Lowe’s Home Improvement

I was looking for a few obscure things, and asked some employees for assistance. They guessed at the location and sent me on my way. At other establishments, customer service reps have walked with me to the item, and made sure I found what I was looking for. The employees I interacted with seemed to be averse to helping. I overheard one rep saying that if they turned off the AC, everyone would leave. It may have been out of context, and maybe he was talking about something else entirely, but it seemed unprofessional and off putting. The place was still 40 minutes from closing. I would hope to receive decent customer service, no matter what time it is. I’m going to Home Depot. Tonight and from now on. I have always gotten great customer service there.

I had the displeasure of enduring the lackluster customer service from Leon today. He seemed very agitated, which led to a nasty attitude once I approached his register. I asked him to scan a coupon from my phone, and without looking at it, he said it wouldn’t work. I asked him to scan it just in case, to which he replied with the longest sigh and eye roll combo I’ve ever witnessed. Thanks Leon. I guess being a CSA since 2014 hasn’t taught him anything. Be polite, make eye contact and do your job. Perhaps it’s this very behavior that has kept him at his entry-​level position for two years. Won’t be going through his line again.

Went in to get doors done talked to a employee named barbara she is totally incompetent and has no idea what she is doing and messed up all the contracts/​receipts took 3 tries before said cancel it. she is a manager? no wonder this store has bad reviews.

I have always liked Lowe’s and have always have very positive experience including at this store, but on this visit this was not the case. We were looking for help in the lighting area and could not find any employees to help up, in fact it seemed like a skeleton crew. We asked some workers who told us everyone was at lunch. I think it’s time Robert to revamp your lunch schedule so not all your employees are off the floor when customers need help. For this very poor customer service you get one star.

Terrible customer service. Exceptionally terrible. I said thank you to an employee (name started with «K,» since I don’t want to say his exact name, and no matter how many times I kept repeating thank you, he never looked me in the eye or said your welcome. This was two weeks ago. The employees here seem like they’re mad you are shopping there. Today in the appliance section I waited patiently, was never acknowledged, and they helped someone else. Then I asked a man for help, he pointed me in the direction I just told him I looked, and then I just told him I’d look again. Then this lady I said excuse me to wanted to keep walking, and said, «whatever we have is there.» We did not find what we were looking for. We did end up buying a ladder which price was incorrectly labeled.

I have always had good experiences at Lowe’s since shopping at your stores for over 11 years now. Given the experiences that I had at other stores such as Home Depot, I became a loyal customer of Lowe’s. Whenever I can shop at Lowe’s and avoid other hardware stores I would. Your employees are nice, helpful, patient, and efficient. They know what I needed whenever I asked for help. That is why I return time and time again.
However, I had a very different experience with your employee named Desiree. She left me with a feeling that I was not important and was somehow lesser then in her eyes. I was in line at an adjacent register with another woman in front of me as well as behind me. When we saw Desiree head to her register to help another customer, the woman in front of me as well as myself switched over to her register. However, SHE told us that she was not open. Thus we switched back to the adjacent register that we were originally in. After a few minutes passed the woman in front of me arrived at the register and she was assisted by the employee. Right after, Desiree, in the adjacent register, called the person BEHIND ME to her register and began to check her items through. Now, why would an employee who clearly knew I was there because SHE sent me away previously, offer to help a person BEHIND me that was NOT WAITING as long as I was? Did she think it was OK to treat people unequally? Did some people deserve to spend less time waiting than others? Were there other factors that was involved in her decision making process? I want to believe that it was hectic, she was rushed, or something else occurred for her to engage in a lapse of judgement. However, her demeanor and the limited amount of people at all the registers did not suggest stress was a factor. Unfortunately, the situation did make me feel that I was not respected and that I was not as important as others that were similar to her ethnicity. (I dislike bringing this up since race bias can be overstated at times. However, I have never felt this in any Lowe’s stores until now.) Lowe’s I would encourage you to monitor this employee since many of your customers come from different ethnic backgrounds. Having an employee that can leave loyal customers with such a feeling will only harm you and psychologically harm others that don’t deserve it.

Dear Lowes,
Do you know me? I am the customer that just walked out of your store and now headed to Home Depot. Four of your employees said «hello» to me but not a single one offered to help, including the one on the plumbing aisle that watched me the whole time.
You should fix that.

Purchased LG washer and dryer over Labor Day weekend. I was surprised to find staff available to help us on the floor and after about half hour of education on the brands and options we made our purchase.
Transaction was smooth and delivery was two days later with no issues. I will buy from them again.

This store SUCKS! Don’t go here.
Mind you, I’ve spent tens of thousands of dollars here redoing my entire house. Today was the last straw!
I could write out for you everything that happened, but at the end of the day they have sub-​par customer service and treat you like the bad guy. Talking to a manager will only make you feel worse.
If you like being ripped off and treated like shit, then this is the store for you. Trust me, it’s happened to me several times here and I’m sick of it!

Helpful service. I have received detailed advice on repairs.

Do yourself a favor and do not use their installers for appliances. I had scheduled 2 to 4 PM window to install this dishwasher. Never got the courtesy phone call that we are going to be late or for whatever reason.
At the end the installer was a no show.

Had the worst time trying to check out! It took me longer to check out than my actual shopping inside of Lowe’s. They only had one personal check out line. However, it appeared that the customer in line was returning something rather than purchasing. They had four self check out lanes but one was out of order, and three others or being used. The fourth check out line just needed more paper, but it didn’t look like the attendant there was paying much attention to the machine.

One of the worst customer service experiences I can remember. Today is Memorial Day Sunday, we decided to have family over for a bbq and decided we should take advantage of sales and go buy a new grill. Well we chose a char-​broil advantage electric grill from this store. People show up at 5:30pm we go to test out the grill and it will not work. After trying all of the trouble shooting methods, watching a you tube video on how to fix the problem, we called Lowes. I was transferred 3 separate times before I finally spoke with a «manager» names «mike». I asked mike how they were going to make this right, he replied in a very condescending tone.“well come on down here before we close and we will get you a new one” mike then seemed insulted when I asked if we could have an associate test it out before leaving again. Finally mike said he would do that. I then asked what he would do to make this right since they significantly affected our plans and mike said «we will get you back square». So. Here we sit almost an hour and a half later with a house full of family and friends, at lowes trying to rectify a situation we should not have been in the first place. Absolutely awful, I’ll be going to corporate with this, but in the meantime, stay away from this store.

Never thought id say this but I think Im switching to (gulp eeek) lowes! Ive always been team orange, home depot, but Ive been here a few times recently simply out of the convience of it being closer and found many things I prefer. For starters there are more cart return areas and the parkinglot it not littered with carts becasue of it. The parkinglot itself is much bigger so no looking for parking. The price of some peices of lumbar i needed were actually cheaper by a meaningful amount. This surprised me. Mostly Ive been noticing that generally Im getting MUCH better peices of wood to work with here. So for the sake of quaility Im going team blue for now! This may change when we get re stationed but for now this Lowe hasmy vote.

Lousy customer service and none of the employees seem to know where anything is. Got handed off to other employees then I was told the wrong location for items I was looking for 3 times.

Terrible experience yesterday with store manager
I decide to go to Redlands store
Manager miss Teresa treat me well get my purchase 300 $ overethere

Super unproffesion having side conversations. Not attentive to pick up orders and are not aware of anything. Last time I’m going to shop here.

Worst place ever! I arrived at 5pm looking for a quote, after I waved someone down they send me to the section I needed to be and told me to have a seat. That someone would be, right with me. Half hour later I got up and pressed the assistance button and the same guy came back with an attitude! I waited a total of 45 minutes before I decided to leave and take my business else where!

Not sure what’s up with the low rating but I came here yesterday and this morning to purchase 40+ bags of mulch to re-​do the yard. Both times, I was greeted by employees (Garden Center) and they even helped put all the bags in my vehicle both trips. I even walked around the Garden Center to check out their pretty plants and flowers and took pics along the way! Plants and flowers make me happy, and they probably make the workers in the Garden Center — that’s why I received such good service. Thank you, Lowes Garden Center!

Made the mistake of coming back here after I said I wouldn’t. And was highly dissapointed once again. went to get blinds cut and waited 40 min. bad attitudes are not needed!!! Going to ACE from now on!