Enterprise Rent-A-Car

My experience was very good. I was visiting California from North Carolina, I reserved the car through Travelocity the night before I needed it. It was ready when I arrived at 9:00 the next morning. I was checked out in 15 minutes. While I had the car, they called to make sure everything was OK. Checkin was just as easy and fast when I got back and they gave me a ride back to where I was staying. Apparently, they are reading these reviews and really making an effort to improve their service.

Good time we was in LA for new year in the last min. We have good service thx you again.

Had to use Enterprise as this is what The Ford Store of Morgan Hill used while your Ford needed work done.
Needed a full size car or SUV as requested by the Ford Dealership a week prior to my appointment.
The day of, Sam only had a Camaro available but if I could wait 45 minutes, they could get a «larger» vehicle from another branch. An hour later, I was doing a walk-​around on a Hyundai Elantra. How is this car «larger» than a Camaro.
I asked about the Expedition they had on the lot and was willing to add $ to make it work since they stated that the dealership only covered $ 25 per day but that the Expedition was reserved for someone from the dealership. Per the dealership, the Expedition was actually being held under my wife’s name which I found out later that afternoon and 2 hours away from rental place.
Instead of working it out or checking with Tamara at the dealership, Enterprise blamed them for not having a reservation for me.
Well, that was the bad. The GOOD was that because of this, the Ford Store of Morgan Hill found out that they also had an account with Hertz which they had set me up with later the same day for a truly larger vehicle at no cost from my pocket.

The rental was ok. Pick up was fast. Drop off was terrible. One person who failed to acknowledge anyone and kept just answering the phone instead of helping the customer who he was in the middle of the transaction with! Not to mention there were four other customers behind them. So you can put customers on hold who are in front of you but not on the phone? Terrible customer service
Not to mention it took over a half hour to drop off. At least we had FIVE other people to keep us company. This just sucks. I won’t be using this facility again.

I had a really bad experience renting a car from this place while my car was being repaired. First of all, the rental guys tried to put me in a truck that did not have the proper car seat restraints for my kid’s car seat. I had to wait about 45 minutes while they got a different car ready.
The car they put me in had some serious engine/​transmission problems. Everytime I tried to get going, it felt like the car was going to stall.
I was also told that I would have to bring the rental car back to the rental place, and then get a ride from them to the dealership. Then when I brought the car back, I was told that was not the case and that I could have left the car at the dealership if I wanted to.
Finally, the biggest issue I have has to do with the fact that they told me that the cost of insurance would be my responsibility (ie I had to pay for the insurance or risk paying for the car in the case I got in an accident), I got the insurance. However, my own insurance covers the cost of rental car insurance (as most policies do). If they had simply mentioned that I should quickly contact my insurance company to see if they cover rental cars, I could have saved myself $ 150.
Very upsetting and disappointing experience. I will most likely never get my car serviced at the dealership again since it would mean having to deal with this horrible Enterprise location.

My insurance company wouldn’t let me rent at the airport, so I was stuck here. Can’t recommend this place at all. My rental was a 2014 minivan that was tired and felt slimy inside. At least the airport places have the express check in/​out setup, this was 30 minutes (with no one waiting to pickup) and 45 minutes just to drop it off.
Drop off was the worst, they had just one person working at the counter doing both rentals and returns, who kept mentioning how Mondays were always so busy. Busy, yeah – so many customers there was nowhere left to stand in the office. So why not have more help then? Lots of customers with paperwork done hanging were around waiting for their rental cars, while the only other person working was trying to clean/​prep cars as fast as they could. Lots of complaints about the car they reserved not being available.

This location is «just ok». Prepare for some aggressive upselling, though. I was asked to wait an extra 10 mins, even though the car I’d reserved was ready, so that they could wash a bigger car they wanted to rent me. They also used an intimidating manner and mandatory «walk around the car» inspection which, I assume, was designed to get me to buy their liability insurance. I’ve rented lots & lots of cars over the years – this place takes itself very seriously and is, IMHO, a bit over the top. Unfortunately it’s the only rental car place in Morgan Hill; otherwise, I wouldn’t go back.

I used this company because this is who the insurance company used. Everyone on staff I came in contact with was so nice, very friendly and if i ever needed a rental car again I would use them. I was supposed to get a small car but on the day arrived they didnt have one so they upgraded me so I didnt have to wait. They pick you up drop you off and really this was one of the best services I have received in a long time.

Victor was amazing! After a ridiculous journey, Victor provided excellent customer service and even went above and beyond. We called around & after having absolutely no luck in finding a rental car that was available nearby, he answered, came to pick us up, helped us pack the car, and waited for us as we got our car towed. He set us up with a car that fit our exact needs (luggage) and was very friendly. Gina was also very helpful. I highly, highly recommend Enterprise because of those two!

This place takes care of their customers, even for other locations mistakes and non customer service.
If you need a car see Andrew or Oscar!
Do not go to the Hollister location especially if you deal with Sam or Emmanuel, they will not take care of customer service and they will get rid of your confirmed reservation. Non professional is the best word I would give them.

Excellent service from the staff there. Super small facility.
But they bend over backwards to be polite and helpful.
I use this place only because this is the rental car service for Morgan Hill Ford Store.
But I’m happy to take the shuttle here since the staff is so friendly.

Wow! I have never received such a good service from any car rental place in over 20 years of using rental cars during business trips. Enterprise in Morgan Hill has set the standard way high. The staff is really friendly and professional. The shuttle driver was very courteous, from the pick up and to the drop off point. Timo who helped me picked a car at the branch was very professional. I even received a phone call from them the day I picked up my rental vehicle just to check to see if I was doing ok and if I needed anything else. I wish that every car rental company operate the same way.

I’ve used Enterprise twice now in Morgan Hill while getting my car fixed at The Ford Store. The staff here are super. They are friendly, helpful and greet you like you are a very valued customer. I had a very bad experience at the Enterprise in Santa Clara so now having the opportunity to work with this office has changed my opinion about this organization. When I was first told by Ford that I had to go through Enterprise I was very hesitant because of my past experience. Well, that’s changed now due to my experience with the professional and friendly staff at this place. Great job!!! I’m a very pleased customer.

Very friendly service. Free car upgrade. Even drove me back to my hotel after I dropped the car off! Ask for Timo when you call.

TERRIBLE EXPERIENCE.
We’ve rented several times with Enterprise over the years, because of the travel demands of our jobs. We’ve rented all across the country. We have never had a problem at any other location. The last two times we’ve visited the Morgan Hill location, not only was the front desk person slow and smug, but this time they wanted additional paperwork we were never asked to show before, because we were using a debit card instead of our company credit card. (We had just rented there a few weeks ago with no problems) We were met with a nasty attitude and a humiliating experience that has us swearing off Enterprise for good.
There are PLENTY of other car rental places out there. I don’t need Mr. Rubio or Mr. Timo’s smug quips and smart remarks. I just needed standard issue customer service.
I’ll be writing their home office and taking this complaint up the chain.
*If you’d like a timely rental and professionalism go to Hertz down the street.

Last minute carpool vehicle break down our driver’s license expired on Monday, name on the drivers license has to match the name on credit card,
rules are rules & the enterprise rep was doing what he was told. 3 stars is an average rating, but we have to come back a second time. I still highly recommend enterprise & they are still my 1^st choice but this experience was not favorable.

I had a last-​minute vehicle breakdown and needed a rental car. Naturally, it all occurred minutes before everything closed. After a few phone conversations with Jorge, he assured me he could get my rental needs taken care of. That he did! He not only kept the office open LATE to make sure I could get a vehicle rented, but he also upgraded my car! Clearly aware that I’d had an awful day, he was immensely helpful, patient and accommodating in helping me out. I came in panicked, stressed and irritated, but left feeling relieved and very pleased.
The customer service was equally pleasant when I returned the car the next day. He and the manager were very friendly, warm and pleasant and very efficient. I will be going out of my way to rent with the Morgan Hill office in the future, and I will recommend them to my friends and family as well.
I HIGHLY recommend the Morgan Hill office!

Very helpful/​awesome staff
Not the best selection on vehicles and in general not the cleanest. But the customer service is absolutely awesome. I have plenty of experience with rental car companies and this is one of smoothest shops out there.
To the management team at this Enterprise– Great job making for a good experience here. Just work a bit on cleaning the inside of the vehicles (spiders webs freak me out a bit).

The customer service here is great and I have never had issues with a car. I reserve cars last minute all the time and they always have a car for me. I generally reserve the car online but they will make modifications to give me the best deal possible once I am there.
I have used Enterprise a lot because my car is unreliable or breaks down. I just rented a car for 11 days and had no issues.
They always pick me up and take me home and I have never had to wait very long. Sometimes if they are busy I may have to wait but that is how things work.
No complaints at all. Will continue to use them whenever needed.

I went here the other day to rent a truck for a day to help move some stuff… I totally called last minute and Amber, the gal who was working, was so attentive and helpful.
I know rental car companies are a dime a dozen… But the service i got here was exceptional. I definitely would come here again if ever i needed another rental car.