Villamar Property Management

The owner’s son Tony Jr. did me VERY DIRTY. If you deal with him, I hope that what happened to me doesn’t happen to you, because it’s not okay to treat people like that.
My family had to move unexpectedly and on short notice, and we spoke to him about a 5 bedroom property. He said it was available and he could show it to us the following morning. We made a 10 A.M. appointment with him. That next morning I called him to confirm, at which time he said that he was tied up and wouldn’t be there until 11, so we reset to 11. We arrived and Tony was not there, and when I called him he said that he was still en route, but that there was a lock box for us to access the home.
We entered the property and checked it out. Overall it was acceptable, though there were a few concerns (He blatantly *lied* to me about certain aspects of the house, which I will not expand on in the interest of abbreviating the situation, but PM me and I’ll be glad to explain). I called him back to ask how much longer he would be, and that we wanted to apply as long as there were no pending applicants. Tony told me that he was still going to be a few hours out (even though earlier he was supposedly on the way), but that it was available for immediate move-​in upon approval, and the next step was for me to text him an email address so that he could send me an application. I asked how long the approval process would be and he told me that if I got the application done quick enough we could possibly be approved that day.
Being pressed for time as I mentioned before, we raced back home to complete the application in hopes of getting everything finalized. We called and cancelled our other appointments (because we have courtesy for people’s time). Now home, I saw that I had not received the application, and attempts to contact Tony were futile. Hours later he eventually answered and explained that he hadn’t sent the application yet, but he would do so very soon.
Well he DIDN’T. And all later attempts to contact him were in vain. The next morning he finally answered and I told him I never received the application as promised. His reply, «That’s because I haven’t sent it yet.» Okay, well when will you? He said, «I don’t know when, but also there is another applicant before you who did not qualify (contradicting what he said before), but who now are trying really hard to qualify. So I have to see if they can be approved, and then I’ll let you know either way.» Great. He didn’t say any of that the day BEFORE. Apparently there was an applicant after all.
I asked when he would get back to us and let us know the status because we were pressed for time, I reminded him of how I told him that we were looking for something immediate and needed an answer very quickly, and told him that we had rushed home the day before to fill out the application that never arrived. And do you know what this guy said to me? «Yeah well everybody always needs an answer right away». He basically shined on my concerned and how he has essentially wasted a whole day of our time, never coming through on anything he said he was going to do, and worst of all was a total jerk about it. He couldn’t care less that he had been fucking me around the whole time, and as you could probably predict by now, he NEVER contacted me back. No application, no explanation, no nothing.
I feel that he was lying to me and was stroking me on the whole time. Come to think of it there wasn’t one lousy thing he said that was truthful, from start to finish. The good news is that his shenanigans were a blessing in disguise because we luckily found a better place the very next day, and we love the people we have been dealing with (Realty America). I don’t want to even imagine what kind of run around Villamar Properties would be putting me through today had I ended up a client of theirs and some issue arose with the home. I would never deal with this company after what I went through.
LASTLY: After all of this occurred, my wife had noticed there was a social media for Tony Jr. on the company website, where he was writing about smoking blunts. I don’t care what he does in his private time but I had to wonder if that was what he was doing when he was supposed to be meeting up with me. And finally, out of morbid curiosity, I anonymously called him three weeks after the fact to ask about that same property, AND HE SAID IT WAS AVAILABLE IMMEDIATELY! What??? I kept checking online and it wasn’t rented and removed from the listings for another whole month. Had he followed through with me I could have been approved and moving in a few days later, or if not that property then another one that they had. That’s okay though– it wasn’t Villamar’s money going up in smoke (literally), it’s the home owner who probably has no idea of the way his property mis-​managers are doing business that’s losing $$.

I rented from them and had one issue with the home, as it seemed the prior tenets were into things that were not legal. I asked to be let out of the rental and Tony Sr. did such due the people who kept coming by. I think he is understanding and very nice. He looked over the situation and was extremely professional. I would rent from them again as it as not his fault about the history of the house.

Extremely non professional. They will rent out to people who will not only destroy your property, but are not even qualified to rent. Not to mention they will come over in their company vehicles to visit & get high with the tenants.

Very unprofessional. DO NOT DO BUSINESS WITH THIS COMPANY.
Doesn’t even deserve a one star rating.

( Unilocal deleted old review for privacy violation.)
Landlords Exercise Extreme Caution!
This company sees the tenant as their client and not the landlord, as stated via phone by Mr. Hernandez, Sr. The tenants that resided within my property were allowed to pay late without consequence and at my expense. I was paid late on several occasions by Villamar Property and was told that it was due to the tenants late payments and that I would receive a late fee reimbursement at the end of their tenancy, I have yet to receive it (received 8÷06÷15). Hernandez, Sr., shouted at me on two different occasions. I requested a Termination of Tenancy and Villamar extended the tenancy before notifying me. Mr. Hernandez, Sr. told me that enforcing the Termination of Tenancy would constitute harassment, because the tenant had yet not received the keys to their new rental, which was provided by Villamar Property. Mr. Hernandez, Sr. also told me that «California Law» protected the tenant and not the landlord when discussing damages left in my property by the tenants. After submitting the itemized bill I contacted Villamar the following business day and received a return phone call from Mr. Hernandez, Sr. He told me that the cleaning fees were too high and threatened to tell the tenants to take me to court. Mr. Hernandez, Sr. never mentioned any price errors during our conversation, and was unable to reference details from my itemized bill because, as he stated, he did not have it present at the time. Yet, he still accused me of price gouging, being unfair, and threatening him. After this phone call I reviewed the itemized bill and receipts myself and noticed a discrepancy in one of the charges. Sadly, no one in the Villamar office caught this error before issuing me payment. I contacted J. H., their accountant, and within two hours of discovering the error I was able to return the difference.
If I had to do it all over again with this company, I would have taken their short contract to a Real Estate Lawyer. I would have added a specific day of the month in which Villamar would pay me by. I would also add a clause stating that late payments would be included in the monthly rental payments. I would have ensured that the contract stated that they could not sign the rental agreement for me. This way I would know exactly what the terms of the rental agreement stated, should I be misrepresented. Also, all of my communication with Villamar Property Company would have been done via email correspondence, to provide written proof. Any late payments would have been inquired via writing and all answers from Mr. Hernandez Sr. and his staff would have been requested in writing. I would have them clarify in writing what notices and services they would render in my behalf. I would have purchased The California Landlord’s Law Book: Rights & Responsibilities by David Brown, Ralph W., and Janet P. I would have called the Fair Housing department, and again I would have had a lawyer advise me of my rights. I would learn Civil Code 1950.5 and its subsection as a minimal for the security deposit. Over all, I would have not allowed the unfairness to continue to the end. The Department of Real Estate, The Better Business Bureau, Consumers Affairs, and the many local bars of distinguished licensed professionals are there to help. I would have sought their assistance at the first sign of unresolved issues by submitting a formal complaint. I am not a lawyer and in no way do intend to misrepresent the law. Please seek legal advice from a lawyer if you are uncertain of any claims. While it is one of the least expensive property management companies, I would not recommend their services. I would just recommend due diligence to all who choose to utilize any property management company, including this one.
RESPONSE TO VILLAMAR as of 08/​05/​2015 07:57hrs, deleted by Unilocal on 8÷7÷15
A claim of racism is either opinion based or factual and only one of these can be proven. Racism is defined by the Oxford Dictionaries as «the belief that all members of each race possess characteristics or abilities specific to that race, especially so as to distinguish it as inferior or superior to another race or races.» In the U. S. most of us are versed in the matters of Civil Rights. Thus, we know that racial discrimination, which is what you intended to accuse me of, is illegal. As a property management company you are bound by the Realtors Code of Ethics, which forces you to protect the landlords rights, BUT ALSO THE TENANTS when an illegal act is being performed. So I ask, if you honestly believed that I acted in malice to discriminate my tenants why did Villamar oblige and issue, in your own response, an illegal discriminatory Termination of Tenancy? I have proof that your staff member H. sent this to the tenant.
New Response 8÷8÷15
I appreciate you removing and apologizing for the racial discrimination comment. I have noted the receipt of the late charges.

do not do any business with this company!!! you will regret!!!
the most unprofessional service ever!!! as a company you do not scream at and disrespect your clients!!! especially after your company is the one not paying on time!!! Remember!!! the «company» exist only because of your c l i e n t s!!! So learn to value business relationships.
avoid a huge waste of time, money and headache! dont deal with this unprofessional and disrespectful «company»!!!

i am so happy to recommend my friends to Villamar Properties. they are extremely professional and do listen to your needs. I will contact them in the near future for my next purchase

I have to say thank you to Villamar Properties for helping me with my rental properties and my tenant issues. Seeing how I live in San Ysidro and am constantly on the road, I really needed a reliable company, so I don’t have to deal with my tenants personally. I don’t like getting calls about being locked out, or wondering what a letter from the county is all about, and other things of that nature. Their extensive knowledge on evictions and rentals in California is amazing.
I had several companies attempt to lease my units and condos and never seemed to work out. Too many property managers will say whatever you want to hear to get you to sign with them, and then once you do, they seem to be constantly busy and never get back to you. Villamar Property Management presented me with reasonable scenarios and a plan to get my units rented out, which they did.
Tony Hernandez & Family have gone above and beyond to completely reduce the stress of being a major portfolio owner and manage my investments. I don’t have to deal with tenant issues anymore, and if there is ever any work done I’m told about it before hand (if its major) and it is clearly explained to me in my statements.
Highly recommended.

We purchased an investment home in City of Perris with tenant already occupied late April 2014. Previous owner employed Villamar Management, so we just resumed same management company for convenience.
For the first few months, rent check from Villamar management arrived between 12^th and 15^th of every month. As much as we would like to it to be earlier but that was acceptable. Then by September of 2014, check arrived by the 21^st and progressively getting later and later. We received January 2015 check on February 4^th, 2015. Initially, when we called to office, we were told that previous accountant just left company so everything was still in transition with new employee. We were assured that that was the only month. Everything would be back to normal the next month.
Then February check did not arrive until the 27^th, we called office and was told that accountant was not in that day. We requested to leave a message to Tony but receptionist asked to Tony Sr. or Jr. We didn’t know there were two Tony so message was left for the owner of the company.
When our message left unanswered for a day, we called the next day, and we were in luck as Tony was in. He assured us that said postponement would be addressed and he would call back with report. Unfortunately, we have not heard from him since.
When we did not receive March check by the 22^nd, we called and was informed by the accountant that it was mailed on the 14^th, finally the checked arrived on the 28^th with a post mark of the 27^th.
Today is April 29^th, and we again have not received April check. We called yesterday but were informed that one on in office could help us on this issue but accountant should be in today. We called today and were informed accountant should be in by 10am tomorrow. Receptionist asked if I would like to contact Tony at his direct line of 951−288-XXX5. We left a message to call back but no luck. Owning an investment property should not be this exasperating especially if you employ a management company

I am absolutely delighted with the service and professionalism that we have received from Tony Hernandez. I am also a Realtor. I live in NV but have a property I need to sell in CA. The reason I chose Tony as my agent is because I know of his reputation and his attention to detail. His integrity and ethics are above reproach! If you need a Realtor to go the extra mile, this is the one that I recommend. What better recommendation can I give than to say that I hired him for my own property?!

My name is Patrick Richard. I’ve been doing business with Villamar Properties for a few years now. And I must say this company is very a good and professional. When I go into their office they are very prompt and nice. I am amazed how organized and knowledgable they are. And all their properties are very clean and well taken care of. I would recommend anyone that’s looking for any type of real estate needs to please contact Villamar Properties.

I did not know about this Property Management Company before and one day from Zillow an email popped up and there it was, the house I have been looking for, for almost 2 years and that’s how I met the helpful staff of Villamar.
I am renting from IE-​houses a fairly large house and it is/​was a nightmare. I also tried to find a property through a management company called 1^st rate rentals and never succeeded. It was impossible to get a showing of a property for a working man like me.
It was completely different with Villamar. I called, 2 hours later I got in the super nice house they had up for rent. Another hour later they accepted my deposit. These guys work lightning fast and I highly recommend them.
Bernie is «THE MAN» he met me at the property and took his time to show me around. Very helpful and knowledgeable. Thanks!
I also understand that they received bad feedback in the past but if you look at the people leaving such you will completely understand. Most of them got evicted for not paying rent and of course they were not happy with Villamar and left a bad feedback. Come on guys. I am a business owner myself and don’t understand why people are that Ignorant. If you are at fault don’t try to ruin a honest business, a honest business is hard to find as it is.
Also during handover of Key Junior was super nice and took his time to explain everything. They seem to be very easy going too. Can’t wait to invite them for a BBQ at my new house. I own rental property but choose to rent at the moment due to property values and I am glad I did since I found out about Villamar. I highly recommend these guys. They made me feel like a part of the Villamar family. THANKS GUYS!!!

We’ve been renting a property from them for over a year, and besides the girl at the front desk who is really nice, we have not enjoyed our experience with Villamar. I called them multiple times about an two issues, one that is with our thermostat, and about cockroaches in the house. I called multiple times, left my contact information, was told I would receive a call back to have a service tech come look at the thermostat, but no one called or ever came out. And we informed the office multiple times that the house has cockroaches, has since the first day we moved in. It’s been a year and no one ever called me back after calling them about these problems. The cockroach problem has gotten much worse and it looks like we will have to take care of these problems on our own. The people in the office are really nice, Tony is nice, the properties are very nice, and Tony has been really great with working with us on other things, but the customer service returning calls leaves something to be desired.

We have been doing business with them since June. As of today there is no set date on when we receive our property payment. Initially we were told we would get it during the first week of the month. Well it was fine for the first 2 months. Now in order for us to get our money we have to contact them. We have been doing this for the past 3 months. We keep hearing the accountant is not here, we are changing our system and you should not have any problems next month. As of today we are STILL waiting for our money.

I’m still waiting on call back from Villamar regarding rentals… I’ve been waiting for 3 – 4 weeks, luckily I found another house to lease with another company. Poor service from the start!!! No I am not a property manager nor do I work for one. I am a consumer voicing a concern about your company and you are so rude to say what you said had you returned my call we would not have gone through this, Mr Tony not cool. It goes with was the saying if you have a bad experience you tell 10 people. I will make sure I do more than 10! Rudest person ever, not good for business I don’t do this for a hobby I tell truth check your records around 11÷1÷2014 or 11÷2÷2014 and see if you missed calling me back.

Very good people! Loved doing business with them! Quick to respond and help me with whatever I need! Would recommend to anyone who is liking to rent or buy a home!

This company Made finding a home for my family so comforting and easy! They’re easy to get ahold of and I received prompt solutions and answers to any and all of my concerns. They made applying simple and explained the entire process to ease my jitters… I’ve already recommended this establishment to friends, coworkers, and family and I think anyone looking for a home to rent should give this place a call first!

Fantastic people to work with. Top notch professionalism with an unsurpassed level of care and commitment. I highly recommend their services.

Worst company ever!!! They will attempt to rip you off with erroneous charges, trying keep as much of your security deposit as possible. Do your research and know the law! RUN IF YOU SEE THIS MGMT CO!!!

All my experiences with this property management company have been 5 star. There level of respect for their clients is way above expectations.
My business leads me to many real estate investors wanting to secure their properties. I always recommend this management company to them with confidence.