep to remove the excess cleaning solution and he refused saying it wasn’t his job. I called the company and asked to speak to the manager twice and two months later I’m still waiting for a call back.

I have had carpets cleaned in the past multiple times, even by other Chem Dry franchises. This Chem Dry was a complete waste of money! I paid over $ 500 to have my carpets cleaned and tile cleaned/​sealed. I could not tell any difference in my tile and my living room carpet is now ruined due to the technician over saturating my carpets. My living room carpets were wet for 5 days and were left crusty from the amount of water they used. When I called Chem Dry back and asked for a manager to follow up with me they offered to send a new technician out to look at the carpet. They sent the SAME technician out, who put MORE cleaning products on my carpet and left it wet again for another week. When they offered to send someone out a third time the person was a no show. After multiple calls requesting to speak to a manager, a manager never called me back and I had to pull teeth to get a partial refund. They do not stand behind their work. I was requesting a full refund due to the tile not being any cleaner and my carpet being completely ruined in one area. I will never do business with this company again. I now make sure that every chance I get I share my experience with Integrity Chem Dry with anyone that is looking to hire a carpet cleaner. If they would have sent a supervisor out to look at the damage or at least had a manager call me back, I would have been more willing to have them attempt to fix the problem and would have scheduled them to come out a fourth time. I was afraid they would send the same person and he would once again, drench my carpet! This is a HORRIBLE franchise that is giving the Chem Dry brand a bad name. I would highly recommend using a different Chem Dry franchise or a different company all together.

I am so impressed, definitely the BEST carpet cleaning I’ve ever had done! We have a tan Berber and I was so impressed with the cleaning process. Great prices, wonderful, friendly service! TJ & Chris were wonderful, I would use them again in a heart beat and highly recommend! Thanks again!
Danielle Pinkerton
Rancho Mirage, CA