Lucy’s Apparel

They charge you $ 20 for the sales person to help you, and they insult you. Don’t go here.

Simply awesome the owner of the store is so helpful and she is on top of her game. I went in there looking for a royal blue gown and came out with a beautiful royal blue gown. I totally recommend coming here. She’s really nice.

I went in there to search for a dress with my friends daughter for her sweet sixteen birthday party and this blind chic was rude and standiffish from the jump. When we asked if she can try in a particular dress she told us the sales girl that was doing the fitting room and was busy with another customer. We wanted ti look at a particular drss and she started to take out somebooks but was interestes in a dress she had displayed. Minutes later she ended up getting us that dress for my friends daughter to try on. She lectured us about not taking pictures and we said we knew then when we saw the dress we didn’t really I didn’t really like it but she proceeded to tell me that it needed to be fitted and I told her that it was obvious that it would but it didn’t matter because we didn’t like it in and wanted to try another dress. She then said she wouldn’t help us any further and wouldnt let us try on the other dress we picked out. She proceeded to argue with me and i told her she had a really bad attitude and horrible customer service. She proceeded to try an argue with me and then told me to leave the store. I told her I would as soon as my friends daughter got dressed and she still kept on and I had to tell her to stop talking to me. This lady is rude and has the worst people skills I’ve ever seen in my life. I would not recommend spending time in there nor your money. I will never go back there for anything. It’s a shame she is the manager because she really brings down that store and cost it a lot of money.

I came here for a fancy dress to attend a formal wedding.
SUMMARY: So first let me say that the girl who helped me was GREAT, SWEET & VERY Helpful. 5 stars for her!
2 stars for the overpriced dresses, lack of different sizes, lack of convenience for the customer and silly «company policies» that put customers through the ringer.
THE LONG STORY: I was in the beginning hunting stages for my dress and as I mentioned the girl that helped me was great despite me not purchasing a dress that day because I Would Have To Order My Size & Put Down A deposit.
I also was thinking about ordering it in a different color but the lady couldn’t find the catalog to show me and it was closing time so I didn’t sweat her & instead looked at the tag on the dress for the website and said I’d look it up & make a decision.
I forgot the site & called in today so that someone could help me. After going over the details of my visit & locating the dress I was describing, the lady told me she couldn’t tell me what brand the dress was. SERIOUSLY?! I told her what I was calling for initially! She instead told me I would have to just wait until I PHYSICALLY CAME BACK IN to choose a color and make sure she found the right dress. NO… thats what tags & style numbers are for! And I was ordering other things through another company to go with the dress at the same time and she just made things 10x more difficult. When I pointed out that there was no difference in me coming down there and looking at the tag (as i already had) or her telling me … then proceeding to look it up, place an order with her store & ordering my matching accessories… She just mentioned her «policy» again. AAAAHHHH!
They are in DESPERATE need of a working website/​online catalog & this whole «come on down and sign off & make a deposit» thing is inconvenient to people who… you know… work… are using them outside of the city… or have lives… Or don’t have time to drive around due to «company policies».
Lucy’s stop treating your customers like employees! I may just get a whole new dress from a shop in Murrieta I bet THEIR company policy won’t keep me from buying a dress.

In preparation for my son’s wedding I found I needed a dress and I didn’t know my size as I had recently lost weight. I was helped by the owner Lucinda who helped me locate the proper dress. She tailored the gown to my specifications which is not an easy feat. The gown is beautiful and it happens to be my first fancy gown. I feel and look like a princess. I couldn’t be any happier. She has a vast stock and I am recommending this dress shop for your adult and child occasion needs.

I went in to look at wedding dresses with my mother in law and my mom and I asked if I could try on a dress the girl looked at me and said that she could not let me try on dresses unless I had an appointment I asked her if she had any appointments scheduled and she said no so I asked her to please make an exception. She called her «boss» and she made an exception. We were trying on dresses and found the perfect dress and we were ready to make a purchase and this lady with fake blonde hair ugly teeth gross lady marches in and tells me that I have to take off her dress and leave her store because I didn’t have an appointment I was shocked we could no believe it she was being so nasty she got in my mother in laws face and started screaming at her I could no believe it. We will never shop there again she lost over 2000 dollars in sales because I was going to buy bridesmaid dresses and everything from her …

the owner or the older lady has the worst customer service and you can tell she isn’t patient at all! She is so rude! Don’t go to her for help, there’s 2 young ladies. One with dark long hair she is very polite and so helpful excellent customer service! The other young lady with light blondish hair is very nice too excellent young ladies!!! The rude lady needs help, overall nice things in store

Extremely bad service. There was a dress my daughter liked, and the price was okay, but her size was not in stock. Instead of ordering it, we drove to the L.A. Fashion district and found a dress she ended up loving! Since the service was totally rude, I did not want to give them my business. We went in looking for a Prom dress. We were asked off the top, how much I was willing to spend. I stated that I had not thought about a price, I’m looking for something I approve and my daughter will like. She told us to choose all the dresses she wanted to try on. She chose like 3. Then my daughter noticed another dress she liked. Lady said, that’s why I asked you to choose all the ones you liked, so I wouldn’t have to go back and forth. I thought, oh wow! So I remained calm. The last dress my daughter liked, but was too small. The girl insisted I was perfect, I said no it’s not… she said it fits too tight. Lady was not happy. Another dress she tried on, girl stated that it was sexy. Uum, for prom? I stated, I’m not looking for sexy, I’m looking for pretty and classy… this since the front center of the dress was way too low, specially since that particular dress did not fit her right. At the end, the store was like 10 minutes till closing, which I was not aware, I lost track of time, she was done trying on the dresses anyways. Instead of giving us a heads up on he time, and maybe getting the order in for a different size, her helper told me that if I planned to stay longer I would have to pay $ 10 per hour, and put a $ 70 down if she wanted to try anything else on. I figure, if she wanted me to leave, that’s all she has to say. She should have instead stated that it was almost closing time, and no more dresses were allowed to be tried on, and I could return the next day and they would be more than happy to help… NO CUSTOMER SERVICE SKILLS. I recommend for anyone near this area, to go to another store, they are so wrong.

If I could give zero stars I would! The lady was so rude. This is an exciting moment because my little sister is graduating and going to prom and this lady was so rude and gave us the worst experience ever.

My family and I took my niece to this store for a second visit in attempts to find her the perfect First Communion Dress. We were so impressed the first time we went with the service we received by the gentleman working there as he was so willing to help and offering to order dresses in for my niece we wanted to go back and look at a dress she found the last time we were there. When we walked in we were half greeted by the lady working in the store. We explained we were in last week and were looking for a specific dress for my niece to try on. When we located the dress ourselves, we approached the lady and asked if she could get it down so my niece could try it on. She explained to my sister unless we were going to buy today she would not allow my niece to try anything on risking the dress may become dirty. I could not believe what I was hearing. How could we know if we would like the dress on her if she was not allowed to try it on?! After posing this question to the associate she said it was very expensive to clean dresses and she would not allow her to try it on. I asked her if the other 3 people in her store were all there to buy? She stated yes. I shouted, «So you have pre-​qualified all of these customers before waiting on them? They are all here to buy?!» She told me yes they were all they to buy and that’s why they were being helped. I was stunned! I approached the other customers in the store asking if they were buying today which they all stated they were just looking. I couldn’t believe the discrimination we were facing from the «owner» of this establishment. After her telling us she had been there for 5 years and she didn’t need our business, we walked out. I DO NOT recommend this business to anyone! You will not be helped unless she believes you are going to buy. Further more, she has made it clear she does not need business so why should anyone give to her?! The worst customer service I have ever experienced! Buyers be ware!

On 01÷08÷14, I brought my daughter to this store to look for a First Communion dress. There was a nice selection of dresses and the man there allowed her to try on about five dresses. We were not sure which dress we wanted and we were keeping our options open with dresses we found online. We told the man we would more than likely be back if the dress we found online did not work out. We got the dress we ordered online and my daughter didn’t like it. We went back to the store today and were greeted by a gal. I told her we were looking for a First Communion dress and we were there a few days ago. I also mentioned that my daughter wanted to try on a few more dresses in case another dress we ordered online didn’t work out. At that point, she turned around and went about her business as if we weren’t even there! When I walked up to the front counter and asked her if she could pull a dress down for my daughter to try on, she told me that since I wasn’t planning on buying a dress right then and there that my daughter couldn’t try on the dress! I was appalled! She said that my daughter couldn’t try on the dresses because they would get dirty and if I weren’t planning on buying a dress today, why would she go through the added expense of having to have the gown cleaned. I asked her if every person that was in the store was buying a dress that day, but of course she couldn’t answer me! I couldn’t believe how we were treated in that store! Needless to say, we went to Macy’s and found a BEAUTIFUL dress for $ 59 (yes, at Macy’s!)! I really wanted to go back to the store and ask her if she worked on commission because she just lost out on a sale (just like Julia Roberts did in Pretty Woman). Needless to say, word of mouth is the best business. The first thing I did when I exited the store was put a post on Facebook!
If I could give a rating of ZERO based on today’s experience, I would!

I visited this store on the afternoon of 3÷14÷14 and was very displeased with the level of service we received. My 13 year old daughter and I were looking for a formal gown (off the rack) for an event at the end of the month. Although I initially told the young sales woman we thought about renting a gown elsewhere, we still wanted to try on gowns with the hopes my daughter would in fact find something she liked and make a purchase. At that moment it appeared the sales woman completely lost interest in properly servicing us because we mentioned renting a gown elsewhere; basically leaving us to our own devices in the store and walking away. She returned and asked the type of dress we were looking for to which I responded something (not black) fitted at the top but flowing on the bottom and I added my daughter was about a size 4. This young lady offered no other assistance but to tell us the sizes are small, medium, large (dead give away for cheaply made clothing) and she could take measurements for $ 10. Despite the fact I said I didn’t want to spend over $ 100, if she had shown more interest in servicing us I may have been inclined to spend more than my original budget. Especially since this was the first time we had to shop for an item such as this and could’ve benefit from someone who was knowledgeable and willing to go above the basic level of customer service. She then stated she was working for nothing by allowing my daughter to even try on a dress since we mentioned renting. At that point we left the store because I refused to justify my previously mentioned options (key word options not definite decision). I said all this to say regardless of what the customer says or thinks initially about a potential purchase it is the salesperson’s job to put a little effort into assisting the customer with making a decision hopefully with the end result of a profit for the business. She failed tremendously at this and I hope for the sake of their business she doesn’t continue to fall short.
The One Who Got Away…& rented a designer dress for a lot less and better quality

my wife and I were shopping for a dress for my daughter, who was going to be in a family members wedding, and was referred to this store by a friend of mine. Mind you, i live in rancho cucamonga, and had to drive out to Mo Val. I was a bit sceptical at first since i was advised its a «mom and pop shop». I can honestly say, it was the best decision to do so, although it was about a 35 min drive, WELL WORTH IT.
This store carried EVERYTHING you need, from Wedding dresses, tuxedo’s, prom dresses, all the acceseries you need for any type of party/​wedding event.
the folks in the shop were EXTREMELY helpful in everyway.
i was so pleased by the items they carry, and the customer service that was provided, i referred my friend here (the gal who was getting married), and she ended up buying her wedding dress, including ordering the wedding partys gowns and tuxedos for the rest of the wedding party.
The owners didnt have my daughters shoe size, but was able to obtain her size within 24 hours, and gave us a greater deal for having to drive back to the store, you definately dont get this kind of customer service and offers at a high end store. Definately Cheaper compared to Davids or other high end formal stores. They even had a website to order from if you didnt have the time to drive to Mo Val.
my 6 yr old daughter fell in love with all the girlie items they carry in the store (princess dresses, tutu’s) she was stoked !
If you are in the IE area, and are looking for wedding gowns, prom dresses, tuxedos, children dresses/​suits, i HIGHLEY recommend to stop by this store and check it out.
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Went in looking for a wedding dress, encountered a very nice young lady, and a very rude one. I wanted to try on a dress to get an idea for size measurements, and I was told that to try the dress on I would need to pay 50 dollars, and that it wasn’t a wedding dress so I can’t try it on anyways. She was talking to the other associate as if I was not even there. It was bad customer service, and they lost my business.

High priced but wow cute clothing