Waste Management – Inland Empire

Terrible service all around even the drivers deserve 1 star. Asked for another recycling Ben over 2 month ago still haven’t received it !

They don’t even deserve 1 star. Their drivers are fine, but their management and customer service are horrible!!!

My first time for any business for a one-​star! Our green-​yard-​waste cans for our culdesac were not picked up on Thursday. All neighbors’ cans were top-​full and really needed picked up! Thursday evening, I called WM and was assured they would be picked up by 6 p.m. Friday (following day). On Friday, I placed another call at 4:50 p.m. before the office closed to let them know no pickup was yet done. NICOLE abruptly assured me «if they told me it would be picked up by 6p.m. then it would be picked up within another hour». Didn’t happen and here we are with every house around us with our green cans overflowing with palm-​fronds for the weekend with the office closed and Monday a holiday! Can they not provide a call for weekends or closed hours of M-​F 8−5p.m.!! WM, you are on my ‘aggravating’ list… for the first time! NICOLE at the 800-​Moreno Valley number: you need lessons in customer service!

The worst customer service ever! Don’t use them, they don’t deliver on time and you get handed off from one rep to another until you finally quit. I will never use these jokers again. I requested a 7am delivery I called 3 times and a rep told me they would call me back. What a crock it’s now almost 2 and I am being told they are not going to deliver. Seriously follow thru …