Safelite AutoGlass

If I could decline to leave any stars, I would. Windshield chip on 79 caused me to have to leave this shop and drive to Washington. It seemed more of a priority to continue her conversation, than to try and find an available tech, since she said there were no tools and/​or techs and/​or product on site. It was a few weeks ago, so I cannot recall verbatim what she said wasn’t there. I was more concerned with the fact it was snowing, less than 30 degrees outside, and the front windshield of my 2016 Maxima had an addressable chip that would soon become a crack. I called to schedule the appt both times. I guess its a national call center.

I have used their mobile service and went to their shop. Nice bunch of guys, waiting room has a tv and if you are getting your windshield replaced there are a few places that will deliver food. They did a great job on my vehicle and I didn’t notice any damage.

I had something hit my windshield and put a huge set of cracks in it. I went to safelite in Morgantown to save the $ 25.00 trip charge and was impressed with the service. They were finished before the estimated time, and they did a great job.

Not a chance I would use these guys again, firstly I had to get my rear glass replaced on a recent model suv, when the first tech showed up he was late and didnt seem to know what he was doing very well and installed a piece of glass that had scratches all over it.
Next tech comes out to replace it again and while he seemed to know how to do the job, he also had scratched glass.
Third tech comes out and is a complete amateur, he put in glass without scratches but manged to scratch my vehicle in three places and cut into the liftgate with a razor in another. The icing on the cake was when i got home to check out the extent of the scratches and opened the rear glass, the whole handle falls off in my hand! This guy had zero respect for my vehicle and must have took me for a complete fool. I’ve contacted their corporate office and am awaiting a response, if they cant fix this to my satisfaction Im doing a CC chargeback, never again will i trust these guys with anything.
Work order number 1817 – 818 771 is one of the many problem encounters.
The manager Kevin has contacted me and seems to be dedicated to getting my vehicle cosmetic damage fixed, I’ve been told to get a repair estimate faxed to them and they will take care of it. My review will be updated if they make good on that promise. They have already fixed the handle that the previous tech stripped out.
**another update, safelite has contacted me and my dealerships body shop and assumed responsibility for the damage. This is great news and is enough to get me to bump my review up a bit, every business has off days but it’s how the mistakes are handled that sets a good company apart from a bad. Overall this hasn’t been a great experience but they have at least made good on their promise to fix the issues which is more than I can say about many places.

Arranging and scheduling everything was one of the easiest processes I ever had to go through. Especially considering the depth of work that a windshield replacement is likely to take. I had to make one call to customer service regarding a question I had about insurance and a change to my original order and everything was completed easily with quick access to a human voice. I couldn’t be more pleased with the service.

Technician was very professional. The technician and person who called to confirm the appointment communicated very well and the technician called me when the job started and when it was over (I could not be there the entire time). I was able to pay by credit card very quickly and they printed a nice receipt which is necessary since I have to keep it in the car until the car is inspected. Price was less than local competition and service was much faster and at the location where the vehicle was.

Last time I went in for a chip they had lost the appointment I made via their web site, but confirming I had set up an account fit me in and got it repaired. The next time a fracking service truck threw a rock into my windshield it cracked in multiple directions and knowing it was unrepairable I scheduled an appointment to replace the windshield and was told it could take up to four hours.
Since we called directly this time they had a record of our appointment, but despite my clear instructions and confirmation they could replace the windshield I arrived to drop off the car only to find they did not have a windshield in stock.
Instead of taking another day off work we are driving to Pennsylvania instead because they have a windshield. The repair men themselves seem knowledgeable, but their administrative staff leaves a lot to be desired. I hope this is a franchise and not every branch is this inept.

Fast and friendly service! I was in and out within and hour. The installer was friendly and helpful to any questions.