CommonWealth Credit Union

VERY DISAPPOINTED! walked into the credit union at 1:30 today and was told they were busy with two different customers. I was told to come in another day or call to make an appointment!!! I work myself in customer service and would never turn away a customer??? I WILL NEVER COME INTO THIS CREDIT UNION AGAIN! Maybe because it was a Saturday? We all want to go home early but do your job people

The service within the bank has been fine. I have rarely had good customer service when I have dealt with someone over the phone. The phone customer service representatives have told me on three occasions that something is resolved and I still have the problem. When I have to call a send time about the same problem the person on the other end sounds exasperated and, today, the person was snarky. Today I was buying a piece of furniture and my charge wasn’t approved. I talked to three people, one who was transferring me and sent me to a phone tree that had no relationship to my problem. I called back and the second person said she lifted the hold put on her charge. She apparently didn’t. The third person said she could correct hat and, although she could see that I had verified my identity earlier, said she needed my checking acct. number, which I couldn’t remember. I finally went to an ATM and got the money for the purchase. That’s it. I’m changing banks.

common wealth cu is overall just a horrible bank. There’s ALWAYS a problem. It’s either they randomly slap a few charges on my account (not small ones either, $ 32!!!) not to mention if I want to transfer money it HAS to be on their terms when they can, and there’s a limit on how many times I transfer from my phone, really? That’s ridiculous! What if I’m around people who I dont want to know I’m transferring money, if the bank is closed and I’ve used my «six transfers» I can’t transfer money AT ALL. How ridiculous is that?! This bank is VERY inconvenient I am currently in the process of changing my bank.

Place is terrible and their customer service is far from acceptable. I will be switching banks soon thanks to their lack luster attitudes. They should try training their staff so they don’t misinterpret information and have me in the middle of a miss communicated mess! Terrible!

piss poor customer service,. It’s all for them of what they cannot do for a customer. I asked several times what CAN they do for me…
We moved and the only reason we switched from Alliance Credit union to this place was closer. We are now going back to where customer service is top notch! ALLIANCE CREDIT UNION.
We paid off a home equity acct. using a refi, NOT wanting to close all the way out because 4 more months will be the 3 years to leave it open w/​o penalty.. They charged us $ 500 as they closed it. No phone call, no reading anything as to NOT close it.(yes it is on our paperwork)
We are now receiving a letter from lender as to it was NOT to be closed.
If a bank can’t reverse charges as quickly as they take to take your money, run. If they think of what they cannot do for a customer, RUN. They are for self gain, manager has no authority to be a manager, too many loops to offer customer service.
and this was with
the bank manager! Welcome us back Alliance!

I bank with Golden 1 Credit Union and Commonwealth is a «shared» bank with them. I went to deposit a State of California check and had over half of it put on hold. Per my branch Golden 1, this is not supposed to happen. I was told to contact Commonwealth and request they release the funds. When I called the number for the MH Commonwealth I was directed to a call center where a very rude woman told me that there was nothing she could do as they don’t have access to banking information. I asked for the direct number for the branch and they told me they don’t take calls. I asked to speak to a supervisor and was transferred to Kimberly. I started out upset over the money hold and the rudeness of the call center operator but ended up very happy and impressed with Kimberly’s professionalism. She went above and beyond to contact my bank and work out an immediate solution so I had access to my money.
Thank you Kimberly for turning a bad situation into a positive one!

Fantastic bank.

Usually I always get good customer service from Commom Wealth. But today I was extremely shocked by the nasty attitude I was given by teller over the phone. I only had a few simple questions & the teller refused to be understanding, helpful or even corporate. I understand that identity theft is something to be cautious about these Days. However, it is possible to be informing while being comforting without having to be completely disrespectful towards a customer who is actually in great need.
I was also astonished to hear that when my
Mother called 5 minutes before I did, that she was given better customer service and revived 0 tone or attitude from the teller.
Whoever is being disrespectful at this bank should be plucked like a bad apple.

Just opened a few accounts with these guys and thus far very impressed. Far better customer service than BofA. I will stick with BofA as well but most of my transactions will go to CommonWealth from here on out.

I’m happy with my service so far. Ladies Clerks are usually prompt and personable. They don’t really rush you, they take good care of they’re clients. No complaint’s here but you may need to make an appointment to speak with some of the other associates that deal with other banking needs as I have noticed people waiting alot of the time to talk with someone and that person isn’t around or working today. For me my experience is good here.

I went to re-​finance my car/​personal loans with CommonWealth CU in Morgan Hill, and I was truly impressed with the professionalism, and excellent customer service skills that Loan Officer Indo Castaneda displayed.
He took his time to explain everything, and made the whole process pain free!
Indo Castaneda is definitively a great asset to CommonWealth.

I have been a member at this bank for over 8 years, we LOVE IT!!! THEY HAVE GREAT RATES & GREAT SERVICE:) Indo in the loans dept. has helped us with our loans, he’s GREAT:) Indo and all the nice, helpful sweet staff make this bank a 5 star in our list. Keep up the EXCELLENT customer service. That’s what makes us customers come back.
THANK YOU;)

The chubby white woman who’s a loan officer made me feel like a second class citizen when I was refinancing my truck.

I love this bank… I switched from Bank of America where I have banked my entire life to this credit union for my primary checking account and I love it… They offer better interest rates and checking account options then the big FDIC banks.
This credit union also offers mobile bill pay on your smart phone, just ask the bankers about it when you start your account. On line banking is available to you as well, just make sure you get your member ID# so you can go on line and setup your on line banking.
The minute you walk in your greeted with smiles and always ask if they can help you. It’s great to see that there are banks out there that actually care about the customer. I see bankers going around and asking customer if they want water or anything else to make them feel at home while they wait.
I came here to get a car loan to help build my credit and it was simple because the banker literally held my hand through the process and got me a great APR rate. Gabbi took care of majority of the transactions… I pretty much just picked the car out… lol
Gabbi is one of the young bankers that sits in the office right as you walk in on the right side … She is very customer friendly and gets is meticulous to take care of you banking needs.
I would like to say all the bankers in there are great everyone in there is always smiling and it makes the atmosphere very professional and customer friendly. It’s great like knocking two birds down with one stone they like to say.
I would recommend this bank to everyone in Morgan Hill or at least give them a try. Thank you Common Wealth you guys are the best !!!