Lumber Liquidators

This is my first time writing a review but just had to. Excellent experience! The staff was very knowledgeable and helpful. They helped us find the perfect floor for our new home. Would definitely recommend anyone looking for wood flooring to go to this location.

I spent six months looking for wood flooring and finally settled on buying from Lumber Liquidators in Moreno Valley. Their Bellawood line seems to be a truly high quality product for a good price. Tom at Lumber Liquidators was more knowledgeable about flooring than virtually anyone I spoke to — and I must have talked to at least 10 sellers. Unlike others I spoke to, Tom was very down to earth and gave me helpful, practical advise. At no time did I feel that he or others on the staff were trying to do a «sales job» on me. Instead, they seemed genuinely concerned that I was satisfied with the product. The entire staff there (Tom, Hope and Trevor) were extremely patient with me and my indecision about which flooring was best for my house. They even took back an entire load of flooring that I thought was too dark after I saw it in my home. You cannot ask for any better customer service than that! If I ever need to purchase more flooring I will head directly to Lumber Liquidators in Moreno Valley! Thank you Tom, Trevor, and Hope!

The reason I am giving lumber liquidators five stars is because of their customer service. I recently ordered some bullnose molding for my stairs. They ship them to me by FedEx and they were ruined. The staffer at at this location named Hope. Went above and beyond to locate and find my no longer manufactured specific color. She contacted me to let me know the status of my order then made sure it arrived to me quickly. Thank you Hope for giving me a wonderful experience with Lumber liquidators. My stairs now look great.

I had a really bad experience in this location which how poorly service they provided they misplaced my order number information and incorrectly input my mothers address into their system which cause a delay on my shipment. I gave them my mother ID and information which they were to busy being ignorant and incorrectly input her information. Before proceeding with the order we asked them how long will it take to arrive they say and stated a week which we should have our order before new year. After new year pass we called to confirmed whats going on they kept saying its the weather and the package still in transit instead admitting they input the address incorrect which cause the FEDEX facility to hold my order they kept blaming the weather. HELLO IT DON’T TAKE 1 MONTH FROM NY TO CA? They knew their mistake but didn’t want it to admit at least they should of say sorry for their mistake or refund my shipping fees. At least one Associate was very patient to locate my order but i knew she was just stalling to prevent me to cancel my order.
I’m very glad i went to lumber liquidator in murrieta they made this angry client smile! they provide great service!

Tonight we were on our way to Lowe’s when I noticed a Lumber Liquidators in Moreno Valley. I excitedly exited the freeway but when we got to the door it was locked. I knocked & Trevor answered the door. He said they closed at 6 but we could come in. When I asked him what time it was he said 7:30. Oops! Luckily he could sense how desperate we were (or maybe he’s just super nice) so he let us browse & helped us find what we needed & rang us up. I kept trying to rush & he told us to take our time. We have someone coming tomorrow to install the wood (that we did not have until he let us inside) so it was very nice to be able to look without feeling rushed. One less thing to stress about! I hope someone from the company reads these reviews because Trevor deserves the praise! He was professional, knowledgeable, & very helpful even though we were dragging out his already late night. Thank you Trevor! Don’t stop doing kind things for others, you definitely made our day :)

My husband and I recently purchased our wood floors through Lumber Liquidators, and could not be happier with how smooth and easy the entire experience was. Not only was Hope patient, easy to talk to and really listened to what we wanted, but she was able to get us a great deal as well!
I would absolutely recommend Hope and Lumber Liquidators to anybody, and I look forward to using them for any of our future needs.

Great service Trevor! He was able to answer all of my gazillion and one questions about all of my concerns. I cannot wait until the flooring is installed. They have great prices and service, who could ask for any more?

Trevor was very knowledgable and helpful in helping us get the floor and molding that we needed to complete our project. He was always positive and made sure that we were covered for the project. Definitely a fan of the service over there.

We bought laminate flooring from the Moreno Valley location for two bedrooms. Now I’m reading and learning about these floors coming from China and possibly containing way more formaldehyde than what is permissible in our state. Lawsuits have been filed and investigations have been initiated. We just may be looking to join a class action lawsuit in the near future. Cheap tricks to make a quick buck are unacceptable.

I recently order some extra white casing that I ran out of, at first I drove from San Bernardino to Monrovia just to find out that they did not had the product. Called Hope and she was very quick to fix the problem, I end up getting the casing from the Warehouse in the matter of one day instead of two. Very great full with her professionalism.

Extremely grateful for the wonderful customer service and great pricing I experienced today. Hope was very pleasant and helped guide me in the right direction. I will definitely recommend this store to my friends and family!

They were all great! Hope, Mike and Tom were tremendous help in getting the material I needed to complete my project. All the stores were out of the material I needed and the only stores that had it were hrs away. They were able to have the material I needed delivered to their store and for me to pick up within days. Thank you guys!

Wanted to add a room, but my flooring wasn’t on sell anymore. Asked Tom he said no problem and gave me the old sale price anyways. Still happy with my flooring and service from lumber liquidators.

Very competitive prices, but grossly understaffed. Bought 1300 sq ft of bamboo flooring for a good price. Had to pick up in 2 loads in my truck and waited 45 minutes in the store for an employee to get my product out of the warehouse both trips.

They are excellent. They worked with us to trim off any extra money they could while not sacrificing what we wanted. They applied multiple discounts and promotions to help everything fit our budget. I would definitely recommend this place. Btw Tom was the nice gentleman that helped us. :)

About the only person here that seems to care about anything is the manager, Manny. The other employees will say they are going to call you back and don’t. Say they will email you information and don’t. The flooring installation company they recommend, MDS Flooring, is a joke. They gave me a date and time to come and measure then didn’t show up. Rescheduled and were an hour late. Scheduled the installation and an hour after the scheduled time still not here. Called them and Jose says he’ll find out where the installers are. Sergio calls me and says his GPS says he”l be here at 11:20. That’s 2 hours past the scheduled time. If you get your flooring here and want a recommendation for an installer insist on someone other then MDS Flooring.

Great professional atmosphere and great customer service. The manager (Manny) spent half an hour ensuring I had everything needed for the job without gimmicks. When they didn’t have what I needed in stock he checked the sys for nearby inventory + called to ensure the material was in stock, heck he even walked some of the items to my car.
He earned my business.

I went to this store last Saturday (02-​07-​2015) with the purpose of buying under-​layment. I was in a difficult place. I had purchased laminate flooring from a competitor. I was short 2 boxes. Called the competitor and was informed that my flooring had been recalled and none was available unless I went out of state (Nevada-​Arizona) to purchase… WOW. So I was going to adjustment my project and not cover all the areas I wanted to with the laminate that I had purchased. So I went to the Moreno Valley location for Lumber Liquidators to buy under-​layment. Manny Davalos and his crew is far and away the best ever sales staff I have met in a long time ! Manny showed me various under-​layment products and we began to talk about my project. I explained my unusual situation. 230 sq ft of flooring I purchased that was short two boxes. Manny suggested that there may be a solution. My budget was tight. Manny showed me a product that was beautiful and also came with a padding. He suggested that I contact the competitor to see if I could return the product… I was 4 days past the 30 day return policy… of course I was right ??? I called the competitor and I was able to return the product. Manny was able to stay within my budget and I purchase all the flooring I needed. Manny even helped located the product at a different location so I could pick up all new flooring at one location… SERVICE. SERVICE…SERVICE. Unilocalers, this place is the real deal. Manny Davalor and his crew ROCK. Corporate if you are reading these posts pay attention!!! Any flooring place has product. Any flooring place has price. But not all flooring places have great customer service… this place has it in spades. So happy, so proud of my new flooring and so proud I went to the Moreno Valley location of Lumber Liquidaters and met Manny Davalos and his crew. Keep up the good work boys !!! (oh, and girls too if they work there also)

We came to LL at the recommendation of a friend. We had been to other stores and thought we had a good sense about how much flooring would cost. Imagine our surprise when we found bamboo products we thought would have been out of our price range well below it. In fact, we were floored (har har =)) at how affordable the prices were and the selection available. In the end we went with the antique hand scraped bamboo.
Alan and David were wonderful representatives who made sure we had everything we needed. They were kind and treated us as good friends. Everything came on time and we could not be more impressed with the bamboo. Since we were already installing carpeting from another store, we had them also install the bamboo. When our installer saw the product, he told us that he was impressed with it. We’ve already received compliments on it. LL was a great place to shop at and we would not hesitate to recommend it to others.

This is funny, my review is almost the exact opposite of Jamie C. I will start with saying that I did not use LL installer. He came to give me an estimate and used his $ 20 moisture tester on my concrete and said I needed a sealer. He was the 3^rd installer to come by and the only guy with the cheap tester. I went with ADS tile installers 909−544−2295. these guys were pro and I suggest you give them a shot… enough about that.
Alan at LL was very knowledgeable about all the products and the installation process. We picked out the teshin bamboo. After getting all the wood in the house, my lovely wife decided that it was too red. I called Alan and he said to bring it back, I even opened a few boxes. After returning the teshin, we decided to go with the carbon strand bamboo. We got the wood and glue home and let it acclimate for two weeks before install. Alan and David at LL called me more than a few times to make sure I had everything I needed. We did use the 0 down 0 interest for 15 months, I had no problems with any extra charges. I did go to Lowes first because of Jamie C. review, But I had to give LL a try because lowes just didn’t have the selection that LL has.
As of late I have been pretty disappointed in customer service at many businesses that I patronize, it was unexpected to have my expectations exceeded! Thank you Alan and David…